Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Traits
Languages
Timeline
Generic

Zach Yatim

Wentzville,MO

Summary

Special Services Associates ensure quick and accurate customer transactions and provide excellent customer service at the Special Service desk, addressing questions and resolving issues. They maintain a safe work environment by following safety policies and reporting hazards.

Freight/Receiving positions, such as Freight Team Associate and Receiving Associate, are responsible for stocking the store, loading and unloading trucks, and interacting with customers to ensure proper inventory management.

Membership support involves promoting benefits, processing memberships, and fulfilling Member orders accurately. Associates also maintain safety protocols, assist members with purchasing decisions and self-checkout transactions, and train new team members on processes.

All associates must comply with company policies and maintain their areas by organizing merchandise and managing returns, while also observing and reporting any security concerns to safeguard company assets.

Overview

7
7
years of professional experience

Work History

Service Desk Associate

The Home Depot
02.2024 - Current
  • Special Services Associates are responsible for ensuring that customer transactions are processed quickly and accurately. Special Services Associates will interact with Customers and Associates in the store, to ensure that excellent customer service is achieved. They will work at the Special Service desk answering customer questions (via telephone or in person), setting expectations, facilitating will call pick -ups and resolving any issues that arise. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager On Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers.

Freight Team

Home Depot
11.2023 - Current
  • Associates in Freight/Receiving positions ensure the store is stocked and ready for business every day
  • They load and unload trucks, move material from the receiving area throughout the store, may operate forklifts and may perform critical functions for maintaining proper on-hands and pricing for our customers
  • Direct customer interaction is frequently required for some positions and excellent customer service skills are required
  • The Freight/Receiving positions may include Freight Team Associate, Freight Team Lead, Receiving Associate and Receiving Support

Personal Shopper

Sam's Club
01.2023 - 10.2023
  • Develops and supports Membership by providing information on Membership benefits, promoting the value of Company products and services, processing Memberships, upgrades, and credit accounts, participating in sales and marketing events, and making efforts to meet Membership goals
  • Maintains safety of Facility by following all safety standards, procedures, and guidelines including conducting safety sweeps, following proper forklift spotting procedures, following proper procedures for handling and disposing of hazardous materials, following Company steel standard guidelines, and correcting/reporting unsafe situations to Management
  • Fulfills Member Fax 'n Pull and Click 'n Pull orders by reviewing orders, pulling items from shelves, scanning items, wrapping and palletizing items, ensuring the accuracy of orders and invoices, securing items until Members arrive, and following up on out-of-stock merchandise to meet Member needs
  • Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback
  • Provides Member service by acknowledging the Member, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, and promoting the Company's products and services
  • Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices

Member Specialist

Sam's Club
07.2022 - 01.2023
  • Ensures area of responsibility is maintained in accordance with Company policies and procedures by properly handling returns; zoning the area; arranging and organizing merchandise; and identifying shrink and damages
  • Provides member service by maintaining exit areas; reviewing member receipts; acknowledging the member and identifying member needs; assisting members with purchasing decisions; assisting members with locating merchandise
  • Provides member service by maintaining self-checkout area; resolving member issues and concerns; promoting Sam's Club products and services; providing guidance and support to members regarding self-service technology; processing member purchases; assisting with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types; assisting members with transactions utilizing self-checkout area
  • Assists with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity according to company policies and procedures; maintaining paperwork, logs, and other required documentation; executing emergency response procedures; and ensuring compliance with company security and safety practices
  • Assists with the training of Member Frontline Service associates on company processes and procedures; teaching new technology and tool functionality; delivering new program rollout training; and providing continuous learning and process improvement opportunities
  • Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices
  • Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback

Member Frontline

Sam's Club
03.2022 - 07.2022
  • Maintains safety of facility according to company policies and procedures by conducting safety sweeps; following forklift spotting procedures; following procedures for handling and disposing of hazardous materials; following company steel standard guidelines; and correcting and reporting unsafe situations to facility management
  • Provides member service by acknowledging the member and identifying member's needs; assisting members with purchasing decisions; locating merchandise; resolving member issues and concerns; promoting the company's products and services; providing guidance and support to members regarding member self-service technology; processing member purchases; assisting members with payments according to company policies and procedures for different membership and payment types; assisting members with transactions utilizing registers or self-checkout area; zoning the area; and arranging and organizing merchandise
  • Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices
  • Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback

Manager

Hanny's Market
05.2018 - 10.2021
  • Running a Cash Register
  • Stocking Shelves
  • Deli Duties occasionally
  • Customer Service/Front Desk/Lottery POS System

Education

2 Year Transfer Student -

St Charles Community College
Cottleville, MO
05-2027

10th-12th Grade Student -

Timberland High School
Wentzville, MO
05.2021

9th Grade Student -

DeSmet Jesuit High School
Ladue, MO
05.2018

K-8th Grade Student -

Hazelwood School District
Hazelwood, MO
05.2017

Skills

  • Microsoft Office

  • Using a computer

  • Customer Service

  • Active Listening

  • Management Skills

  • Leadership

  • Hardware diagnostics

  • Software diagnosis

  • Windows 10

  • Issue troubleshooting

  • Decision-making

  • Verbal and written communication

  • Operating systems

  • Windows xp/vista

  • User guidance

  • Customer service

  • Microsoft outlook

  • Staff education and training

  • System diagnostics

  • Complaint resolution

  • Training and mentoring

  • Cross-functional coordination

Accomplishments

Over my course of time at The Home Depot, I have made quite several accomplishments:


I have received in total 3 Homer Awards from my upper-level management.

I have been mentioned on our VOC (Voice of Customer) numerous times and I have been selected for VOC associate of the month.

Personal Traits

  • Honest
  • Accountable
  • Team Player
  • Flexible
  • Problem-Solving
  • Technologically Competent
  • Knowledgeable

Languages

English
Native or Bilingual
Arabic
Limited Working
Spanish
Limited Working

Timeline

Service Desk Associate

The Home Depot
02.2024 - Current

Freight Team

Home Depot
11.2023 - Current

Personal Shopper

Sam's Club
01.2023 - 10.2023

Member Specialist

Sam's Club
07.2022 - 01.2023

Member Frontline

Sam's Club
03.2022 - 07.2022

Manager

Hanny's Market
05.2018 - 10.2021

2 Year Transfer Student -

St Charles Community College

10th-12th Grade Student -

Timberland High School

9th Grade Student -

DeSmet Jesuit High School

K-8th Grade Student -

Hazelwood School District

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Zach Yatim