Hi, I’m
Zachara Montenegro
Renton,WA
Every problem is a gift—without problems we would not grow.
Tony Robbins
Summary
Creating a strong track record of customer satisfaction and loyalty at Over The Rainbow Tea Bar, with attentive costumer service, communication and leadership skills. Focus stems in accuracy, efficiency and multitasking skills, which went hand in hand while being a personal assistant, assistant program director and care taker.
Overview
3
years of professional experience
Work History
Over The Rainbow Tea Bar
Costumer Service
08.2022 - Current
Job overview
- Answered inquiries and provided superior customer service to clients.
- Enhanced membership sales by providing excellent customer service and staff management.
- Provided exceptional customer service, addressing concerns and explaining repair processes.
- Delivered exceptional customer service, addressing guest concerns promptly and professionally.
- Improved customer service by providing guidance and support to court visitors.
- Contributed to positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Implemented problem solving skills through communication with costumers and register complications.
Higgason Construction, Higgason Homes
Personal Assistant
08.2022 - Current
Job overview
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Improved time management of executive through effective prioritization and organization of tasks.
- Displayed absolute discretion at handling confidential information.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Accomplished project deadlines by assisting with task completion whenever required.
- Aided in filing predominant documents.
Higgason Homes
Babysitter, Caregiver
08.2021 - Current
Job overview
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up playroom.
- Maintained clean and organized environment to ensure well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Taught children to organize toys, wash hands, and share by leading by example.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in more peaceful household.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Built lasting bonds with families worked with through excellent communication skills creating strong rapport which led being recommended amongst friends.
- Planned fun outings and educational activities to keep children entertained.
- Adapted to diverse family structures, cultural backgrounds, and parenting styles to ensure nurturing environments for all children under care.
- Encouraged positive behavior and manners through example and gentle guidance.
- Maintained open communication with parents about daily activities, behaviors, and concerns.
- Provided first aid and care during emergencies, ensuring child safety at all times.
- Arranged transportation for school and activities, ensuring punctuality.
Gracie Bara Renton
Assistant Program Director
09.2023 - 12.2023
Job overview
- Maintained accurate records related to client participation, progress tracking, and outcome reporting for internal use and external stakeholders.
- Interacted with customers to identify business needs and requirements.
- Exceeded productivity, quality and customer service standards by resolving problems.
- Maintained and updated project related documents.
- Conducted performance reviews to provide feedback to staff for improvements.
- Updated director about project status, updates and concerns on daily basis.
- Managed phone and email correspondence.
- Assisted in maintaining an appealing facility appearance by dusting surfaces and polishing mirrors as needed.
- Ensured proper waste disposal, collecting trash from various receptacles throughout the facility daily.
- Supported member satisfaction with clean locker rooms, restrooms, and shower facilities.
Gracie Barra Renton
Volunteer Muay Thai Classes
10.2021 - 11.2022
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Obtained leadership skills through teaching techniques.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Supported engaging, fun and smooth-running events by
- Greeted visitors and answered questions about
- Assisted with special events or programs.
- Used strong interpersonal communication skills to convey information to others.
Education
Bellevue CollegeBellevue, WA
Associate of Science from Science And Arts
06.2026
Skyline High SchoolSammamish, WA
High School Diploma
06.2025
Skills
- Attentive Customer Service
- Cash Handling
- Safe Food Handling
- Beverage Preparation
- Menu Memorization
- Hospitality service expertise
- New Hire Training
- Food Running
- Time Management
- Team Collaboration
- Workload Management
- Schedule Coordination
- Leadership
- Teamwork and Collaboration
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Flexibility
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceFlexible work hoursCompany Culture4-day work weekTimeline
Assistant Program Director
Gracie Bara Renton
09.2023 - 12.2023
Costumer Service
Over The Rainbow Tea Bar
08.2022 - Current
Personal Assistant
Higgason Construction, Higgason Homes
08.2022 - Current
Volunteer Muay Thai Classes
Gracie Barra Renton
10.2021 - 11.2022
Babysitter, Caregiver
Higgason Homes
08.2021 - Current
Bellevue College
Associate of Science from Science And Arts
Skyline High School
High School Diploma
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