Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Zacharia Delgadillo

Port Arthur,TX

Summary

Detail-oriented Site Coordinator with 3 years of success in large-scale event management. Eager to apply advanced knowledge of outreach activity coordination and fundraising mastery to bring value to non-profit organization.

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Dedicated Industrial Tools professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Operations Manager

Sunbelt Rentals
10.2023 - Current
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Reported issues to higher management with great detail.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Trained new employees on proper protocols and customer service standards.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Increased profit by streamlining operations.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Maintained a steady line of communication with vendors and clients daily through email and business calls.

Industrial Site Coordinator

Sunbelt Rentals
08.2021 - 10.2023
  • Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
  • Implemented protocols and procedures to effectively manage planning process.
  • Fulfilled contractual obligations for rehearsal and day of event coordination.
  • Researched and identified new vendors and suppliers to obtain competitive pricing.
  • Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
  • Implemented contingency plans to address last-minute changes or unforeseen events.
  • Developed detailed event reports, documenting all aspects of each event.
  • Trained and supervised event staff to complete tasks on time.
  • Oversaw event registration process by collecting and tracking attendee information.
  • Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
  • Created detailed timelines and budgets for events to meet all deadlines.
  • Supervised crew of over 6+ employees.
  • Coordinated site investigations, documented issues, and escalated to executive teams.
  • Answered questions about store policies and addressed customer concerns.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Utilized upselling techniques to promote additional products and increase sales.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for easy customer access.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Prioritized helping customers over completing other routine tasks in store.
  • Used in-store system to locate inventory and place special orders for customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Created inviting environment for customers by maintaining field office organization and cleanliness.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded proactively and positively to rapid change.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Sought ways to improve processes and services provided.
  • Trained new personnel regarding company operations, policies and services.
  • Cross-trained and provided backup support for organizational leadership.
  • Skilled at working independently and collaboratively in team environment
  • Self-motivated, with strong sense of personal responsibility
  • Proven ability to learn quickly and adapt to new situations
  • Worked well in team settings, providing support and guidance
  • Demonstrated respect, friendliness and willingness to help wherever needed

Outside Paint Sales Representative/Paint Pro

Lowe's Home Improvement
05.2015 - 04.2019
  • Collaborated with vendor representatives and company customers to set up optimal delivery schedules
  • Prepared and delivered customer sales quotes
  • Provided expert identification of home renovation and construction business needs
  • Developed customer relationships and increased overall sales by 45%
  • Created sales contacts with on- and off-premise accounts
  • Facilitated sale of Paint, Stains and Primer's to customers
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales
  • Performed outside business-to-business sales with proven proficiency in prospecting and territory management
  • Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs
  • Presented information to customers, peers and all levels of management
  • Kept detailed records of daily activities through an online customer database
  • Developed, maintained and utilized a diverse client base
  • Contributed to event marketing, sales and brand promotion for Paints and Stains
  • Performed required travel for training and scheduled events
  • Built a diverse and consistent sales portfolio
  • Increased sales volume by adding 50+ accounts in Construction and Paint territory
  • Demonstrated consistent track record of overachieving sales quotas
  • Met or exceeded sales, customer service and loyalty program standards
  • Build relationships with customers and community to promote long term business growth
  • Negotiated prices, terms of sales and service agreements
  • Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges and security practices.

Scaffold Lead Man

Brock Services
07.2014 - 10.2014
  • Disassembled scaffolding and equipment when projects were completed or after each shift according to strict schedules
  • Safely carried materials and equipment weighing up to 80 pounds onto job sites in all types of climates and weather conditions
  • Worked around live machinery and ongoing operations to complete 10 scaffolding projects on-time and under budget
  • Kept team members safe and job sites free of hazards by maintaining good organizational skills at all stages
  • Completed precise joining and high-quality finish work by properly anchoring and bracing structures
  • Met with clients to set out project goals, scope and requirements and drafted blueprints for review and final approval
  • Inspected job site location to evaluate for code violations and coordinated necessary maintenance or repairs.

Scaffold Builder Carpenter

Industrial Scaffolding
04.2013 - 04.2014
  • Paid close attention to all instructions from supervisor and completed tasks on time
  • Took on additional shifts during peak work periods to keep projects on schedule
  • Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries
  • Loaded and unloaded construction materials to prepare for use in construction
  • Cleaned up construction sites by removing excess trash and debris, wiping down fixtures and windows and dusting ceilings and ceiling fans
  • Monitored machinery in operation to identify concerns and make corrections or report complex problems
  • Loaded trucks each morning and unloaded upon arrival at the job site
  • Conducted quality inspections of finished products and made minor repairs to meet project expectations
  • Operated company vehicle to transport necessary materials and equipment for construction projects
  • Maintained work areas by cleaning and straightening for maximum productivity and safety
  • Supported machine operators in setup and operation of production equipment resulting in efficient runs
  • Maintained maximum organization and productivity by properly sorting project components on work tables.

Education

High School Diploma -

Bob Hope Charter
Port Arthur, TX
07.2012

Skills

  • Sales Proposal Creation
  • Sales Closing
  • Team Leadership
  • Superior organizational skills
  • Persuasive negotiator
  • Energetic and driven
  • Basic math functions
  • Enthusiastic and friendly
  • Business Development
  • Solutions-based sales
  • Customer focused-service
  • Accurate Documentation
  • Remote Team Training
  • Positive Reinforcement Strategies
  • Improvement Implementation
  • Site Installations
  • Inventory Control
  • Work Site Preparation
  • Mentoring
  • Event Logistics
  • Staff Training
  • Site Layout
  • Organize Transportation
  • Workflow Planning
  • Site Inspection
  • Public Safety and Security
  • Project Site Supervision
  • Site Visits
  • Vendor Relations
  • Professional Relationships
  • Lead prospecting
  • Excellent presentation skills
  • Language skills
  • Multitasking ability
  • Tech-savvy
  • Positive outlook
  • Motivated team player
  • Lead Generation
  • Territory development
  • Bilingual in Spanish
  • Territory networking
  • Reasoning ability
  • Upselling techniques
  • Relationship cultivation
  • Strong communication and interpersonal skills
  • Risk Assessment

Certification

CSP - Certified Safety Professional EHS - Environmental Health and Safety Professional TWIC NCCER Construction site safety Technician (CSST) Construction Site Safety Supervisor Safety Technology Field Safety Osha 30

Languages

Spanish
Native or Bilingual

Timeline

Operations Manager

Sunbelt Rentals
10.2023 - Current

Industrial Site Coordinator

Sunbelt Rentals
08.2021 - 10.2023

Outside Paint Sales Representative/Paint Pro

Lowe's Home Improvement
05.2015 - 04.2019

Scaffold Lead Man

Brock Services
07.2014 - 10.2014

Scaffold Builder Carpenter

Industrial Scaffolding
04.2013 - 04.2014

High School Diploma -

Bob Hope Charter

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Zacharia Delgadillo