ZACHARIA GRANT
Upper Marlboro,MD
Summary
Seasoned nursing professional offering proven clinical knowledge, natural interpersonal strengths and technical abilities. Knowledgeable about EMR charting, medication administration and interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and efficiency-driven leader.
Overview
9
9
years of professional experience
Work History
Customer Care Nurse
The Hartford
, MD
09.2020 - Current
- Gathered, received, and documented necessary information from claimants/representatives to initiate and begin evaluation of disability claims
- Provided caller with an explanation of intake & subsequent claims process
- Referred top case templates to identify any account-specific instructions that required customized communications to the claimant at Intake
- Customized claimant interview to obtain medical information specific to functional limitations and work requirements in order to determine if limitations are reasonable and medically supported
- Determined appropriate duration assignment for claims based on medical complexity, diagnosis, ICD-10, and CPT Codes
- Provide quality customer service to over 50 calls daily in a call center environment
- Discussed and assessed job modifications and Return to Work expectations as appropriate to the claim
- Accurately entered employee/ employer/ physician intake information into Clinical Intake DCS/THAA screens and documented any relevant information into DCS/CNS comments
- Documented clinical impressions clearly and concisely to enable Claims Ability Analyst to make an appropriate claims decision based on the employee's medical condition and functionality.
Clinical Triage Nurse
MedPeds
Laurel, MD
07.2019 - 03.2020
- Relayed triage information and facilitated communication between provider and patient concerning patient disposition
- Obtained case history and gathered triage information to determine appropriate avenues for care
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care
- Scheduled appointments for patients not requiring emergency services but needing examination from the provider and consulting directly with the provider
- Delivered orientation and training of less experienced clinic staff in specific clinic operations and procedures
- Assisted in management of patient utilization of health care systems and provided patient education relative to health care needs, use of community resources, and responsibilities of membership in managed care
- Communicated with healthcare team members to plan, implement and enhance treatment strategies
- Provided skilled, timely, and level-headed emergency response to critically ill patients
- Educated family members and caregivers on patient care instructions
- Facilitated therapeutic communication, conflict resolution, and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities
- Demonstrated proper administration of vaccinations
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms
- Evaluated patient histories, complaints, and current symptoms
- Reached out to insurance carriers to obtain prior authorizations for testing, procedures, and prescriptions
- Submitted cases for criteria failures and helped facilitate appeals, resolutions, and approvals
- Created and maintained spreadsheets detailing medical procedures and insurance denials and approvals
- Structured standardized case management processes to comply with regulatory agency statutes and standards.
Hyperbaric Safety Director
Healogics
Takoma Park, MD
03.2019 - 07.2019
- Helped to build a culture of safety, focused on reducing incidents and eliminating hazards
- Verified monthly practice of fire drills for every work shift
- Recognized, documented, and advised on removal of hazards
- Optimized new employee training on gear and procedures to maximize team safety
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
- Cared for wounds, provided treatments, and assisted with procedures
- Managed patient care by closely monitoring respiration, blood pressure, and blood glucose levels
- Used aseptic techniques to provide sterilized wound care and dressing applications
- Minimized staff and patient infection risk by cleaning and disinfecting equipment instruments
- Obtained patient vital signs and input/output measurements from inpatients
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
- Answered incoming phone calls from patients to provide basic assistance and triage medical concerns
- Performed functional assessments for admission and discharge
- Obtained biological specimens for ordered tests and prepared them for laboratory transport
- Delivered updates in patient status to charge nurse, recording changes in medical records
- Made valuable contributions to care-plan development and patient education processes backed by thorough research into client diagnoses
- Supported physicians during examinations and scans to assist with diagnostic procedures
- Collaborated with an interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning
- Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management, and wound management
- Gathered lab specimens, ordered testing, and interpreted results to diagnose patients
- Managed appointment calendar for scans, lab tests, and evaluations
- Assisted with admissions, appointments, transfers, and discharges
- Comforted and counseled patients and families throughout the care process.
Certified Medical Assistant
John Hopkins Community Physicians
Odenton, MD
11.2016 - 01.2018
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations
- Communicated clearly and effectively with patients to verify information, determine the purpose of the visit, and record medical history
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions
- Sanitized, restocked, and organized exam rooms and medical equipment
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs
- Documented vital signs and health history for patients in clinic and hospital environments
- Prepared and administered medications to alleviate patient symptoms
- Arranged surgeries with the surgical center, confirmed times with patients and prepared admission and consent forms
- Prepared initial patient charts for admission
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus
- Collaborated with medical and administrative personnel to maintain a patient-focused, engaging and caring environment
- Ambulated, turned, and positioned patients
- Ordered and prepared reagents and supplies
- Trained and mentored new team members and managers on accounts payable systems and policies to build cohesive groups and promote operational performance
- Received and sorted mail, prepared packages for delivery, and scanned documents
- Processed payment via telephone and in-person with a focus on accuracy and efficiency
- Posted data and kept other records concerning costs of goods or services or shipment of goods
- Verified vendor accounts by reconciling monthly statements and related transactions
- Generated accounts payable reports for management review to aid in financial and business decision-making
- Inserted mail with manual methods and automated equipment for optimal efficiency
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer, or bank draft
- Handled account payments and provided information regarding outstanding balances
- Used data entry skills to accurately document and input statements.
Certified Medical Assistant
Capital Digestive Care
Bethesda, MD
12.2014 - 11.2016
- Communicated clearly and effectively with patients to verify information, determine the purpose of the visit, and record medical history
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
- Conducted preliminary patient evaluations measuring weight, temperature, and blood pressure
- Arranged surgeries with the surgical center, confirmed times with patients and prepared admission and consent forms
- Prepared and administered medications to alleviate patient symptoms
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs
- Performed or scheduled preventive maintenance on equipment to promote longevity of use, troubleshoot technical issues, and coordinate repairs
- Cleaned and sterilized endoscopes, forceps, snares, and other tools and equipment following established infection control procedures
- Efficiently set up and tore down procedure rooms in preparation for upcoming procedures
- Ordered supplies efficiently to maintain optimal stock levels for projected operational demands
- Supported physicians and nursing staff during procedures
- Interviewed patients to obtain consent and record drug allergies prior to pre-procedure drug administration
- Collect and prepare specimens for cytology, microbiology, and pathology.
Certified Medical Assistant
UM Charles Regional Medical Center
La Plata, MD
09.2011 - 11.2014
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus
- Obtained pre-and post-treatment vital signs and weight
- Completed clinical procedures and gathered patient data for interpretation by a physician
- Obtained client's medical history, medication information, symptoms, and allergies
- Performed clerical duties, such as word processing, data entry, answering phones, and filing
- Communicated clearly and effectively with patients to verify information, determine the purpose of the visit, and record medical history
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions
- Verified appropriate lab couriers picked up collected lab specimens.
Education
Associate Degree In Nursing - Practical Nursing
Standard Healthcare Services, College of Nursing
Falls Church, VA06.2019
Skills
- Strong clinical judgment
- Keyboarding skills
- Documentation and reporting
- Medical terminology
- Interpersonal and written communication
- Technical Analysis
- Documentation Management
- Call center
- Software systems
- Proficient in Epic, Cerner, Oracle, Allscrips, NextGen, Meditech, Practice Fusion, i-Heal, AdvancedMD, eClinicalWorks, Centricity, and CoverMyMeds
- Hardware and software installation
- Test cases
- Customer service
- Inbound calls
- Decision-Making
- Pharmacy
- Critical Thinking
- Point of contact
- Active Listening
- Problem-Solving
- Dedicated
- Utilization Management
- Determine Medical Necessity
- Accurate Documentation
- Specialized Healthcare Referrals
- Electronic Charting
- HIPAA Regulations
- Appeals Support
- Utilization Review
- Insurance Eligibility
- Preventive Healthcare
- Continuous Assessments
- Obtaining Authorizations
Timeline
Customer Care Nurse
The Hartford
09.2020 - Current
Clinical Triage Nurse
MedPeds
07.2019 - 03.2020
Hyperbaric Safety Director
Healogics
03.2019 - 07.2019
Certified Medical Assistant
John Hopkins Community Physicians
11.2016 - 01.2018
Certified Medical Assistant
Capital Digestive Care
12.2014 - 11.2016
Certified Medical Assistant
UM Charles Regional Medical Center
09.2011 - 11.2014
Associate Degree In Nursing - Practical Nursing
Standard Healthcare Services, College of Nursing
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