Zach Connor
Colorado Springs,CO
Summary
Knowledgeable Technical Account Manager with a drive to build valuable relationships as often as possible. Enjoys delivering technical solutions to difficult problems. Adept at identifying client needs and orchestrating resources to drive successful project outcomes. Demonstrated expertise in technical troubleshooting and account management, consistently ensuring client satisfaction and retention.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Technical Account Manager
Red Hat
05.2021 - Current
- Provided regular technical presentations and demos to customers for the purpose of demonstrating the value of Red Hat products and enhancing their ability to take advantage of it.
- Used my understanding of industry trends and my customers' goals to provide guidance as a trusted advisor.
- Worked alongside technical support engineering teams to provide faster resolution for critical customer outages.
- Advocated for my customers' needs to Product Managers and engineering teams to ensure the best capabilities are incorporated into Red Hat products.
- Worked with sales teams to determine viable opportunities using customers' goals.
- Built lasting relationships with key stakeholders at customer sites.
Linux System Administrator
Naval Air Weapons Center - China Lake
08.2015 - 05.2021
- Support users in day to day operations, including regular user account administration, certificate management, troubleshooting network outages and disruptions, and supporting new software requests.
- Use Ansible to automate system hardening and basic administration tasks.
- Test and implement security controls to ensure confidentiality, integrity and availability of systems.
- Coordinate with information security officers to modify systems/domains while ensuring compliance requirements are met.
- Provide input about systems' security posture to information security officers.
- Lead change management and project planning meetings with stakeholders.
- Write technical documentation and SOPs for entry level team members.
- Research technology solutions for customers while considering cost effectiveness.
Education
High School Diploma -
Burroughs High School
Ridgecrest, CASkills
Red Hat Enterprise Linux
Ansible Automation Platform
Red Hat Satellite
Red Hat High Availability Clustering
Podman
Performance Tuning
Accomplishments
- Supported customer in migrating over 200,000 CentOS 7 systems to RHEL 9.
Certification
- Red Hat Certified Engineer
- Red Hat Certified Specialist in High Availability Clustering
- Red Hat Certified Specialist in Containers
- Red Hat Certified Specialist in Developing Automation with Ansible Automation Platform
- Red Hat Certified Specialist in Managing Automation with Ansible Automation Platform
- Red Hat Certified Specialist in Deployment and Systems Management (EXPIRED)
- Red Hat Certified Architect (EXPIRED)
Timeline
Technical Account Manager
Red Hat
05.2021 - Current
Linux System Administrator
Naval Air Weapons Center - China Lake
08.2015 - 05.2021
- Red Hat Certified Engineer
- Red Hat Certified Specialist in High Availability Clustering
- Red Hat Certified Specialist in Containers
- Red Hat Certified Specialist in Developing Automation with Ansible Automation Platform
- Red Hat Certified Specialist in Managing Automation with Ansible Automation Platform
- Red Hat Certified Specialist in Deployment and Systems Management (EXPIRED)
- Red Hat Certified Architect (EXPIRED)
High School Diploma -
Burroughs High School
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