Zachariah Decker
Redding,CA
Summary
Detail-oriented equipment maintenance specialist with expertise in inspection and readiness for customer use. Developed strong customer relationships through effective communication and problem-solving during large-scale installations. Conducted diagnostic tests on rental equipment to identify and resolve repair needs promptly, enhancing service offerings and customer satisfaction.
Overview
1
1
Language
7
7
years of professional experience
Work History
Rental Technician
Family Business
Lake Shasta, California
04.2024 - 02.2026
- Inspected rental equipment before checkout for safety and readiness
- Explained equipment operation and safety steps to customers
- Performed diagnostic tests on rental equipment to identify and address any issues.
- Tested equipment functions and reported repair needs to family owners
- Assisted in the installation of large-scale rental items such as generators and scaffolding.
- Cultivated customer loyalty, retention and referrals by offering honest, helpful and patient technical advice to customers regarding do-it-yourself projects and optimum equipment to use.
- Developed strategies to increase customer loyalty through promotional discounts or incentives.
- Delivered exceptional service by greeting customers, taking orders and filling each accurately.
- Resolved customers' complaints regarding products or services.
- Maintained cleanliness of returned tools to enhance customer satisfaction. and machines for next customer use
- Established relationships with local businesses that provide additional resources for rentable items.
- Collected money, provided change and recorded transactions on receipts.
- Reviewed daily sales transactions and analyzed for errors.
- Oversaw maintenance, appearance, and performance of company vehicles.
Landscaper
Nextdoor App
Redding, California
06.2019 - 09.2023
- Maintained outdoor grounds around Nextdoor App offices and shared spaces
- Cut and trimmed lawns using power mowers and edgers.
- Pruned shrubs, hedges, and trees to preserve clean landscape appearance
- Operated landscaping equipment to maintain grounds and remove trees.
- Maintained garden areas and landscaping greenery to enhance property appearance and plant health.
- Cleared pathways of overgrowth, debris, and snow to reduce hazards.
- Cultivated soil by using rakes, shovels, hoes, trowels or other tools.
- Repaired walkways with pavers or concrete blocks when needed.
- Cleaned up debris after completing jobsite tasks.
Education
General Studies
Studying For Upcoming GED Test
09.2026 - 10.2026
Skills
- Equipment operation
- Safety procedures
- Customer service
- Customer support
- Clear communication
- Conflict resolution
- Problem solving
- Attention to detail
- Team collaboration
- Reliability
- Adaptability and flexibility
- Heavy lifting
- Hazardous materials control
- Equipment sanitation
- Workplace organization
- Multitasking
- Detail orientation
- Analytical thinking
- Cost estimation
- Returns management
- Negotiation skills
- Product knowledge
- Product display
- Merchandising
- Store maintenance
- Unpacking deliveries
- Sales forecasting
- Computer literacy
- Excellent communication
- Hospitality and accommodation
- Patience and tolerance
- Detail orientation
Languages
English
Full Professional
Timeline
General Studies
Studying For Upcoming GED Test
09.2026 - 10.2026
Rental Technician
Family Business
04.2024 - 02.2026
Landscaper
Nextdoor App
06.2019 - 09.2023