Zachariah Harper
Rancho Cucamonga,CA
Summary
Motivated consultant specialist with over 7 years of progressive customer service experience and a proven track record of exceeding customers expectations. Well rounded problem solver looking to provide exceptional support with an unwavering amount of positivity and confidence. Results driven leader seeking to continue advisory, consulting and sales management skills in the Automotive and Security Industry. Authorized to work in the US for any employer.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Business Development and Marketing Intern
Signal Security
05.2024 - Current
- Increased client base by identifying potential customers and initiating strategic outreach.
- Consistently met or exceeded sales targets, contributing significantly to the overall success of the team.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Expanded business through effective network development, identifying new, and prospective clients.
- Conducted market research to identify new business opportunities and target areas for expansion.
- Streamlined internal processes by assisting in the implementation of new project management tools.
Automotive Service Advisor
Mini of Ontario (Penske)
07.2022 - 10.2023
- Writing approximately 7-10 Service Repair Orders daily according to the manufacturer and the BAR standards, with a monthly average of over 3 hours sold per RO
- Executes and promotes earning loyal clientele by proactively identifying solutions and resolving customer complaints
- Manage Loaner car fleet of 30 vehicles, along with their preventative maintenance requirements and ensure any damages are repaired.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
Logistician
AMI Expeditionary Health
01.2021 - 05.2022
- Analyze the validity of covid-19 testing samples/kits to ensure that they are in accordance with CDC standards and protocols
- Ensure that sanitation equipment is up to par and meets Los Angeles Unified School District requirements
- Collaborate with resource specialist to determine which Covid-19 testing equipment should be distributed and which schools will receive the equipment
- Develop positive and productive working relationships with LAUSD to ensure every school has the necessary resources to safely test over 1,000 staff, students, and parents
- Manage the production of AMI inventory which includes: equipment procurement, organizing inventory, and data entry using AMI's mobile software systems
- Coordinated import/export of testing samples, PPE, and all necessary items ensuring compliance with all regulations and minimizing delays, to accomplish the goal of maintaining Covid 19 protocol.
Security Officer
Allied Universal
01.2020 - 12.2021
- Reported safety concerns, security breaches and unusual circumstances both verbally and in writing
- Built, improved, and maintained effective relationships with both client employees and guests
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Notification Consultant Arborist
UPE RESOURCES (SoCal.
01.2020 - 12.2021
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Assisted clients in navigating complex industry challenges with strategic recommendations.
- Negotiated contracts on behalf of clients, securing favorable terms that contributed to their overall success.
- Drafted correspondences and other formal documents.
- Managed client relationships through regular check-ins and updates on project progress.
Client Services Administrator
Guitar Center
01.2019 - 12.2020
- Performed Start-of-Day and End-of-Day procedures, AP/AR, and funding registers for daily transactions.
- Handled returns or exchanges quickly and courteously, minimizing any potential negative impact on customer satisfaction levels.
- Consistently met performance metrics while adhering to quality standards set by the company.
- Managed high call volumes effectively, maintaining professionalism and providing timely assistance.
- Developed rapport with customers through active listening and empathetic communication, fostering long-term relationships.
- Maintained up-to-date knowledge of industry trends and competitor offerings in order to provide informed recommendations tailored to individual customer needs.
Account Director
Foremost Incorporated
01.2018 - 12.2019
- Built strong rapport with clients through regular check-ins, status updates, and proactive problem-solving approaches.
- Delivered measurable success by consistently meeting or exceeding client expectations, solidifying reputation as a reliable account partner.
- Applied business and marketing knowledge to develop briefs and pitches for customer projects.
- Maintained deep understanding of company services and products in order to offer most knowledgeable customer support.
- Reviewed competitor offerings to inform strategic planning efforts and ensure differentiation in crowded markets.
- Managed full-cycle recruiting processes, resulting in successful placements and employee satisfaction.
Education
Some College - Business Administration And Management
Chaffey College
Rancho Cucamonga, CA08.2026
High School Diploma Or GED -
A.B Miller High School
Fontana, CA05.2016
Skills
- Interpersonal Communication
- Telecommunications and Relationship Building
- Retail Management Systems
- Partnership Building
- Verbal Communication
- Microsoft Office and Teams
- Conflict Resolution
- Trend Analysis
- Training and Development
- Job Estimating
- End to End Sales
- Multi-Task and Handle High-Volume Workloads
Accomplishments
- Sold over $500,000 in Guitar Center merchandise.
- Successfully negotiated the removal of 9,500 trees that endangered communities all of SoCal while at UPE.
- Facilitated access to mobile cellular devices for over 100,000 individuals in the Los Angeles/Inland Empire community.
- Achieved a sales revenue exceeding $350,000 through the provision of exceptional services.
- Generated a projected revenue of $87,000 in security contracts by the conclusion of the fiscal year
Certification
- CPR Certification
- Guard Card
- AED Certification
- BLS Certification
Assessments
- Work style: Professionalism, Proficient, 05/01/22, Tendency to be accountable, professional, open to feedback, and act with integrity at work
- Administrative assistant/receptionist, Proficient, 05/01/22, Using basic scheduling and organizational skills in an office setting
- Customer focus & orientation, Proficient, 05/01/22, Responding to customer situations with sensitivity
- Customer service, Proficient, 05/01/22, Identifying and resolving common customer issues
- Sales skills, Proficient, 05/01/22, Influencing and negotiating with customers
- Attention to detail, Proficient, 05/01/22, Identifying differences in materials, following instructions, and detecting details among distracting information
Personal Information
Title: Administrative Consultant
Timeline
Business Development and Marketing Intern
Signal Security
05.2024 - Current
Automotive Service Advisor
Mini of Ontario (Penske)
07.2022 - 10.2023
Logistician
AMI Expeditionary Health
01.2021 - 05.2022
Security Officer
Allied Universal
01.2020 - 12.2021
Notification Consultant Arborist
UPE RESOURCES (SoCal.
01.2020 - 12.2021
Client Services Administrator
Guitar Center
01.2019 - 12.2020
Account Director
Foremost Incorporated
01.2018 - 12.2019
Some College - Business Administration And Management
Chaffey College
High School Diploma Or GED -
A.B Miller High School
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