Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zachariah Jones

Rigby

Summary

Dynamic Operations Supervisor with a proven track record at GLS, excelling in team leadership and process improvement. Skilled in inventory management and safety compliance, I foster a performance-oriented culture, enhancing productivity and employee engagement. Committed to operational excellence, I effectively resolve issues and implement strategies that drive efficiency and customer satisfaction.

Overview

17
17
years of professional experience

Work History

Operations Supervisor

GLS
Manteca
10.2023 - Current
  • Coordinated workflow among team members to optimize productivity.
  • Trained new employees on operational procedures and best practices.
  • Supervised daily operations and ensured compliance with safety regulations.
  • Monitored inventory levels and managed supply chain processes effectively.
  • Implemented process improvements to enhance operational efficiency.
  • Conducted regular performance evaluations and provided constructive feedback.
  • Resolved operational issues promptly to maintain smooth workflows.
  • Collaborated with management on strategic planning initiatives for operations.
  • Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
  • Trained new employees on proper job functions and company policies and procedures.
  • Provided support to other departments as needed to meet organizational goals.
  • Identified areas of improvement and developed strategies to increase efficiency.
  • Ensured compliance with all safety regulations in the workplace.
  • Monitored staff performance and provided feedback for improvement.
  • Resolved customer complaints in a timely manner to maintain customer satisfaction.
  • Developed strong relationships with customers through excellent customer service practices.
  • Prepared reports on operational performance metrics and presented them to management team.
  • Assisted in the hiring process by conducting interviews and making recommendations for new hires.
  • Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
  • Performed periodic audits of operational processes in order to identify potential risks or areas of improvement.
  • Coordinated maintenance and repair schedules for equipment, ensuring minimal downtime.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Guided employees in handling difficult or complex problems.
  • Recruited, interviewed and selected employees to fill vacant roles.

PRE LOAD SUPERVISOR

UPS
Idaho Falls
08.2021 - 10.2023
  • Evaluated data regarding sales forecasts, inventory levels and demand trends to determine inventory needs.
  • Analyzed data to identify trends in customer purchasing patterns and other market conditions.
  • Resolved personnel problems, complaints, and formal grievances when possible and referred them to higher-level supervisors for resolution.
  • Planned work schedules and assigned duties to maintain adequate staff for effective performance of activities and response to fluctuating workloads.
  • Assessed training needs of staff and arranged for and provided appropriate instruction.
  • Inventoried supplies and requisition or purchase additional items, as necessary.
  • Evaluated employee performance and prepared performance appraisals.
  • Maintained safe worked environment by monitoring safety procedures and equipment.
  • Informed designated employees and departments of items loaded and problems encountered.
  • Participated in hiring process by reviewing credentials, conducting interviews, and making hiring decisions and recommendations.
  • Conducted staff meetings to relay general information or to address specific topics.
  • Counseled employees in work-related activities, personal growth, or career development.
  • Performed same work duties as those supervised, and performed more difficult and skilled tasks and assist in performance.
  • Inspected equipment for wear and for conformance to specifications.
  • Inspected job sites to determine extent of maintenance and repairs needed.
  • Prepared and maintained work records and reports of information such as employee time and wages, daily receipts, and inspection results.
  • Collaborated with workers and managers to solve work-related problems.
  • Reviewed work throughout work process and at completion to check for proper performance.
  • Transmitted and explained work orders to laborers.

OPERATIONS SUPERVISOR

Mountain Valley Express
Manteca
10.2018 - 08.2021
  • Responded to and resolved customer questions and concerns.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Maintained clean and well-organized production areas to avoid hazards.
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Applied security, safety and loss prevention strategies during shifts.
  • Oversaw daily shipping operations, including loading and unloading of outbound trailers, replenishing of pallets, inventory management and supervising work of strong team.
  • Planned, scheduled, and assigned work activities for personnel.
  • Collaborated with management on departmental policies development and implementation.
  • Conducted regular performance reviews and provided feedback to team members.
  • Documented daily operations activities in database.
  • Oversaw staff development, training and performance management.
  • Met with staff to discuss procedure adherence, proper job-specific techniques, and performance.

DOCK COORDINATOR

Mountain Valley Express
Manteca
10.2011 - 08.2021
  • Operated forklifts, pallet movers and other material handling equipment.
  • Managed multiple tasks and priorities and easily adapted to changing dock situations.
  • Determined method of shipment and prepared bills of lading, invoices and other shipping documents.
  • Implemented loading dock process and productivity improvements.
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
  • Worked flexible hours; night and weekend shifts.

DOCK WORKER

Mountain Valley Express
Manteca
02.2008 - 10.2011
  • Operated equipment such as forklifts, electrical pallet jacks and pallet wrappers.
  • Used correct handling procedures to minimize risk of damage to items.
  • Loaded multiple route delivery trucks with correct products and quantities in proper order for delivery.
  • Maintained quality of work to limit mispicks, shorts and damages of product.
  • Loaded, unloaded and transported materials throughout work site premises.
  • Kept storage areas organized, clean and secure to fully protect company assets.
  • Loaded complex freight into trailers according to tight schedules.
  • Loaded units and warehouse items to delivery trucks to meet weight balancing and load order specifications.
  • Loaded, unloaded and sorted cargo as part of accurate and efficient weekly shipments.
  • Practiced PPE compliance when working with hazardous materials shipments.
  • Prevented load shifting or damage by using bracing and strapping techniques.

Education

HIGH SCHOOL DIPLOMA -

Calla High School
Manteca
01.2007

Skills

  • Team leadership and management
  • Decision making and critical thinking
  • Goal setting and performance assessment
  • Policy development and enforcement
  • Safety compliance and understanding
  • Staff supervision and employee observations
  • Workplace safety instruction
  • Team relationship building
  • Conveyor system maintenance
  • Union relationship management
  • Package tracking and logistics
  • Workflow coordination
  • Employee training
  • Inventory management
  • Safety compliance
  • Process improvement
  • Performance evaluation
  • Customer service
  • Supply chain management
  • Team building
  • Data analysis
  • Staff scheduling
  • Operational reporting
  • Operational planning
  • Warehouse operations
  • Root-cause analysis
  • Incident reporting
  • Logistics management
  • Logistics coordination

Timeline

Operations Supervisor

GLS
10.2023 - Current

PRE LOAD SUPERVISOR

UPS
08.2021 - 10.2023

OPERATIONS SUPERVISOR

Mountain Valley Express
10.2018 - 08.2021

DOCK COORDINATOR

Mountain Valley Express
10.2011 - 08.2021

DOCK WORKER

Mountain Valley Express
02.2008 - 10.2011

HIGH SCHOOL DIPLOMA -

Calla High School
Zachariah Jones