Summary
Overview
Work History
Education
Skills
Honors And Awards
Professional Development
Volunteer Experience
Timeline
Generic

Zachariah Kish

Allentown,PA

Summary

Responsible individual with great leadership skills. Equipped with a passion for management and the willingness to go above and beyond duties. Known for dependability, loyalty, and strong work ethic. Possesses the ability to learn quickly, communicate well and adapt. Thrives in both individual and group settings. Skilled in building trust and value as the foundation of fruitful and collaborative relationships in and out of the workplace. Nine years of experience in Hypermarket management with experience in infrastructure support and management, customer service leadership, and online and direct sales management. Exceptional skill as trainer, team builder and project manager. Talented in monitoring performance and resolving customer concerns in fast-paced environments. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

11
11
years of professional experience

Work History

Supervisor Giant Direct Services

Giant Food Stores
01.2020 - Current
  • Supervises daily operations of Giant Direct Services at Giant Food Stores which includes, delegating duties to a 3-8-member team in an efficient and cost-effective manner
  • Other duties include the gathering and distribution of grocery orders to each customer, business cash flow including the charging of customers for each order as well as discounts and coupons, customer satisfaction, and the opening and closing of business operations.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Achieved results by working with staff to meet established targets.

Athletic Director Internship

Hamburg Area School District
01.2020 - 01.2021
  • Responsible for setting up and overseeing game-day operations, including ticket sales, facility operations, scheduling of officials, official lineups, concessions, and volunteers. Managed 30+ people during events.
  • Created a brochure for the Athletic Awards, which included all student-athletes and every accomplishment each athlete received both athletically and academically
  • Supervised game-day operations and provided conflict resolution related to public facing and backend operations
  • Weekly evaluation of academic and athletic performance to assure PIAA compliance
  • Supervised and managed various athletic department business operations that supported the public facing district programs
  • Program development and management education participation at county and regional athletic director meetings.
  • Built trust with athletes and coaching staff by being courteous, respectful, responsible and professional at all times.
  • Ordered equipment for all sports and kept meticulous records on athletic equipment inventory.
  • Supervised student grades for eligibility requirements and collected paperwork for annual physicals.
  • Arranged transportation for athletes to participate in away games, tournaments and other events.
  • Oversaw coach salaries, pay rates and all other program budget aspects.
  • Assigned work to staff, set schedules, and motivated strong performance in key areas.
  • Created and maintained detailed reports of daily, weekly and monthly operations.
  • Partnered across departments to run smooth, professional events and activities.
  • Inspected equipment and facilities for signs of wear or damage impacting safety.
  • Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
  • Monitored budget and expenditures, keeping facility within budget.
  • Trained and supervised staff to consistently meet performance goals and customer service standards.
  • Cultivated strong relationships with customers to build loyalty and repeat business.

Supervisor Front-End Operations

Giant Food Stores
01.2017 - 01.2020
  • Supervises daily operations of the front end at Giant Food Stores which includes, delegating duties to a 12-15-member team in an efficient and cost-effective manner for optimal business
  • Other tasks include the distribution and management of business cash flow, customer satisfaction, and the opening and closing of business operations.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Solicited customer feedback to identify and improve on areas of weakness.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Cart Manager

Giant Food Stores
04.2015 - Current
  • Secures, tallies, and disperses carts to ensure positive customer user experience
  • Each cart manager is tasked with completing hourly clean sweep checks around the store to ensure safe shopping conditions
  • If a hazard does present itself cart managers are charged with removal of the hazard.
  • Removed broken and unserviceable carts from inventory for repair.
  • Cleared parking lot of litter and foreign debris.
  • Collected and returned all hand baskets and shopping carts to proper place for new customer use.
  • Periodically disinfected carts preventing spread of disease.

Cashier/Service Center Associate

Giant Food Stores
03.2015 - Current
  • Assists customers with the scanning of products in the quickest, most efficient manner in order to achieve optimal experience shopping
  • Must separate and organize coupons after every shift and ensure that register is clean and in peak operating condition.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Tallied cash drawer at beginning and end of each work shift.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Checked personal identifications during alcohol and tobacco sales.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
  • Identified and resolved discrepancies and errors in customer accounts.

Lawn Mowing Service

Zach’s Mowing Service
04.2013 - 02.2015
  • Small business owner mowing lawns for clients to their desired length
  • Additional services include; yard cleanup, yard detailing, and general yard maintenance.
  • Mowed lawns of residential properties on weekly basis to maintain grass length.
  • Removed rocks and other items from lawn for mower safety and clean appearance.
  • Edged sidewalks, driveways, and landscape features using line trimmer.
  • Adjusted mower height and speed settings to accommodate different types of terrain.
  • Emptied and cleaned grass catcher and mulching bags to discard grass cuttings.
  • Greeted property owners and other individuals on property to maintain friendliness.
  • Developed and maintained effective working relationships with clients to secure repeat jobs.
  • Loaded and unloaded mowing equipment at customer locations.
  • Trimmed shrubbery and maintained garden beds to keep clean and orderly.
  • Obtained feedback from customers to identify areas of improvement.
  • Performed minor repairs on mower and other lawn care equipment to maintain working order.
  • Removed debris and waste from outdoor areas.
  • Utilized power tools and landscaping machines to maintain outdoor areas.
  • Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
  • Cut trees and shrubs to shape and maintain landscape.
  • Monitored and evaluated condition of trees, shrubs, lawns and flowerbeds.

Education

MBA -

Kutztown University
Kutztown, PA
12.2023

Bachelor of Science - Sports Management With A Business Minor

Kutztown University of Pennsylvania
Kutztown, PA
05.2020

High School Education -

Parkland High School
Allentown, PA
06.2016

Skills

  • Scheduling
  • Inventory
  • Safety Protocols
  • Customer Service
  • Negotiation
  • Policy Enforcement
  • Training and Mentoring
  • Expectation Setting
  • Priority Management
  • Complex Problem-Solving
  • Staff Management
  • Schedule Development

Honors And Awards

  • Kutztown University Dean’s List for the Spring semester 2020
  • Achieved high honor roll throughout my middle school and high school education

Professional Development

  • Hamburg High School Athletic Director Intern
  • Giant Food Stores Supervisor of Front-End Operations
  • Giant Food Stores Supervisor Giant Direct Services
  • Giant Food Stores Cart Manager
  • Giant Food Stores Cashier
  • Lawn Mowing Service

Volunteer Experience

  • Assist the elderly with activities, daily living, and chores.
  • Served as an alter server for St. Mary’s Church

Timeline

Supervisor Giant Direct Services

Giant Food Stores
01.2020 - Current

Athletic Director Internship

Hamburg Area School District
01.2020 - 01.2021

Supervisor Front-End Operations

Giant Food Stores
01.2017 - 01.2020

Cart Manager

Giant Food Stores
04.2015 - Current

Cashier/Service Center Associate

Giant Food Stores
03.2015 - Current

Lawn Mowing Service

Zach’s Mowing Service
04.2013 - 02.2015

MBA -

Kutztown University

Bachelor of Science - Sports Management With A Business Minor

Kutztown University of Pennsylvania

High School Education -

Parkland High School

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Zachariah Kish