Summary
Overview
Work History
Education
Skills
Timeline
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Zachariah Maloy

Corvallis,OR

Summary

I’m a hardworking and detail-oriented Customer Service Manager with strong experience in front desk operations, supervisory roles, and member engagement. I take pride in delivering exceptional customer service, multitasking effectively, and contributing to team success in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Ramp Agent

UPS
10.2024 - 06.2025
  • Safely and efficiently loaded and unloaded packages from aircraft, ensuring proper handling, organization, and secure stowage of cargo to maximize flight safety and operational efficiency.
  • Operated ground support equipment (e.g., conveyor belts, forklifts, tugs) to transport packages from trucks to aircraft and vice versa, adhering to all safety and operational guidelines.
  • Conducted pre-flight checks to ensure that cargo weight distribution and loading procedures complied with safety regulations, contributing to on-time departures and smooth operations.
  • Collaborated with team members and supervisors to coordinate the timely processing of packages, ensuring minimal delays and maintaining a steady workflow.
  • Followed strict protocols for handling hazardous materials and perishable items, ensuring compliance with UPS and aviation regulations.
  • Maintained a high level of accuracy and attention to detail when scanning and tagging packages, ensuring that all cargo was correctly routed to its destination.
  • Provided exceptional customer service by addressing issues or inquiries related to cargo handling, demonstrating professionalism and problem-solving skills in fast-paced situations.
  • Actively participated in safety drills and ongoing training to stay updated on safety practices, FAA regulations, and equipment operation.

Manager on Duty

Athletic Club Of Bend
06.2022 - 08.2024
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Initiated plans to improve customer relations, quality standards, and service efficiency.
  • Enforced rules and held customers accountable for not following gym regulations.
  • Assessed staff needs and offered assistance with checking in patrons during busy times.
  • Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.

Golf Course Attendant

Tetherow
03.2022 - 09.2022
  • Assisted golf club members by carrying clubs from range to cart and setting stations with required balls.
  • Prepared golf carts daily by stocking pencils, tees, scorecards, and towels.
  • Shut down facility daily by turning off lights, storing equipment and locking doors.
  • Handled clerical and cashier work inside clubhouse to assist players.
  • Logged daily course activities and reported on golf injuries or other notable incidents.
  • Kept golf course equipment stored properly and reported maintenance needs.
  • Checked driving range and grounds daily to identify and manage maintenance needs.
  • Trained in different roles at golf course to help team deliver first-rate support to guests.
  • Partnered with golf shop, cart staff and ranger to maintain smooth golf games.

Education

High School Diploma -

Summit High School
Bend, OR
06-2020

Skills

  • Product management
  • Safety procedures
  • Documentation and reporting
  • Multitasking and organization
  • Client relations
  • Team collaboration
  • Creative problem solving

Timeline

Ramp Agent

UPS
10.2024 - 06.2025

Manager on Duty

Athletic Club Of Bend
06.2022 - 08.2024

Golf Course Attendant

Tetherow
03.2022 - 09.2022

High School Diploma -

Summit High School

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