Zachariah McCoy
Benton,Arkansas
Summary
Proven track record in enhancing operational efficiency and customer satisfaction at Olive Garden, showcasing expertise in preventive maintenance and exceptional problem-solving abilities. Excelled in guest relations management and mechanical troubleshooting, contributing to a significant improvement in service quality and safety protocols. Demonstrated leadership in high-volume dining settings, fostering team cohesion and driving performance.
Overview
9
9
years of professional experience
Work History
Restaurant Waiter
Olive Garden
Benton,AR
01.2023 - Current
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
Maintenance Technician
Hi- Grade Materials
Littlerock, CA
04.2021 - 01.2023
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
Plant Operator
Holiday Rock
Littlerock, CA
06.2019 - 04.2021
- Followed plant safety procedures, rules, and regulations.
- Adjusted and maintained plant equipment for safety and performance.
- Performed minor mechanical work and routine equipment maintenance.
- Maintained a safe working environment by adhering to safety protocols and conducting regular inspections.
Assistant Manager
Dennys Restaurant
Palmdale, CA
06.2015 - 06.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Diploma - Core Subjects
Lakeside High School
Hot Springs, AR05.2012
Skills
- Preventive Maintenance
- Problem solving ability
- Building Maintenance
- Mechanical Troubleshooting
- Menu presentation
- High-volume dining
Timeline
Restaurant Waiter
Olive Garden
01.2023 - Current
Maintenance Technician
Hi- Grade Materials
04.2021 - 01.2023
Plant Operator
Holiday Rock
06.2019 - 04.2021
Assistant Manager
Dennys Restaurant
06.2015 - 06.2019
Diploma - Core Subjects
Lakeside High School