Zachariah O'Connor

As the General Manager at BullfrogFit, I elevated my role to encompass a broader spectrum of responsibilities, while maintaining my operational management duties. I deepened my involvement in client relations, actively engaging with members to ensure their satisfaction and address any concerns promptly. Leading from the front lines, I worked closely with the team of trainers, providing guidance, support, and fostering a collaborative environment. Additionally, I assumed direct oversight of daily gym staff, implementing systematic processes to ensure the smooth functioning of the facility. By leveraging my operational expertise and commitment to excellence, I played a pivotal role in driving the overall success and growth of BullfrogFit.

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Managed budget implementations, employee evaluations, and contract details.
• Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
• Analyzed market trends and competitor activities to create competitive advantages.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Directly in charge of recruiting, hiring and training of team members.
• Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

As the Operations Manager at BullfrogFit, I assumed a multifaceted role, overseeing all aspects of gym operations to ensure a seamless and satisfying experience for members. This encompassed various responsibilities, including maintaining high levels of customer satisfaction by addressing inquiries promptly and effectively, managing memberships, and fostering positive client relationships. Additionally, I spearheaded facility cleanliness and maintenance efforts, while also troubleshooting and resolving technical issues to uphold operational efficiency. Managing inventory, ordering supplies, and overseeing computer-related tasks were integral to my role in ensuring smooth day-to-day operations. Moreover, I actively engaged with the community to drive business growth and foster a strong network of support.

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

Over the past eight years (2016-2024), I’ve built a thriving business as a private contractor, leveraging my expertise as a certified personal trainer and natural professional bodybuilder. With a focus on transforming lives, I’ve guided hundreds of individuals towards their fitness goals. Drawing from my firsthand experience in the competitive bodybuilding arena, coupled with rigorous self-discipline, ongoing certifications, continuous studies, and mentorship from industry leaders, I’ve cultivated a robust client network. My commitment to consistency and dedication spans nearly a decade, underscoring my passion for helping others achieve lasting fitness transformations.

• Established strong customer relationships through excellent communication and attentive service.
• Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
• Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
• Prepared bank deposits and handled business sales, returns, and transaction reports.
• Consulted with customers to assess needs and propose optimal solutions.
• Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
• Implemented efficient systems for inventory management, order processing, and shipping logistics.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

• Managed team according to company standards and compliance requirements.
• Organized daily assignments for crew members, ensuring efficient use of time and resources.
• Trained all team members on key roles to maintain flexibility.
• Mentored junior crew members, fostering a supportive work environment and promoting professional growth.
• Solved complex problems quickly through effective collaboration with team members from various departments and disciplines.
• Supervised crew in daily inspections, troubleshooting, and preventive maintenance on company equipment.
• Maintained high levels of productivity by setting clear expectations and monitoring progress throughout each project.
• Collaborated with other supervisors to address workflow challenges and develop innovative solutions.
• Enforced strict safety protocols to protect crew members.
• Maintained excellent attendance records, demonstrating dedication to punctuality and reliability as a key member of the team.

• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
• Maintained personnel records and updated internal databases to support document management.
• Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
• Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
• Collected, validated, and distributed information to employees.
• Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.