Zachariah Qualtieri
Williamsburg,VA
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
22
22
years of professional experience
Work History
Operations Manager
FantasyCruncher
08.2014 - 07.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Analyzed and reported on key performance metrics to senior management.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Increased profit by streamlining operations.
- Trained new employees on proper protocols and customer service standards.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Store Manager
Go Wireless
06.2012 - 04.2014
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
Team Lead
Target
05.2009 - 05.2012
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Store Manager
Dakota Watch
05.2006 - 04.2009
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Operations Manager
Sears
03.2001 - 04.2006
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
Business Management
Tidewater Community College
Virginia BeachHigh School Diploma -
First Colonial High School
Virginia Beach, VASkills
- Goal Attainment
- Inventory Control
- Business Development Understanding
- Staff Management
- Recruiting and Hiring
- Business Administration
- Social Media Marketing
- Product Management
Timeline
Operations Manager
FantasyCruncher
08.2014 - 07.2023
Store Manager
Go Wireless
06.2012 - 04.2014
Team Lead
Target
05.2009 - 05.2012
Store Manager
Dakota Watch
05.2006 - 04.2009
Operations Manager
Sears
03.2001 - 04.2006
Business Management
Tidewater Community College
High School Diploma -
First Colonial High School
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