ZACH ROACH
Castle Rock,CO
Summary
Hi, My name is Zach, I'm highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. I adapt at working effectively unsupervised and enjoy quickly mastering new skills. I'm always willing to learn a new trade and techniques. Humble and honest but also outgoing and customer service oriented
Overview
10
10
years of professional experience
Work History
Emergency Roadside Assistance
AAA
09.2023 - Current
- Performed locksmith duties
- Gathered reviews
- Operated tow truck
- Charged batteries
- Replaced tires
- Customer Relations
- Point of Sale
- Customer Service
- Provided emergency roadside assistance services to stranded motorists, including jump-starting batteries, changing tires, and delivering fuel.
- Assisted with minor car repairs such as replacing hoses, fuses and belts.
Owner
ZJ Enterprises
03.2015 - 10.2023
- Landscaped yards
- Operated heavy equipment
- Created budgets
- Sales duties
- Managed financials
- Managed daily operations of business, including hiring and training staff.
- Developed strategic plans to increase profitability and efficiency.
- Identified new opportunities for growth, expansion, and diversification.
- Created marketing campaigns to attract new customers.
- Negotiated contracts with vendors and suppliers.
- Oversaw budgeting and financial management.
- Analyzed industry trends to develop competitive strategies.
- Organized schedules
- Performed maintenance and mechanical duties on vehicles
- Backoffice Payroll and Tax Filling
- Implemented quality assurance processes to ensure product excellence.
Window Tech & CSA
Safelite
03.2023 - 09.2023
- Ensured sensor functionality
- Ordered parts
- Managed payroll
- Replaced car windshields
- Front desk management
- Scheduling
- Provided excellent customer service in a friendly and professional manner.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges.
- Resolved customer complaints courteously and efficiently.
- Ensured that all sales transactions are completed correctly.
- Assisted customers with selecting products, answering questions, and making product recommendations.
Customer Service Attendant
Living Water Car Wash
10.2021 - 01.2022
- Operated carwash software & guided customers into wash
- Sold memberships and Wash Books
- Billed accounts
- Cleaned facility
- Answered incoming calls in a professional manner and responded to customer inquiries.
- Processed sales transactions quickly and accurately.
- Maintained records of customer interactions and transactions using computerized systems.
- Performed periodic inventory checks as needed to keep stock levels updated.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Shop Manager
HailCo
Denver , CO
06.2019 - 01.2020
- Auto Damage Estimating
- PDR Repair and RNI
- Insurance Negotiation
- Developed and implemented procedures for the efficient operation of the shop.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Negotiated and facilitated business agreements with vendors for the purchase of goods and services.
- Maintains accurate records of estimated versus actual costs incurred during projects.
- Analyzed financial statements to determine appropriate levels of coverage for clients.
Education
High School Diploma -
HomeShchooled
Castle Rock02-2015
Skills
- Customer Relations
- Sales
- Incident documentation
- Route planning expertise
- Team building
- Multitasking
- Professionalism
- Financial Management
- Communication
- Negotiation
- Networking
- Auto Mechanic
- Towing
- Heavy Equipment Operation
- Quick Learner
- Replacing Windshields
- Microsoft Suites
- Office Management
- Scheduling
- Customer outreach
- Payment management
- Sales growth initiatives
- Marketing
- Sales follow-up
- Live chat support
- Troubleshooting
- Service-oriented
- Positive and professional
- Verbal/written communication
- Meeting deadlines
- Contact follow-up
- Reliable and punctual
- Energetic self-starter
- Problem-solving skills
- Sales expertise
- Excellent people skills
Timeline
Emergency Roadside Assistance
AAA
09.2023 - Current
Window Tech & CSA
Safelite
03.2023 - 09.2023
Customer Service Attendant
Living Water Car Wash
10.2021 - 01.2022
Shop Manager
HailCo
06.2019 - 01.2020
Owner
ZJ Enterprises
03.2015 - 10.2023
High School Diploma -
HomeShchooled
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