Hardworking leader with terrific problem-solving and troubleshooting skills. Engaging and personable to promote a "client first" mentality and dedicated to contributing to team-based environments.
Hi, I’m
Zachariah Saltzman
Buckeye,Arizona
Summary
Overview
6
years of professional experience
Work History
AmeriSave Mortgage Corporation
Client Support Specialist Supervisor
11.2024 - Current
Job overview
- Provided comprehensive support to clients during mortgage application process, ensuring timely communication and resolution of inquiries.
- Facilitated training sessions for new team members, enhancing onboarding efficiency and knowledge retention.
- Managed client documentation and compliance checks, maintaining accuracy and adherence to regulatory standards.
- Collaborated with sales team to streamline processes, improving overall workflow and client satisfaction.
- Engaged in cross-departmental initiatives to enhance communication flow between teams, fostering a collaborative work environment.
- Achieved high levels of customer satisfaction, consistently meeting or exceeding performance metrics.
- Actively participated in weekly team meetings, contributing valuable insights from direct client feedback.
- Maintained detailed documentation on client interactions, identifying trends and areas for improvement.
- Increased support team morale and motivation, organizing regular training sessions and team-building activities.
- Enhanced product knowledge among team members, conducting regular training sessions on new features and updates.
- Fostered culture of continuous improvement, encouraging team members to propose innovative solutions to common client challenges.
- Cultivated supportive team environment, recognizing and celebrating team achievements and individual contributions to client success.
Horne Mazda
Internet Sales Agent
03.2024 - 10.2024
Job overview
- Assisted customers in vehicle selection, providing detailed information on features and pricing.
- Conducted follow-up communications with leads to enhance customer engagement and satisfaction.
- Utilized CRM software to track sales activities and maintain accurate customer records.
- Collaborated with the sales team to develop effective promotional strategies for inventory clearance.
Amerisave Mortgage
Client Support Specialist Manager
10.2021 - 02.2023
Job overview
- Assisted clients with mortgage inquiries, providing clear and accurate information.
- Resolved customer issues through effective problem-solving techniques and communication skills.
- Collaborated with internal teams to streamline processes for improved client support efficiency.
- Maintained comprehensive knowledge of mortgage products to guide clients in decision-making.
- Developed training materials to enhance team understanding of client support best practices.
- Analyzed client feedback to identify areas for service improvement and implement changes.
- Trained new hires on client management systems and processes to enhance team productivity.
- Achieved high levels of customer satisfaction, consistently meeting or exceeding performance metrics.
- Actively participated in weekly team meetings, contributing valuable insights from direct client feedback.
- Managed multiple tasks simultaneously, ensuring all deadlines were met without compromising quality standards.
- Enhanced product knowledge among team members, conducting regular training sessions on new features and updates.
- Cultivated supportive team environment, recognizing and celebrating team achievements and individual contributions to client success.
- Fostered culture of continuous improvement, encouraging team members to propose innovative solutions to common client challenges.
- Achieved high client satisfaction ratings, meticulously tracking and analyzing support case outcomes to identify improvement areas.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and provided backup support for organizational leadership.
- Trained staff on operating procedures and company services.
- Implemented and developed customer service training processes.
- Responded proactively and positively to rapid change.
Amerisave Mortgage
Client Support Specialist Team Lead
10.2020 - 10.2021
Job overview
- Provided detailed information on mortgage products, guiding clients through application processes.
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Collaborated with loan officers to streamline communication and enhance client experience.
- Maintained up-to-date knowledge of industry regulations to ensure compliance in all interactions.
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
Amerisave Mortgage
Client Support Specialist
02.2020 - 10.2020
Job overview
- Assisted clients in resolving inquiries, enhancing customer satisfaction and retention.
- Developed comprehensive product knowledge to provide accurate support across multiple platforms.
- Streamlined communication processes between clients and internal teams, improving response times.
- Implemented feedback mechanisms to identify service improvement areas, contributing to enhanced client experiences.
- Achieved high levels of customer satisfaction, consistently meeting or exceeding performance metrics.
DHL
Customer Service Representative
09.2019 - 01.2020
Job overview
- Resolved customer inquiries efficiently through various communication channels, enhancing overall satisfaction.
- Documented and tracked customer interactions using CRM software to ensure accurate record-keeping.
- Collaborated with team members to streamline processes and improve service delivery timelines.
- Provided product knowledge support to clients, facilitating informed purchasing decisions.
Education
Holland High SchoolHolland Michigan
High School Diploma
03-2013
University Overview
Skills
- Interpersonal and written communication
- Client relationship building
- Empathy and patience
- Support inquiry assistance
- Strong work ethic
- Teamwork and collaboration
- Computer skills
- Administrative and office support
- Staff education and training
- Policies and procedures adherence
Timeline
Client Support Specialist Supervisor
AmeriSave Mortgage Corporation
11.2024 - Current
Internet Sales Agent
Horne Mazda
03.2024 - 10.2024
Client Support Specialist Manager
Amerisave Mortgage
10.2021 - 02.2023
Client Support Specialist Team Lead
Amerisave Mortgage
10.2020 - 10.2021
Client Support Specialist
Amerisave Mortgage
02.2020 - 10.2020
Customer Service Representative
DHL
09.2019 - 01.2020
Holland High School
High School Diploma