Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs. Results-driven Ceo with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations.
Overview
8
8
years of professional experience
Work History
General Manager
Charter Foods
03.2025 - Current
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Developed and implemented strategies to increase sales and profitability.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Formulated policies and procedures to streamline operations.
Implemented operational strategies and effectively built customer and employee loyalty.
Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Managed budget implementations, employee evaluations, and contract details.
Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Spearheaded development of new market strategy, significantly enhancing brand recognition and customer base with innovative advertising campaigns.
Improved operational efficiency by streamlining workflow processes and adopting cutting-edge technology.
Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Assisted in recruiting, hiring and training of team members.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Managed purchasing, sales, marketing and customer account operations efficiently.
Implemented business strategies, increasing revenue, and effectively targeting new markets.
Service Professional
Darden Restaurants, Olive Garden
10.2023 - 04.2025
Displayed excellent time management skills by consistently completing tasks within deadline constraints while maintaining high-quality standards.
Managed high-volume workloads while maintaining a strong focus on client satisfaction.
Supported cross-functional teams in achieving shared objectives related to service excellence and client satisfaction goals.
Demonstrated commitment to professional development by actively participating in trainings, workshops, or seminars relevant to my field.
Developed strong relationships with clients, leading to repeat business and referrals.
Assisted in training new employees, sharing knowledge of best practices and company procedures.
Resolved customer complaints, ensuring an optimal resolution for both the client and company.
Improved overall service quality by identifying areas of improvement and implementing necessary changes.
Streamlined service processes, resulting in improved efficiency and productivity.
Collaborated with team members to deliver exceptional customer experiences.
Proactively addressed potential issues before they escalated, preventing negative impacts on the customer experience.
Increased customer loyalty through personalized attention and genuine care for their needs.
Exceeded performance goals by effectively managing multiple tasks in a fast-paced environment.
Owner/Ceo
Z & Z Jewelry & Stones
07.2017 - 09.2022
Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Established foundational processes for business operations.
Worked with marketing teams to create print and online advertisements to bring in new customers.
Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Discovered areas of improvement by generating quarterly operational and sales reports.
Evaluated suppliers to maintain cost controls and improve operations.
Trained and developed team members to build human capital.
Managed large budgets, collaborating with other departments to eliminate redundancies.
Managed day-to-day business operations.
Prepared bank deposits and handled business sales, returns and transaction reports.
Put together realistic budgets based upon costs and fees for successfully operating business.
Trained and motivated employees to perform daily business functions.