Lilliana Carbuccia
Member Services Data Coordinator
Plantation,FL
Summary
Experienced with handling patient inquiries and providing support in healthcare setting. Utilizes strong communication skills and empathy to resolve issues and ensure patient satisfaction. Knowledge of healthcare protocols and procedures, contributing to efficient and effective service delivery.
Overview
17
17
years of professional experience
1
1
Language
Work History
Member Services Data Coordinator
Community Care Plan
01.2021 - Current
- Communicates with new members of FHK and MMA to offer members their plan's covered benefits and offered services while also ensuring the member's accurate information is on file
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Responsible for inbound calls to CX Department to communicate with providers and members regarding healthcare plan benefits and eligibility
- Closes out CRMs in a timely manner to ensure a first call resolution
- Uses the correct CX opening and closing script for CCP during call and offers reference number at the end of the call
Appointment Scheduler/Electrician Dispatcher
Langer Electric Company
01.2020 - 01.2021
- Interacting with customers to create project schedule requests, notifies customers of project status, start and end dates
- Tracks status and progress of work orders and projects
- Proactively identifies and resolves issues in customer jobs or projects that fall behind schedule
Referral Coordinator/Appointment Scheduler
Dr. Jason Goldman’s Office
01.2019 - 12.2019
- This position requires processing all inbound and out bound referrals and scheduling appointments from community referring providers and primary care providers
- Will coordinate and assure the smooth flow of the referral and authorization process to meet the needs of the patients, establish collaborative relationships with community specialists and insurance companies
SSV-Shift Supervisor
Starbucks Coffee Company
01.2012 - 12.2019
- Assisting store manager in executing store operations of cash handling, opening, and closing store duties, deploys partners and delegates tasks throughout scheduled shift
Licensed Massage Therapist
Physical Therapy Associates at 24-hour Fitness Gym
01.2008 - 12.2014
- Works on Physical Therapy, chiropractic patients and 24-hour fitness gym members applying different massage therapy modalities and treatment plans
- Must keep and writes SOAP note documentation for patient records
Licensed Massage Therapist
Parkside Health & Wellness Center
01.2010 - 12.2013
- Multi-doctor family practice that offered several different wellness specialties
- Worked on chiropractic and acupuncture patients using different modalities
Education
Skin Care Specialist - Licensed Facial Specialist, Microdermabrasion Certification
Margate School of Beauty
Coconut Creek, FL 01.2024 - 12.2014
Massage Therapist - Florida National Board Licensed and Certified
American Institute of Massage
Pompano Beach, FL 01.2006 - 01.2007
Skills
Adaptability and flexibility
Customer service
Data entry
Information collection
Medical terminology
MS office
Problem-solving
Relationship building and management
SharePoint
Task prioritization
Teamwork and collaboration
Time management
Timeline
Skin Care Specialist - Licensed Facial Specialist, Microdermabrasion Certification
Margate School of Beauty
01.2024 - 12.2014
Member Services Data Coordinator
Community Care Plan
01.2021 - Current
Appointment Scheduler/Electrician Dispatcher
Langer Electric Company
01.2020 - 01.2021
Referral Coordinator/Appointment Scheduler
Dr. Jason Goldman’s Office
01.2019 - 12.2019
SSV-Shift Supervisor
Starbucks Coffee Company
01.2012 - 12.2019
Licensed Massage Therapist
Parkside Health & Wellness Center
01.2010 - 12.2013
Licensed Massage Therapist
Physical Therapy Associates at 24-hour Fitness Gym
01.2008 - 12.2014
Massage Therapist - Florida National Board Licensed and Certified
American Institute of Massage
01.2006 - 01.2007
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