Zachariah Stanley
Fox Lake,US
Summary
Persistent and passionate sales and operations leader with 15+ years of experience across retail, business development, and inside/outside sales environments. Adept at turning relationships into revenue by taking a human-first approach to sales — blending loyalty, service, and strategic insight.
Overview
19
19
years of professional experience
Work History
Inside Sales Representative
JFCRX
11.2024 - Current
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Monitored competitor activities closely, adjusting approaches accordingly to maintain a competitive edge in the market.
- Used CRM software to maintain detailed contact logs and account records. Jfcrx being a new company and being the first inside sales representatives I had to research import and cross reference all leads, including pharmacy name address phone, fax email and point of contact with their contact information. Utilizing their old CRM HubSpot, transferring it over into acumatica.
- Participated in industry events and trade shows to network with prospects, gather leads, and increase brand awareness.
- Traveling 15% of my job duties to meet with my colleague in the northeast territory that I had for prospecting and building brand awareness.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
- Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.
- Enhanced customer retention by offering tailored solutions to address unique needs and challenges, resulting in increased loyalty and repeat business.
Business Development Representative I & II
Canon Solutions America
01.2022 - 07.2024
- Manage and grow pharmacy accounts using Salesforce and Salesloft to conduct daily outreach, follow-ups, and lead nurturing within a $500K+ pipeline.
- Convert prospects into partners by listening closely to pain points in medication delivery and reimbursement, then aligning pharmacy service offerings to meet regulatory and clinical needs.
- Example: Helped a long-term care facility struggling with med adherence switch to a multi-dose-packaging solution, increasing efficiency and retention by 35% within three months.
- Support leadership by managing calendar priorities, coordinating schedules (for director assigned to) and ensuring client experience is consistent across touch-points.
- Regularly surpass weekly KPIs through smart time management and meaningful conversations—proving that quality trumps quantity in true B2B conversion.
- Cultivated pharmacy relationships, driving client engagement and enhancing service adoption, resulting in a significant increase in partner satisfaction.
- Implemented targeted outreach strategies using Salesforce, leading to marked improvements in lead conversion and pipeline growth.
- Evaluated client feedback to refine service offerings, enabling tailored solutions that address specific medication delivery challenges.
- Engaged with cross-functional teams to streamline processes, ensuring a cohesive client experience and fostering long-term partnerships.
- Demonstrated strong interpersonal skills by actively listening to clients, building trust, and easing open communication throughout the sales cycle.
- Specialized in B2B solution selling for print and document management by conducting deep-discovery with clients to assess workflow bottlenecks, compliance needs, and operational inefficiencies.
- Example: Identified inefficiencies in a local real estate firm’s leasing document flow; implemented a customized MFP solution that reduced manual processing time by 40%.
- Facilitated end-to-end client onboarding, handling handoffs between sales, service, and tech-support while ensuring expectations achieved and documented.
- Used Salesforce to build, manage, and close a pipeline of over $500K, staying in tune with every account through automated cadences in Salesloft.
General Manager
Starbucks Coffee Company
02.2020 - 01.2022
- Presented complex product offerings in clear terms—building trust with decision makers and resulting in repeat wins and client loyalty.
- Drove B2B solution sales by uncovering client workflow inefficiencies, leading to substantial improvements in operational productivity and client satisfaction.
- Conducted thorough client assessments to name compliance needs, enabling tailored solutions that streamlined processes and enhanced service delivery.
- Facilitated seamless onboarding by coordinating efforts across sales, service, and tech support teams, ensuring a consistent client experience and documented results.
- Leveraged Salesforce to effectively manage a robust pipeline, achieving consistent engagement that strengthened client relationships and drove repeat business.
- Actively built rapport with decision-makers through clear presentations, fostering trust and leading to long-term client partnerships.
- Managed all operations for a $1.5M+ high-volume store, overseeing scheduling, inventory, hiring, training, and budget control while meeting customer satisfaction goals.
- Built one of the region’s most successful teams by fostering a culture of ownership, leading to a 40% reduction in turnover and top 10% customer connection scores.
- Example: Launched a community spotlight program featuring local artists and nonprofits—boosting store traffic and ticket size by 20% during featured weeks.
- Implemented a values-based coaching model that encouraged staff accountability and empowered shift leads, helping the team meet and exceed seasonal sales goals.
- Enhanced operational efficiency by streamlining inventory processes, leading to noticeable gains in stock accuracy and reduced waste.
- Orchestrated team-building initiatives that improved workplace morale, resulting in a significant boost in employee engagement and productivity.
- Implemented a digital training platform for staff, reducing onboarding time by enabling self-paced learning and improving service quality.
- Maintained comprehensive financial records and conducted weekly audits to ensure budget adherence, supporting overall fiscal health of the store.
- Cultivated a supportive environment for staff development, fostering skills that led to enhanced customer service and repeat business.
- Drove the store to become the district’s #1 performer in loyalty sign-ups and credit card-conversions within three months.
- Created a district-wide best practice document based on store success, then hosted leadership-calls to share strategy with peers.
- Example: Streamlined team selling during peak hours by pairing associates based on strengths, leading to a 23% increase in basket size.
- Oversaw talent choice and training, emphasizing relationship-building and value-based service over hard selling.
- Enhanced customer engagement strategies, resulting in a noticeable increase in repeat customers and overall sales performance.
- Fostered a team-oriented environment by implementing regular training sessions, boosting team morale and service quality.
- Analyzed sales data to find trends, enabling targeted promotions that drove substantial improvements in monthly revenue.
- Developed a customer feedback loop, allowing for real-time adjustments to service offerings based on client preferences and needs.
- Provided mentorship to staff, focusing on personal growth and customer relationship skills, which led to improved team performance.
- Elevated store sales by implementing strategic promotional campaigns, leading to substantial improvements in overall revenue.
General Manager
Bath & Body Works
10.2019 - 02.2020
- Presented complex product offerings in clear terms—building trust with decision makers and resulting in repeat wins and client loyalty.
- Drove B2B solution sales by uncovering client workflow inefficiencies, leading to substantial improvements in operational productivity and client satisfaction.
- Conducted thorough client assessments to name compliance needs, enabling tailored solutions that streamlined processes and enhanced service delivery.
- Facilitated seamless onboarding by coordinating efforts across sales, service, and tech support teams, ensuring a consistent client experience and documented results.
- Leveraged Salesforce to effectively manage a robust pipeline, achieving consistent engagement that strengthened client relationships and drove repeat business.
- Actively built rapport with decision-makers through clear presentations, fostering trust and leading to long-term client partnerships.
Store Leadership Roles (GM, Prestige, Associate Manager of People)
Ulta Beauty
09.2013 - 10.2019
- Led a $4M+ store to #1 in district for credit capture and employee satisfaction, with the highest culture survey scores three years in a row.
- Oversaw P&L management, visual merchandising, training, vendor coordination, and service standards across multiple departments.
- Revitalized the prestige beauty business by building strong vendor partnerships with brands like Urban Decay and Clinique, driving a 36% year-over-year sales lift.
- Example: Hosted a cross-brand 'Beauty Night Out' event that led to a 19% spike in prestige loyalty sign-ups and $8K in sales in one evening.
- Trained new District Managers and served as a cultural anchor for new store openings and transitions.
- Drove operational excellence by implementing effective training programs, resulting in improved team performance and enhanced customer service.
- Facilitated team meetings to align on sales goals, fostering a culture of accountability and achieving consistent sales growth across all departments.
- Monitored key performance metrics to find trends, enabling data-driven decisions that enhanced inventory management and reduced stock discrepancies.
- Spearheaded the launch of a new loyalty program, enhancing customer engagement and driving measurable improvements in repeat business.
- Mentored and developed team members, cultivating a supportive environment that encouraged professional growth and high employee morale.
- Streamlined inventory processes to reduce stock discrepancies, achieving noticeable improvements in product availability and customer satisfaction.
Sales Associate
Macy’s
03.2008 - 08.2008
Sales Associate
Kohl’s
10.2007 - 03.2008
Sales Associate
Super Target
10.2006 - 05.2007
Education
College of Lake County
Grayslake, ILHigh School Diploma -
Grant Community High School
05.2008
Skills
- Sales Strategy
- Leadership
- Business Operations
- P&L Management
- Team Building
- Strategic Planning
- Salesforce
- Salesloft
- HubSpot
- Acumatica
- Microsoft Office
- Pipeline Management
- Customer Retention
- Talent Development
- Visual Merchandising
- Negotiation
- Product knowledge
- Cheerful and energetic
- Relationship development
- Adept multi-tasker
- Upselling and cross selling
- Superior organizational skills
- Customer relationship management
- Email and phone etiquette
- Organized and efficient
- Issue resolution
- Driven
- Data entry
- Interpersonal communication
- Relationship building
- Client relationship management
- CRM proficiency
- Order management
- Rapport building
- Customer relationship building
- Cold calling expertise
- Documentation and reporting
- New business development
- Goal setting
- Sales expertise
- Closing techniques
- Relationship building and management
- Analytical problem solver
- Salesforce CRM
- B2B sales
- Key relationship management
- Sales closing
- Analytical thinking
- Prospect Follow-up
- Client retention
- Lead qualification
- Consultative sales approach
- Lead generation
- Tenacious follow-up
- Revenue growth
- Prospect qualification
- Database management
- Opportunity identification
- Expertise in cold calling
- Consultative sales strategies
- Prospect cultivation
- Persuasive negotiator
- Sales cycle management
- Goals and performance
- Pipeline development
- Networking enthusiast
- Territory management
- B2C sales
- Sales pipeline management
- Sales presentations
- Cold calling
- Project coordination
- Expansive personal network
- Revenue forecasting
- Objection handling
- Sales representative of the month award
- Account acquisition
- Compelling presentations
- Warm calling
- Inquiry management
- Social media outreach
- Verbal and written communication
- Project development
- Organized and meticulous
- Brand exposure strategy
- Dependable
- Solution coordination
- Telephone sales
- Promotional selling
- Sales and negotiation
- Clear and articulate phone manner
- Regional sales
- Multitasking Abilities
- Teamwork and collaboration
- Excellent communication
- Active listening
- Problem-solving
- Account servicing
- Multitasking
- Point of sale operation
- Opening and closing procedures
- Cash handling
- Stock management
- Decision-making
Accomplishments
Consistently monthly awards for over achieving monthly goals.
Timeline
Inside Sales Representative
JFCRX
11.2024 - Current
Business Development Representative I & II
Canon Solutions America
01.2022 - 07.2024
General Manager
Starbucks Coffee Company
02.2020 - 01.2022
General Manager
Bath & Body Works
10.2019 - 02.2020
Store Leadership Roles (GM, Prestige, Associate Manager of People)
Ulta Beauty
09.2013 - 10.2019
Sales Associate
Macy’s
03.2008 - 08.2008
Sales Associate
Kohl’s
10.2007 - 03.2008
Sales Associate
Super Target
10.2006 - 05.2007
High School Diploma -
Grant Community High School
College of Lake County
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