Zachariah Tate
Laurel,MT
Summary
Seasoned Lead Budtender with relevant background in cannabis retail and product knowledge. Strong customer service skills, coupled with ability to educate patrons on proper use of products. Demonstrated leadership by effectively managing team members, ensuring compliance with industry regulations, and contributing to increased sales growth.
Overview
2
2
years of professional experience
Work History
Lead Budtender
LIghthouse Organics
Billings, MT
05.2024 - 06.2024
- Ensured compliance with all state regulations regarding the sale of cannabis products.
- Provided recommendations on various strains based on customers' desired effects or medical conditions.
- Collaborated with management team to identify areas of improvement in customer service processes and operations efficiency.
- Prepared accurate documentation related to transactions such as invoices or receipts.
- Developed and maintained relationships with vendors to ensure quality product selection.
- Provided exceptional customer service by responding to inquiries, resolving complaints, and addressing special requests in a timely manner.
- Handled complaints in a professional manner while providing solutions that are beneficial for both the customer and business.
- Assisted customers in selecting the most appropriate strain for their individual needs.
- Assisted with stocking shelves with new merchandise when it arrives at the store.
- Performed opening and closing duties such as counting cash drawers, setting alarms.
- Identified opportunities for cross-selling additional items based on customer preferences or purchase history information provided by POS system.
- Maintained cleanliness of work area throughout shift, including countertops and displays.
- Analyzed customer feedback surveys to identify areas of improvement within the store.
- Adhered to company safety protocols at all times while handling cash, credit cards, and other payment methods from customers.
- Conducted daily sales reports to track progress against goals.
- Researched new products, strains and trends as well as important law changes regarding dispensaries.
- Weighed and prepared products in order to accurately package and label items for sale.
- Verified proper customer identification, medical information and paperwork.
- Greeted customers and promoted various cannabis products.
- Handled large volume of cash with high accuracy and security each day.
- Drove repeat business through local grass roots networking and loyalty program.
- Executed customer-first culture through thoughtful communication and comprehensive product knowledge.
- Created positive and healthy customer interactions to align with company core values.
Lead Budtender
Golden Valley Honey / Uncle Bucks with Casey Stone
Laurel, Monta
10.2022 - 04.2024
- Created an atmosphere conducive to socializing among patrons through conversation and enthusiasm.
- Ensured compliance with all state regulations regarding the sale of cannabis products.
- Provided recommendations on various strains based on customers' desired effects or medical conditions.
- Collaborated with management team to identify areas of improvement in customer service processes and operations efficiency.
- Created promotional materials such as flyers, posters, banners. to advertise sales events or new products.
- Prepared accurate documentation related to transactions such as invoices or receipts.
- Developed and maintained relationships with vendors to ensure quality product selection.
- Provided exceptional customer service by responding to inquiries, resolving complaints, and addressing special requests in a timely manner.
- Handled complaints in a professional manner while providing solutions that are beneficial for both the customer and business.
- Assisted customers in selecting the most appropriate strain for their individual needs.
- Processed returns and exchanges according to established store policy guidelines.
- Trained new budtenders on proper customer service, product knowledge, and store policies and procedures.
- Assisted with stocking shelves with new merchandise when it arrives at the store.
- Performed opening and closing duties such as counting cash drawers, setting alarms.
- Identified opportunities for cross-selling additional items based on customer preferences or purchase history information provided by POS system.
- Maintained cleanliness of work area throughout shift, including countertops and displays.
- Organized monthly staff meetings to discuss performance metrics and customer feedback.
- Analyzed customer feedback surveys to identify areas of improvement within the store.
- Adhered to company safety protocols at all times while handling cash, credit cards, and other payment methods from customers.
- Monitored security cameras for any suspicious activity or theft attempts within the store.
- Conducted daily sales reports to track progress against goals.
- Managed supply restocking, display arrangements and general housekeeping.
- Oversaw sale of merchandise such as flowers, concentrates and edibles.
- Discussed strains, qualities and effects of marijuana for medicinal and recreational needs.
- Researched new products, strains and trends as well as important law changes regarding dispensaries.
- Verified proper customer identification, medical information and paperwork.
- Greeted customers and promoted various cannabis products.
- Handled large volume of cash with high accuracy and security each day.
- Drove repeat business through local grass roots networking and loyalty program.
- Executed customer-first culture through thoughtful communication and comprehensive product knowledge.
- Created positive and healthy customer interactions to align with company core values.
Skills
- Customer service expertise
- POS System Operation
- Motivational Techniques
- Cash handling experience
- Sales proficiency
- Strong Work Ethic
- Staff Training and Development
- Maintaining confidentiality
- Restocking Inventory
- Preparing packages
- Weighing products
- Regulatory Compliance
- Maintaining security
- Changing out tills
- Customer Education
- Loss Prevention
- Inventory Management
- Store Organization
- Exceeding Customer Expectations
- Friendly and Helpful
- Teamwork and Collaboration
- Problem-solving aptitude
- Adaptable and Flexible
- Ability to Lift 40 pounds
Timeline
Lead Budtender
LIghthouse Organics
05.2024 - 06.2024
Lead Budtender
Golden Valley Honey / Uncle Bucks with Casey Stone
10.2022 - 04.2024
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