Zachariah Venzon
Hopewell,IL
Summary
Professional retail specialist with strong focus on customer satisfaction and sales optimization. Adept at engaging with customers, understanding their needs, and providing tailored solutions to enhance their shopping experience. Known for strong team collaboration, adaptability, and achieving sales goals while maintaining high standards. Skilled in inventory management, product knowledge, and effective communication.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Retail Sales Consultant
Prime Communications
03.2024 - 12.2024
- Greet every customer with a positive attitude
- Get to know every customer through open ended questions and understand their needs, wants, and potential concerns
- Guide customers through their options, narrowing down choices and making recommendations to make the decision less overwhelming for the customer
- Use personalized sales expertise to educate customers on everything they may need or potentially want, including ongoing promotions
- Create leads with customers based off the service you provided them and follow up with them to drive potential sales and rapport with the customer
- Help customers with day-to-day issues and always try to assist the customer if possible, try to never turn away a customer
- Ensure quality customer service and support
- Maintain overall cleanliness and appearance of the store and its products
Outside Sales Representative
Global Adjusting, Co.
06.2023 - 03.2024
- Prospect neighborhoods
- Knock door door to find potential clients
- Inspect roofs and gutters for damage
- Build rapport with clients
- Set appointments with clients
- Guide clients through entire roof/gutter replacement process
- Work with insurance and adjusters to ensure smooth process for all clients
- Supervise roofing team and ensure quality of work
- Ensure all materials for every roofing/gutter job is properly ordered and delivered to job site
- Use simple and advanced marketing tactics to generate leads
- Cold call potential clients
Sales Associate
Picket Fence Foundation
01.2023 - 05.2023
- Operated cash register and processed customer transactions efficiently.
- Handled in-person and telephone customer orders with keen attention to detail.
- Utilized systems to create, place, and manage floral orders.
- Ensured the store remained clean and organized for a pleasant atmosphere.
- Excelled at assisting customers with selecting products and responding to questions effectively.
- Oversaw multiple responsibilities, including handling customer inquiries and processing orders.
- Supported other team members with daily operations and special projects as needed.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
Material Handler
VERSA PRESS
10.2021 - 01.2023
- Complete work orders
- Operate electric pallet jacks
- Pull material for work orders
- Ensure quality of material
- Prepare material for shipment
Crew Leader
Club Car Wash
03.2019 - 10.2021
- Assisted in leading crew members daily
- Maintained positive customer experience
- Set weekly and monthly goals and expectations for crew members
- Ensured equipment is up to par
- Train and lead crew members
- Maintained overall store integrity
- Putting focus on driving sales while building rapport and strong relationships with customers
Education
High school diploma -
Midland High School
Varna, IL06.2022
Skills
- Professional Car Detailing
- English
- Three Years of Customer Service Experience
- Door-to-door (1 year)
- Direct Sales Proficiency
- Team Leadership Expertise
- Quality Assurance Expertise
- Cash Register Operation
- Proficient in Negotiation
- Sales (2 years)
- Communication skills (2 years)
- Computer skills (3 years)
- CRM software
- Effective Organizational Skills
- Retail sales
- Microsoft Excel
- Entry-Level Marketing Expertise
- Time management (3 years)
- Basic Mathematical Proficiency
- ERP systems
- Proficient in Microsoft Office
- Cash handling (3 years)
- Warehouse Operations Expertise
- Telecommunications Sales Experience
- Cold Calling
- Sales development
- Cleaning
- Inventory Control Management
- Retail Merchandising Expertise
Certification
- Driver's License (July 2020 - July 2025)
Assessments
- Customer focus & orientation — Proficient (August 2023)
- Responding to customer situations with sensitivity — Full results: Proficient
- Sales skills — Proficient (July 2023)
- Influencing and negotiating with customers — Full results: Proficient
- Retail customer service — Proficient (September 2023)
- Responding to customer situations in a retail setting — Full results: Proficient
- Work style: Reliability — Proficient (February 2024)
- Tendency to be reliable, dependable, and accountable at work — Full results: Proficient
- Teamwork: Interpersonal skills — Proficient (August 2023)
- Responding to challenging team situations at work — Full results: Proficient
- Outside sales — Proficient (October 2023)
- Understanding and responding appropriately in sales scenarios, and performing common sales calculations — Full results: Proficient
- Work style: Reliability — Proficient (September 2022)
- Tendency to be reliable, dependable, and act with integrity at work — Full results: Proficient
- Food service: Customer situations — Proficient (March 2024)
- Identifying and addressing customer needs in a food service setting — Full results: Proficient
- Attention to detail — Proficient (August 2023)
- Identifying differences in materials, following instructions, and detecting details among distracting information — Full results: Proficient
- Cleaner fit — Proficient (September 2023)
- Measures the traits that are important for successful cleaners — Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
Retail Sales Consultant
Prime Communications
03.2024 - 12.2024
Outside Sales Representative
Global Adjusting, Co.
06.2023 - 03.2024
Sales Associate
Picket Fence Foundation
01.2023 - 05.2023
Material Handler
VERSA PRESS
10.2021 - 01.2023
Crew Leader
Club Car Wash
03.2019 - 10.2021
- Driver's License (July 2020 - July 2025)
High school diploma -
Midland High School
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