Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

ZACHARIAH GRIGSBY

Summary

Goal-oriented Store Leader with proven record of success in exceeding sales and customer satisfaction ratings. Manages and empowers employees to deliver exceptional service and handle high-volume workloads. Ambitious in driving revenue growth and brand awareness.

Results-oriented professional with experience in retail management, customer service and inventory control. Demonstrated ability to lead teams, maximize customer satisfaction and increase store profits. Adept at problem-solving and developing successful strategies to exceed goals.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

14
14
years of professional experience

Work History

Store Manager

Serv-U-Success
06.2024 - Current
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Rotated merchandise and displays to feature new products and promotions.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.

Store Leader

Speedway
01.2022 - 06.2024
  • Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.
  • Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members.
  • Analyzed customer levels and planned resources according to needs.
  • Monitored staff performance, customer service and sales goals to meet and exceed targets.
  • Followed inventory management and loss prevention policies to minimize shrink in store.

Training General Manager

Sbarro's Pizza
12.2017 - 01.2022
  • Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Set clear expectations and created positive working environment for employees.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Assisted in development and implementation of new menus to offer variety and options to customers.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Provided informal coaching and support, assisting and supporting store associates in sales and customer service.

Store Owner

The Smoke Shop
01.2011 - 06.2017
  • Trained and motivated employees to perform daily business functions.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
  • Consulted with customers to assess needs and propose optimal solutions.

Education

BBA - Business

Ohio State University
Columbus, OH
01-2013

High School Diploma -

Virtual Community School of Ohio
Columbus, OH
06.2009

Skills

  • Employee engagement
  • Team management
  • Store operations
  • Promotions planning
  • Customer loyalty and retention

Additional Information

Managed day-to-day business operations. Applied performance data to evaluate and improve operations, target current business conditions and forecast needs. Consulted with customers to assess needs and propose optimal solutions. Discovered areas of improvement by generating quarterly operational and sales reports. Enhanced operational efficiency and productivity by managing budgets, accounts and costs. Maintained up-to-date administrative records to monitor operational conditions. Monitored market conditions to set accurate product pricing and take advantage of emerging trends. Devised processes to boost long-term business success and increase profit levels. Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.

Timeline

Store Manager

Serv-U-Success
06.2024 - Current

Store Leader

Speedway
01.2022 - 06.2024

Training General Manager

Sbarro's Pizza
12.2017 - 01.2022

Store Owner

The Smoke Shop
01.2011 - 06.2017

High School Diploma -

Virtual Community School of Ohio

BBA - Business

Ohio State University
ZACHARIAH GRIGSBY