Zach Armstrong
Aiken,SC
Summary
Performance-oriented Sales Leader offering exceptional record of achievement over 17+ year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
18
18
years of professional experience
Work History
Owner/Operator
The Home Loan Plug LLC
2022.08 - Current
- Provide client acquisition for loan officers and real estate agents.
- Function as a Business Development/Relationship manager for loan officers' B2B relationships.
- Perform lead-generation by driving interested targeted traffic to sales funnel landing pages.
- Qualify, organize & prioritize prospects.
- Coach loan officers to leverage pre-approved buyer referrals to build stronger referral relationships with real estate agents for compounded sales growth.
- Cycle unqualified prospects into qualified prospects with personalized credit restoration guidance and homebuyer coaching and strategy.
Sales Manager
Family First Funding LLC
2022.07 - 2022.08
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Regional Manager
NEXA Mortgage LLC "The Home Loan Plug Team"
2020.07 - 2022.07
- Supervised staff of over 10+ employees to optimize brand expansion initiatives and productivity.
- Established and maintained operational standards for 2 physical branch locations.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Managed P&L to decrease discrepancies and retain timely and under-budget project completion.
- Awarded Aiken's Choice 2022 for "Best Mortgage Company" for "The Home Loan Plug Team" under my leadership.
- Personally awarded "Fastest Growing Loan Officer" by United Wholesale Mortgage for 2021.
- Personally ranked in the Top 50 at NEXA in “units closed” out of 1700+ Loan Officers nationwide in 2021
- Individually produced $20 million in sales volume, 70 units closed as a producing manager, on top of team production.
ECommerce Store Manager
Dream, Believe & Achieve LLC
2020.04 - 2021.11
- Managed inventory control, cash control, and store procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Senior Loan Originator/Branch Manager
Southeast Mortgage Of Georgia, Inc
2020.01 - 2020.07
- Created new revenue streams and recruited talented staff for branch offices.
- Maintained friendly and professional customer interactions.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
Mortgage Loan Originator
Savannah River Plant Federal Credit Union (SRPFCU)
2012.07 - 2020.01
- Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
- Explained different types of loans pertaining to client situations.
- Resolved discrepancies between borrowers, lenders and financial institutions with detail orientation and efficiency.
- Collaborated with sales agents, financial planners and accountants to attract clients and enhance beneficial partnerships.
- 2019 Gold Award with Mortgage Bankers Association of Georgia (MBAG), 18+ million sales volume and 141 units closed.
- 2018 Gold Award with MBAG, 16+ million sales volume with 114 units closed.
- From 2015-2017 served as a portfolio loan officer and loan originator assistant to another mortgage loan originator and managed up to 40+ active units monthly between both pipelines.
- Completed "Leadership SRP" program for future company leaders, job-shadowed the President of SRPFCU and later collaborated with the President on negotiating portfolio loan approvals.
- Served as a teller and lead/head teller from 2012-2015 before being promoted to the mortgage department, stood out as a top salesman and team leader for fundraisers, was also recognized by management for having the best branch cash inventory management company-wide.
Sound Engineering Technician
Zach Armstrong DBA
2007.06 - 2020.01
- Set up, tested, maintained and operated audio recording equipment and performed troubleshooting and audio system breakdown for live events and studio recordings.
- Enhanced sound quality and added various sound effects to recordings.
- Mixed and mastered vocal arrangements and music compositions, and optimized songs, and albums.
- Collaborated with producers and performers to determine and achieve desired sound for productions.
- Collaborated with clients to determine project scopes and set milestones.
- Artist management, event promotion, event booking, handled client appointment scheduling.
Assistant Manager
Rite Aid
2012.01 - 2013.01
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed strategy to increase sales and drive profits, successfully
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Nominated for Associate of the Quarter at store level to compete at district level.
- Personal customer service efforts showed a measurable increase in the customer service score for the store, formally recognized by district manager for outstanding customer service via customer compliments, received three Customer Service Star awards during time with company.
Customer Service Leader
Food Lion
2006.01 - 2012.01
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Monitored shift and break times for 3-5 associates at a time during shift, delegated team duties.
- Greeted customers and listened closely to problems described to determine solutions.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Reviewed associate performance to identify training needs.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Cross-trained and provided backup support for organizational leadership.
- Hired initially as a bagger, became a cashier after one year, became front-end sales assistant approximately one year later, cross-trained as a grocery stocker to help unload truck shipments.
Backstage Assistant
USCA Etherredge Center
2007.10 - 2008.04
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Assisted crews with set building and pointed out problems that could be potential safety issues.
- Maintained schedules, managed deadlines, and interfaced with teammates to support production activities.
- Operated various sound and lighting equipment.
- Provided customer service/support to on-stage performers, who bring spectator traffic, which generates revenue for the theatre.
Education
Bachelor of Science - Business Management
University of South Carolina Aiken (USCA)
Aiken, SCCommercial Driver's License (CDL) - Class A - Truck Driver Training
Piedmont Technical College
Greenwood, SC07.2023
Skills
- Staff Management
- Client Service
- B2B Sales Development/Business Development
- Relationship Management (B2B & B2C)
- Coaching and Mentoring
- Sales Leadership
- Contract Negotiation Expertise
- Results Orientation
- Business Planning
- Financial Management
- Project Management
- Profit and Loss Analysis
Timeline
Owner/Operator
The Home Loan Plug LLC
2022.08 - Current
Sales Manager
Family First Funding LLC
2022.07 - 2022.08
Regional Manager
NEXA Mortgage LLC "The Home Loan Plug Team"
2020.07 - 2022.07
ECommerce Store Manager
Dream, Believe & Achieve LLC
2020.04 - 2021.11
Senior Loan Originator/Branch Manager
Southeast Mortgage Of Georgia, Inc
2020.01 - 2020.07
Mortgage Loan Originator
Savannah River Plant Federal Credit Union (SRPFCU)
2012.07 - 2020.01
Assistant Manager
Rite Aid
2012.01 - 2013.01
Backstage Assistant
USCA Etherredge Center
2007.10 - 2008.04
Sound Engineering Technician
Zach Armstrong DBA
2007.06 - 2020.01
Customer Service Leader
Food Lion
2006.01 - 2012.01
Bachelor of Science - Business Management
University of South Carolina Aiken (USCA)
Commercial Driver's License (CDL) - Class A - Truck Driver Training
Piedmont Technical College
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