Zachary Abraham
Houston,Texas
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
4
4
years of professional experience
Work History
Remote Technical Support Representative
Verizon Wireless
Houston, TX
09.2022 - Current
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Translated complex technical issues into digestible language for non-technical users.
Public Adjuster
Morgan Elite Specialist Services
Richmond, TX
05.2021 - 11.2022
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Answered customer questions regarding deductibles.
Dell Technician
CSAT Solutions
Houston, TX
01.2019 - 01.2020
- Executed diagnostics, troubleshooting and evaluations on Windows and Chrome laptops.
- Organized work to meet demanding production goals.
- Set up and performed test activities.
- Read manuals and manufacturer instructions to install and troubleshoot devices.
Warehouse Associate
Server Monkey
Houston, TX
09.2017 - 01.2018
- Worked safely around moving machinery.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
Sales Associate
City Gear
Pearland, TX
05.2017 - 07.2017
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Intern
Oil & Gas Digital Ventures
Houston, TX
01.2017 - 05.2017
- Sorted and organized files, spreadsheets and reports.
- Analyzed problems, identified solutions and made decisions.
- Interacted with customers by phone, email or in-person to provide information.
- Completed research, compiled data, updated spreadsheets and produced timely reports.
Education
Computer Science
Houston Community College
Houston, TXFinance
University of Oklahoma
Norman, OKHigh School Diploma -
Episcopal High School
Bellaire, TX05.2014
Skills
- Customer Service Expertise
- Desktop Support
- User Experience
- Hardware Upgrades
- Component Replacements
- Apple IOS
- Configuring Devices
- Software Diagnosis
Timeline
Remote Technical Support Representative
Verizon Wireless
09.2022 - Current
Public Adjuster
Morgan Elite Specialist Services
05.2021 - 11.2022
Dell Technician
CSAT Solutions
01.2019 - 01.2020
Warehouse Associate
Server Monkey
09.2017 - 01.2018
Sales Associate
City Gear
05.2017 - 07.2017
Intern
Oil & Gas Digital Ventures
01.2017 - 05.2017
Computer Science
Houston Community College
Finance
University of Oklahoma
High School Diploma -
Episcopal High School