Zachary Acosta
La Quinta
Summary
Extensive experience in customer service and food and beverage sectors, developed through a family background in hospitality leadership. Proven track record of exceeding expectations for both employers and customers by delivering exceptional service. Strong knowledge of various roles within the industry, enabling effective collaboration and support across teams.
Overview
10
10
years of professional experience
Work History
Catering Sous Chef
Awesome Events Catering
03.2021 - Current
- Supervised kitchen staff to ensure consistent food quality and presentation.
- Developed seasonal menus that enhanced customer satisfaction and dining experience.
- Implemented kitchen safety protocols to maintain a safe working environment.
- Trained new team members on culinary techniques and kitchen operations.
- Collaborated with front-of-house staff to coordinate timely service during events.
Lead Server
Wally’s Desert Turtle
11.2021 - 04.2024
- Supervised daily restaurant operations, ensuring high-quality service and customer satisfaction.
- Trained and mentored junior servers, enhancing team performance and efficiency.
- Cultivated warm relationships with regular customers.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
Server
The Butler Did It
11.2020 - 01.2021
- Peel, wash, trim, and cook vegetables and meats, and bake breads and pastries.
- Prepare meals in private homes according to employers' recipes or tastes, handling all meals for the family and possibly for other household staff.
- Plan and prepare food for parties, holiday meals, luncheons, special functions, and other social events.
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
- Clean tables or counters after patrons have finished dining.
Server
Westwood Catering
09.2018 - 02.2020
- Monitor food distribution, ensuring that meals are delivered to the correct recipients and that guidelines, such as those for special diets, are followed.
- Examine trays to ensure that they contain required items.
- Place food servings on plates or trays according to orders or instructions.
- Clean or sterilize dishes, kitchen utensils, equipment, or facilities.
- Take food orders and relay orders to kitchens or serving counters so they can be filled.
- Stock service stations with items such as ice, napkins, or straws.
Busser
The Maddison Club
01.2016 - 04.2018
- Set tables with clean linens, condiments, or other supplies.
- Scrape and stack dirty dishes and carry dishes and other tableware to kitchens for cleaning.
- Perform serving, cleaning, or stocking duties in establishments, such as cafeterias or dining rooms, to facilitate customer service.
- Slice and pit fruit used to garnish drinks.
Education
High School Diploma - undefined
LA quinta high school
la quinta, CA06.2016
Skills
- Hospitality industry
- Food and beverage knowledge
- Customer service
- Teamwork
- Exceeding expectations
- Team leadership
- Detail-oriented
Timeline
Lead Server
Wally’s Desert Turtle
11.2021 - 04.2024
Catering Sous Chef
Awesome Events Catering
03.2021 - Current
Server
The Butler Did It
11.2020 - 01.2021
Server
Westwood Catering
09.2018 - 02.2020
Busser
The Maddison Club
01.2016 - 04.2018
High School Diploma - undefined
LA quinta high school
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