Zachary Aiello
Rockford,IL
Summary
Detail-oriented professional in underwriting services with strong analytical and organizational skills for risk assessment and policy management. Specializes in data analysis, customer service, and problem-solving to enhance efficiency and client satisfaction. Committed to teamwork and achieving team objectives in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Underwriting Service Assistant
State Farm
Bloomington, IL
03.2023 - Current
- Analyzed insurance applications for compliance with company guidelines, facilitating efficient processing and risk management.
- Supported underwriters in evaluating risk factors to optimize coverage options.
- Maintained accurate records in underwriting systems to facilitate efficient workflows.
- Coordinated efforts with team members to optimize communication processes between departments.
- Reviewed policy documents for accuracy, identifying discrepancies for resolution.
- Assisted in the development of training materials to boost team performance and enhance knowledge of underwriting practices.
- Managed a high volume of data entry tasks, maintaining exceptional attention to detail and accuracy within tight deadlines.
- Organized workload efficiently using time management skills to meet or exceed productivity targets consistently.
Battery Dept. Team Member
Rivian Automotive
Normal, Illinois
11.2021 - 03.2023
- Utilized problem-solving skills and critical thinking to optimize daily operations on battery assembly line.
- Assisted in training new team members on equipment operation and safety protocols.
- Engaged with cross-functional teams to identify and address production obstacles, ensuring smooth operations.
- Ensured work areas remained clean, organized, and safe to support team productivity and safety standards.
- Established effective communication channels with colleagues and supervisors to promote teamwork and collaboration.
- Worked different stations to provide optimal coverage and meet production goals.
- Analyzed battery pack inspections to detect and resolve irregularities, maintaining compliance with established quality benchmarks.
- Analyzed operational data of battery packs to ensure compliance with top-tier standards.
- Conducted daily inspections of work area, ensuring all elements are orderly and adhere to quality standards.
- Delivered progress reports on daily goals to management, ensuring alignment with production targets.
- Coordinated efforts with team members to consistently achieve high safety standards and implement effective quality control measures.
Sales Associate - Outside Lawn and Garden
Lowe's
Bloomington, Illinois
06.2021 - 10.2021
- Supported customer satisfaction by providing comprehensive assistance with product selection, demonstrations, and loading of purchased merchandise.
- Engaged with customers to enhance satisfaction through promotion of loyalty and replacement plans.
- Resolved customer issues face-to-face and over the phone, ensuring quick and effective solutions
- Interacted with customers positively and conveyed appreciation for their continued support.
Sales Associate
Express Factory Outlet
Bloomington, Illinois
02.2021 - 06.2021
- Provided an exceptional customer experience by offering assistance
- Maintained organized product displays and facilitated smooth checkouts to enhance customer satisfaction
- Informed customers about the rewards program/Express credit card
- Educated customers on benefits of rewards program and Express credit card
Sales Associate
Pier 1 Imports
Springfield, Illinois
03.2016 - 09.2020
- Received and unloaded vendor shipments including customer orders
- Maintained stockroom operations by sorting merchandise, cleaning work area, and organizing furniture for sales floor display
- Assisted with tagging and staging merchandise, enhancing product visibility in designated sales areas
- Sorted customer orders for efficient pickup for pickup and helped with loading customer orders into vehicles
Staff / Catering Service assistance
Robert's Seafood Market
Springfield, Illinois
07.2014 - 02.2020
- Managed store stock and merchandise to ensure availability for customers
- Provided customer support to enhance shopping experience
- Coordinated catering events by preparing meal stations, prepping food, and cleaning stations post-event
Client Service Intern
103.3 WZND Fuzed Radio
Normal, Illinois
08.2018 - 12.2018
- Orchestrated negotiations of contracts among local businesses in the Bloomington-Normal area to enhance collaboration.
- Conducted client outreach through cold calling and in-person visits, strengthening partnerships with local businesses and increasing station visibility
- Prepped, planned, and created sales packages that would lead to meetings with current or prospective clients
- Facilitated partnerships with businesses to secure donations for WZND's 'Turkey Bowl,' supporting ISU's Child Care Center.
- Coordinated with team members to create visually engaging marketing materials aimed at boosting on-air promotion visibility.
Editor-in-Chief
The Lamp Newspaper
Springfield, Illinois
05.2017 - 05.2018
- Directed a team of 18 staff members, including reporters, photographers, and page editors, to achieve editorial goals.
- Scheduled and conducted staff meetings to promote clarity on editorial strategies and updates on ongoing projects.
- Drove readership growth through implementation of award-winning website design.
- Designed and executed targeted ad campaigns to enhance visibility for local sponsors on digital platforms.
- Acquired funding for new website development to enhance content publication and broaden social media outreach.
- Secured funding to establish a comprehensive website designed for daily content dissemination and enhanced social media connectivity.
- Secured an additional budget of $1,850 for the upcoming year to support new initiatives.
- Demonstrated exceptional journalistic skills by earning 13 awards at the Illinois Community College Journalism Association Conference in 2018.
- Generated increased advertising revenue by securing local business sponsorships for website and social media platforms.
Education
Bachelor of Arts - Liberal Studies
University of Illinois Springfield
Springfield, Illinois12-2027
Associate of Arts - Communication
Lincoln Land Community College
Springfield, Illinois07-2024
No Degree - Mass Media
Illinois State University
Normal, IllinoisSkills
- Data analysis
- Project Management
- Workflow Optimization
- Analytical Thinking
- Organization
- Time management
- Interpersonal Communication
- Written Communication
- Customer Service
- Empathy
- Client Relations
Awards
Awards for Excellence in Illinois Community College Journalism Association Conference, First-place award for Story of the Year, Second-place award for Single News Story of the Year, Second-place award for Reporter of the Year, a prize given for the community college journalist who produces the best portfolio of work, During my time as Editor-in-Chief of The Lamp, we won first-place for Best Website, first and third-place for Front Page Design, and third-place for General Excellence
Timeline
Underwriting Service Assistant
State Farm
03.2023 - Current
Battery Dept. Team Member
Rivian Automotive
11.2021 - 03.2023
Sales Associate - Outside Lawn and Garden
Lowe's
06.2021 - 10.2021
Sales Associate
Express Factory Outlet
02.2021 - 06.2021
Client Service Intern
103.3 WZND Fuzed Radio
08.2018 - 12.2018
Editor-in-Chief
The Lamp Newspaper
05.2017 - 05.2018
Sales Associate
Pier 1 Imports
03.2016 - 09.2020
Staff / Catering Service assistance
Robert's Seafood Market
07.2014 - 02.2020
Bachelor of Arts - Liberal Studies
University of Illinois Springfield
Associate of Arts - Communication
Lincoln Land Community College
No Degree - Mass Media
Illinois State University