Zachary Alanis
Harlingen,Tx
Summary
Hello, hiring professional! My name is Zachary Alanis. I am a hard working, motivated, outgoing, and enthusiastic 26 year old, currently attending TSTC in Harlingen, studying to one day procure my A&P (Airframe and Powerplant) licensure to work on any and everything in the aviation/aircraft industry! My professional background consists of working in the customer service/sales industry, with the last 2.5 years being the most exciting, working closely with automobiles, helping customers service and repair their cars, trucks, vans, and suv's! I am currently looking for a full to part-time job that I can devote myself to 100% during my time outside of the classroom. I hope you find me a good fit for your institution, and that we can discuss potentially finding me a role in your establishments team!
Overview
6
6
years of professional experience
Work History
Assistant Service Manager (Quick Lube and Repair)
Boggus Tipton CDJR
04.2023 - 08.2024
- Met with customers to discuss service needs and develop effective and practical solutions.
- Met with customers to discuss service needs and offer available solutions.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
- Followed up with customers during and after installations to verify satisfaction.
- Served as a knowledgeable point-of-contact for customers seeking information about vehicle maintenance requirements or troubleshooting advice.
Service and BDC Manager
Bert Ogden Toyota
05.2022 - 04.2023
- Procure new business opportunities for the sales department by way of cold calling leads and call-in inquiries
- Manage a sales team of up to 7 individuals, distributing leads and managing transactions for those sales team staff members
- Assist a multitude of customers in receiving desired and recommended service/recall repairs on their respective vehicle
- Recommend additional needed services to generate dealership revenue and customer satisfaction with evidence of customer satisfaction provided through pay-determining customer surveys
- Act as a liaison between customer and service technicians/lube technicians, voicing status of repair/service on vehicle and technician-recommended services/repairs
- Ensure routine maintenance, estimates, quotes, and repairs were conducted in organized, safe, timely and precise manner through team monitoring and management
- Manage and control repair/service pricing in simple and complex estimates/quotes within dealership and for 3rd party shops/entities, as well as calculate exact amounts of quarterly service and labor totals, losses, etc.
Realtor/Real Estate Agent
TheMBTeam
05.2021 - 05.2022
- Assist and represent families and individuals in real estate transactions on a commercial and residential level
- Remain well versed in constantly changing real estate legality
- Be communicative, informative, educating and detailed to clients of the real estate transaction process and its laws
- Understand various real estate contracts and documentation
- Communicate with various individuals from different teams, title companies, as well as my own team about updates in every transaction
- Time block for new business, follow ups, marketing, and showings/contract write-ups.
Customer Service Representative
Sam's Club
11.2018 - 03.2020
- Aid club members in the purchase, exchange, or return of their merchandise
- Communicate with team members, supervisors, and managers in regards to availability of products, aiding club members in effective ways, negotiating special circumstances
- Meet and exceed credit card application submission quotas, as well as aid customers and club members in any issues that may arrive with their credit file
- Keep order and file of tax records for international members, order special products on behalf of customer/member
- Navigate the club/store and aid in the movement of pallets of products, processing claims, and maintaining store appearance/product order.
Education
Real Estate Education -
University of Texas at Rio Grande Valley
01.2020
High School Diploma -
Los Fresnos High School
01.2016
Skills
- Microsoft Word
- Time Management/scheduling
- Communication
- Customer Service
- Team Management
- Microsoft Excel
- English
- Spanish
- Language Organization of area, tools/utensils/stationary Attention to detail and dedication/attention to specific processes and rules
- Able to improvise on the spot and utilize available tools/material to get a task done
- Exceptional communication skills, especially towards clients and team-members/supervisors and management
- A quick learner capable of learning new processes, steps, and policies on any level
Timeline
Assistant Service Manager (Quick Lube and Repair)
Boggus Tipton CDJR
04.2023 - 08.2024
Service and BDC Manager
Bert Ogden Toyota
05.2022 - 04.2023
Realtor/Real Estate Agent
TheMBTeam
05.2021 - 05.2022
Customer Service Representative
Sam's Club
11.2018 - 03.2020
Real Estate Education -
University of Texas at Rio Grande Valley
High School Diploma -
Los Fresnos High School
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