Zachary A. Leonard
Farragut,TN
Summary
Fulfillment Supervisor with success maintaining shipping and receiving department and safeguarding warehouse operations and contents by establishing and monitoring security procedures and protocols. Adept at conducting inventorying duties, maintaining warehouse and handling all distribution operations by initiating, coordinating and enforcing personnel policies and procedures.
Hardworking team player offering three years of hands-on experience in order fulfillment services and 5 years of warehouse organization. Acting in a supervisory role for over a decade. Tech-savvy and articulate with proficiency in Microsoft systems old & new. In-depth knowledge of shipping and packaging equipment as well as various powered equipment. Successful supervising and leading team of 5-16 associates.
Overview
17
17
years of professional experience
Work History
Front End Fulfillment Supervisor
Lowes Home Improvment
08.2022 - 08.2024
- Inspected physical condition of warehouse and equipment and implemented any repairs, improvements, or replacements as necessary.
- Cross-trained new associates on picking and filling orders for warehouse products.
- Maintained compliance with company safety policies and called violations to attention of management.
- Reviewed daily queue report to confirm all orders were processed within shipping system as scheduled.
- Trained new team members on proper and safe use of tools and equipment, including powered equipment.
- Salary: $23 /hr.
Head Cashier
Lowes Home Improvment
02.2022 - 08.2022
- Resolved escalated customer disputes with special actions such as discounts.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Assisted customers by answering questions and fulfilling requests.
- Helped customers complete purchases, locate items, and join reward programs.
- Processed both cash and card purchases and returns.
- Educated employees on register use, merchandising, and customer service.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Led cashiers and associates in providing thoughtful customer service.
- Salary: $18 /hr
Hardware & Tools Associate
Lowes Home Improvment
07.2021 - 02.2022
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Monitored customers for signs of security concerns and escalated issues to management.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Salary: $15.50 /hr.
Lumber Associate
Lowes Home Improvment
06.2020 - 07.2021
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Performed cash, card, and check transactions to complete customer purchases.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Monitored customers for signs of security concerns and escalated issues to management.
- Stocked merchandise, clearly labeling items, and arranging according sales.
- Used in-store system to locate inventory and place special orders for customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Trained in multiple forms of powered equipment including Forklift, Reach truck, Order Picker forklift, and various ballymore systems used by Lowes.
- Salary: $13.75 /hr.
Coordination of Benefits Lead
Parallon
03.2015 - 01.2020
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Cultivated interpersonal skills by building positive relationships with others.
- Applied effective time management techniques to meet tight deadlines.
- Gained strong leadership skills by managing projects from start to finish.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Passionate about learning and committed to continual improvement.
- Salary: $20.15 /hr.
Shift Supervisor
PAPA MURPHY'S
08.2011 - 05.2015
- Opening Shift: Back of House- Food prep (dough, produce, inventory and ordering of produce through Sygma, Pepsi, and Valley Produce)
- Front of House- Line set up, register count and set up, input previous day's sales and deposit into computer (Excell & E-mail to owner)
- Stock drinks, prepare dessert pizzas, salads, etc..
- Closing Shift: Clean front of house, count down registers, clean BOH dishes and equipment, do uniform laundry, Prepare materials for opening shift, and lock up
- Other Managerial Duties: Train new employees, Supervise team members
- Salary: $10.50 /hr
- SUPERVISOR: Cheryl Meyers, Store Manager, (865) 909-9920
Team Member
PAPA MURPHY'S
05.2011 - 08.2011
- Primarily worked the opening shift- Prep work: setting up FOH and preparing dough and produce for the day
- Unpackaged meats for the day's use
- Took inventory of in-house stock and reported to manager as well as put away deliveries
- Prepared pizzas as ordered
- Worked Register while providing excellent customer service
- Salary: $7.25/ hr
- SUPERVISOR: Todd Kennedy, DM & Store Manager: (615) 859-1711
Lawn Technician
TRIM LAWN
05.2007 - 08.2011
- Mowed lawns
- Trimmed hedges, sidewalks, etc..
- Installed irrigation & sprinkler systems
- Bi-annual mulching
- Repair and maintenance of equipment
- Salary: $10.00/ hr
- SUPERVISOR: Richard Brown, Owner, (615) 822-0310
Education
Bachelor of Science - Plant & Soil
Middle Tennessee State University
Murfreesboro, TN05-2014
Skills
- Order status updating & execution
- Warehouse operations, shipping, & receiving
- Staff scheduling
- Merchandise management
- Forklift & power equipment operation
- Supervision and leadership
- Teamwork and collaboration
- Performance monitoring & reviewing
- MS Dos & MS Office
- Written communication via work programs
- Customer de-escalation & retention via in-person & phone services
Timeline
Front End Fulfillment Supervisor
Lowes Home Improvment
08.2022 - 08.2024
Head Cashier
Lowes Home Improvment
02.2022 - 08.2022
Hardware & Tools Associate
Lowes Home Improvment
07.2021 - 02.2022
Lumber Associate
Lowes Home Improvment
06.2020 - 07.2021
Coordination of Benefits Lead
Parallon
03.2015 - 01.2020
Shift Supervisor
PAPA MURPHY'S
08.2011 - 05.2015
Team Member
PAPA MURPHY'S
05.2011 - 08.2011
Lawn Technician
TRIM LAWN
05.2007 - 08.2011
Bachelor of Science - Plant & Soil
Middle Tennessee State University
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