Dedicated customer service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
Revenue Operations Overnight Manager
Parking Management Company
09.2023 - Current
Conduct comprehensive financial audits for accuracy and compliance purposes, identifying areas for improvement.
Increase revenue by streamlining billing processes and implementing effective collection strategies.
Improve financial reporting by conducting thorough account reconciliations and resolving discrepancies.
Reviewed financial materials and procedures to spot errors, inefficiencies or instances of misuse.
Communicate audit progress and findings by providing information in status meetings and highlighting unresolved issues.
Developed customized audit programs tailored to specific client needs for more effective auditing procedures.
Facilitated strong working relationships with clients, fostering trust and collaboration throughout the audit process.
Provided outstanding customer service skills for both internal and external customers.
Valet Attendant
Towne Park
07.2022 - 09.2023
Established positive guest relationships through consistent delivery of excellent customer service.
Assisted in the training of new team members, ensuring consistent service quality across all attendants.
Welcomed arriving guests and explained car retrieval procedures.
Reduced wait times for guests with effective communication and coordination among valet team members.
Delivered guest vehicles smoothly and met diverse needs of valet customers.
Followed all company policies and procedures regarding vehicle handling and key storage for maximum security measures.
Parked and retrieved cars carefully to prevent damage and avoid delays.
Collaborated with hotel front desk staff to ensure seamless arrival and departure experiences for guests.
Demonstrated strong multitasking abilities while navigating busy work environments under pressure situations.
Assisted with event parking coordination during large functions or gatherings at the venue location.
Handled cash transactions accurately, balancing daily revenue at the end of each shift.
Maneuvered vehicles into designated areas to maximize parking capacity.
Entered guest vehicle information and location in computerized valet parking system.
Answered guest's questions about property amenities and services.
Delivered above and beyond service to VIP guests at property.
Loss Prevention Specialist
Kohl's Distribution Center
10.2020 - 12.2021
Performed regular audits of inventory levels, identifying discrepancies and taking corrective action where necessary.
Conducted thorough investigations of suspected internal and external theft cases, leading to increased resolution rates.
Developed targeted strategies for high-risk merchandise areas, minimizing losses due to theft or damage during transport or display.
Assisted in the apprehension and prosecution of shoplifters, deterring future incidents.
Safeguarded company assets by enforcing loss prevention measures during shipping activities.
Material Handler
Kohl's Disitrubution Center
11.2015 - 12.2021
Transported inventory items to appropriate locations.
Packed items into appropriate containers for shipment.
Used hand-held scanners and physical logs to accurately track item movements.
Increased productivity, utilizing forklifts and other material handling equipment effectively.
Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
Verified quantity and description of materials received by checking merchandise against packing list.
Managed warehouse operations and verified proper shipment procedures.
Facilitated smooth operations, coordinating with various departments to fulfill material requests promptly.