Summary
Overview
Work History
Skills
Timeline
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Zachary Alford

San Antonio,TX

Summary

Dedicated customer service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

9
9
years of professional experience

Work History

Revenue Operations Overnight Manager

Parking Management Company
09.2023 - Current
  • Conduct comprehensive financial audits for accuracy and compliance purposes, identifying areas for improvement.
  • Increase revenue by streamlining billing processes and implementing effective collection strategies.
  • Improve financial reporting by conducting thorough account reconciliations and resolving discrepancies.
  • Reviewed financial materials and procedures to spot errors, inefficiencies or instances of misuse.
  • Communicate audit progress and findings by providing information in status meetings and highlighting unresolved issues.
  • Developed customized audit programs tailored to specific client needs for more effective auditing procedures.
  • Facilitated strong working relationships with clients, fostering trust and collaboration throughout the audit process.
  • Provided outstanding customer service skills for both internal and external customers.

Valet Attendant

Towne Park
07.2022 - 09.2023
  • Established positive guest relationships through consistent delivery of excellent customer service.
  • Assisted in the training of new team members, ensuring consistent service quality across all attendants.
  • Welcomed arriving guests and explained car retrieval procedures.
  • Reduced wait times for guests with effective communication and coordination among valet team members.
  • Delivered guest vehicles smoothly and met diverse needs of valet customers.
  • Followed all company policies and procedures regarding vehicle handling and key storage for maximum security measures.
  • Parked and retrieved cars carefully to prevent damage and avoid delays.
  • Collaborated with hotel front desk staff to ensure seamless arrival and departure experiences for guests.
  • Demonstrated strong multitasking abilities while navigating busy work environments under pressure situations.
  • Assisted with event parking coordination during large functions or gatherings at the venue location.
  • Handled cash transactions accurately, balancing daily revenue at the end of each shift.
  • Maneuvered vehicles into designated areas to maximize parking capacity.
  • Entered guest vehicle information and location in computerized valet parking system.
  • Answered guest's questions about property amenities and services.
  • Delivered above and beyond service to VIP guests at property.

Loss Prevention Specialist

Kohl's Distribution Center
10.2020 - 12.2021
  • Performed regular audits of inventory levels, identifying discrepancies and taking corrective action where necessary.
  • Conducted thorough investigations of suspected internal and external theft cases, leading to increased resolution rates.
  • Developed targeted strategies for high-risk merchandise areas, minimizing losses due to theft or damage during transport or display.
  • Assisted in the apprehension and prosecution of shoplifters, deterring future incidents.
  • Safeguarded company assets by enforcing loss prevention measures during shipping activities.

Material Handler

Kohl's Disitrubution Center
11.2015 - 12.2021
  • Transported inventory items to appropriate locations.
  • Packed items into appropriate containers for shipment.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Increased productivity, utilizing forklifts and other material handling equipment effectively.
  • Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Managed warehouse operations and verified proper shipment procedures.
  • Facilitated smooth operations, coordinating with various departments to fulfill material requests promptly.

Skills

  • Motivational Skills
  • Employee Relations
  • Policy Enforcement
  • Customer Service
  • People Management
  • Guest Assistance
  • Conflict Resolution
  • Managing Operations and Efficiency
  • Training and Development
  • Documentation And Reporting

Timeline

Revenue Operations Overnight Manager

Parking Management Company
09.2023 - Current

Valet Attendant

Towne Park
07.2022 - 09.2023

Loss Prevention Specialist

Kohl's Distribution Center
10.2020 - 12.2021

Material Handler

Kohl's Disitrubution Center
11.2015 - 12.2021

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Zachary Alford