Overview
Work History
Education
Skills
Skills And Affiliations
Timeline
Hi, I’m

Zachary Ambrose

Program Manager
Seattle,WA

Overview

17
years of professional experience

Work History

Sound Transit
Seattle, Washington

Integration Program Manager, Passenger Experience
03.2022 - Current

Job overview

  • Serves as design review lead for Passenger Experience division for capital projects and programs
  • Coordinate and administers Passenger Persona Program across agency departments, projects and disciplines, including implementation of the Station Experience Design Guidelines
  • Assist with cross-discipline collaboration efforts to embed Passenger Experience, vales, goals and metrics into existing and future agency procedures
  • Proactively identify passenger experience challenges and provide insights to appropriate departments for mitigation
  • Develop constant improvement processes for passenger experience discipline and implementation within capital project planning to create a better experience for passengers at every step of their journey
  • Lead cross-functional and interdepartmental teams in rail activation processes to ensure passengers and communities are ready for new alright rail service in the Puget Sound

Sound Transit
Seattle, Washington

Senior Business Analyst, Passenger Experience
07.2021 - 03.2022

Job overview

  • Develop and coordinate passengerfocused initiatives and projects from conception through implementation
  • Lead procurement and invoicing processes and support staff
  • Develop and implement continuous process improvements
  • Manage and lead emerging initiatives; develop and manage project-specific scopes, schedules budgets and works across departments to support agency-wide programs

Sound Transit
Seattle, Washington

Senior Community Engagement Specialist, Central Corridor
11.2019 - 07.2021

Job overview

  • Community Engagement lead for the West Seattle and Ballard Link Extensions project
  • Oversee corridor-wide engagement planning, public correspondence, content and material development
  • Manage consultant contracts
  • Lead property owner engagement efforts with more than 900 property owners, including drafting notification letters and facilitating virtual meetings with affected property owners during the environmental review process
  • Draft, develop and provide numerous briefings to community groups and property owners in West Seattle
  • Provide strategic guidance and support for project and consulting staff
  • Mentor community engagement colleagues including serving on the Equitable Engagement Working Group

Sound Transit
Seattle, Washington

Community Engagement Specialist, East Link
08.2016 - 11.2019

Job overview

  • Successfully planned and implemented community engagement activities for construction of I-90 segment of the East Link light rail extension: encompassing the Judkins Park Station in Seattle, the I-90 floating bridge and Mercer Island Station
  • Served as primary point of contact for public inquiries regarding the project by managing and responding to incoming communications in a timely manner and providing public briefings to minimize construction impacts
  • Organized three public open houses to engaged with more than 200 members of the public in final design and pre-construction conversations
  • Coordinated with key stakeholders, developed materials, and managed logistics
  • Led development of content and public engagement materials including website content, regularly distributed construction alerts and printed notifications
  • Proactively identified and planned for potential issues providing strategic guidance and support for the construction management team and contractor as they arose
  • Supported corridor-wide outreach efforts as needed; staffing project hotline; and interfacing with interdepartmental teams
  • Led community outreach on-call consultant procurement and contract administration

EnviroIssues
Seattle, Washington

Associate
12.2013 - 08.2016

Job overview

  • Planned and coordinated public participation and engagement activities for a variety of projects including public briefings; crafting weekly project email updates; and maintaining public communication databases
  • Served as point of contact for the public by staffing project hotlines, inboxes, and responding to communications in a timely manner with project staff
  • Oversaw data collection utilizing surveys and other engagement tools; compiled summaries and public-facing reports
  • Coordinated and organized public events drafting notifications for outreach events
  • Assisted with project management and supported client interactions
  • Provided strategic guidance and support for a variety of projects and mentored colleagues
  • Managed project budgets, schedules, and developed work plans

City of Seattle Department of Transportation
Seattle, Washington

Mobility Programs Intern
06.2012 - 12.2012

Job overview

  • Coordinated Transportation Options incentive programs
  • Crafted promotional communications and promoted programs at events
  • Assisted with e-Park marketing, promotion, evaluation, and ongoing operations
  • Conducted e-Park intercept survey and created an annual evaluation report

Community Design Center of Pittsburgh
Pittsburgh, Pennsylvania

Community Programs Manager
06.2008 - 08.2011

Job overview

  • Served as liaison between property owners, community-based organization and volunteer design professionals
  • Recruited, trained, and managed volunteer design professionals through the organization's RenPlan program
  • Conducted review of designers’ qualifications and awarding of grant contracts to community-based organizations for small-scale planning projects
  • Coordinated Pedal Pittsburgh fundraiser for three years managing all event planning, logistics and development of educational opportunities for more than 2000 riders annually
  • Assisted with organization-wide programs and events
  • Drafted content and produced organization’s monthly e-newsletter, annual report, and social media initiatives

Education

University of Washington
Seattle, Washington

Master of Urban Planning from Land Use, Infrastructure, and Transportation Concentration

University Overview

University of Pittsburgh
Pittsburgh, Pennsylvania

Bachelor Degrees from Urban Studies and History; Certificate in Historic Preservation

University Overview

GPA: Magna Cum Laude

Skills

  • Microsoft Office Suite
  • Adobe Suite Creative Suite
  • Arc-GIS
  • Constant Contact
  • Survey Monkey
  • Mail Chimp
  • Orchard
  • HTML Programming
  • International Association for Public Participation (IAP2) training
  • Project management training
  • Facilitation training

Skills And Affiliations

Skills And Affiliations
Microsoft Office Suite, Adobe Suite Creative Suite, Arc-GIS, Constant Contact, Survey Monkey, Mail Chimp, Orchard, HTML Programming, International Association for Public Participation (IAP2) training, project management training, facilitation training, International Association for Public Participation (IAP2) Member

Timeline

Integration Program Manager, Passenger Experience
Sound Transit
03.2022 - Current
Senior Business Analyst, Passenger Experience
Sound Transit
07.2021 - 03.2022
Senior Community Engagement Specialist, Central Corridor
Sound Transit
11.2019 - 07.2021
Community Engagement Specialist, East Link
Sound Transit
08.2016 - 11.2019
Associate
EnviroIssues
12.2013 - 08.2016
Mobility Programs Intern
City of Seattle Department of Transportation
06.2012 - 12.2012
Community Programs Manager
Community Design Center of Pittsburgh
06.2008 - 08.2011
University of Washington
Master of Urban Planning from Land Use, Infrastructure, and Transportation Concentration
University of Pittsburgh
Bachelor Degrees from Urban Studies and History; Certificate in Historic Preservation

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Zachary AmbroseProgram Manager