Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
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Zachary Ames-Robinson

Panama City,FL

Summary

Diligent professional with many years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention, and vendor negotiation.

Overview

15
15
years of professional experience

Work History

Manager

PuffNPlay
Panama City Beach, FL
06.2022 - Current
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Ensured compliance with industry regulations and company policies.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Monitored staff performance and addressed issues.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Managed inventory levels to meet demand without overstocking.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company products.
  • Delegated work to staff, setting priorities and goals.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Analyzed market trends and competitor activity to inform business strategy.

General Manager

Zen Garden
Panama City Beach, USA
12.2019 - 05.2022
  • When I first came on we had 3 employees 1 being myself
  • On an average day we did $500-$600 in sales my first year
  • After I was promoted I got our name out to the people I updated all of our licenses to the correct status with the city to become a full restaurant
  • Due to the fact we were under a vendor license
  • I brought sales up 200% on a daily basis and even higher on the weekends
  • Then the general job of keeping things ordered and the vendors and distributors payed

Barista and Cashier

FIRST CLASS CONCESSIONS
Panama City Beach, USA
06.2017 - 07.2019
  • I opened the coffee shop at 4am Mon-Fri
  • Made sure I had enough inventory on hand to start the day
  • I'd do a mid day order for the items we would need the next day
  • Just came into work every morning with a positive attitude and a smile on my face
  • I work great solo or with others

Executive Personal Assistant

NTHC Travels
Panama City Beach, USA
03.2017 - 05.2017
  • Post rental inventory online
  • Maintain social media sites
  • Market inventory to sell
  • Clean and maintain condos
  • Maintain finances within the company
  • Run Personal errands for owner
  • Upkeep owners house and personal life
  • Ensure deposits and complete and submitted

Manager

Chicken Salad Chick
Panama City Beach, USA
06.2014 - 02.2017
  • Manage up to 12 crew members at a time
  • Ensure the food product was properly handled and maintained
  • Oversaw hiring and training of new employees
  • Responsible for opening and closing store during shifts worked
  • Travelled in order to manage new stores
  • Prepared and delivered catering orders
  • Balanced till, safe, and end of day profits
  • Reported end of week and month sales reports
  • Ensured store was clean and well maintained
  • Kept weekly and monthly inventories
  • Placed truck orders throughout the week
  • Worked in a team based environment
  • Took care of all customer needs to ensure full satisfaction

Crew Leader

Sonic Drive-In
Rolla, USA
04.2010 - 10.2013
  • Oversaw training of new employees
  • Maintain cash flow and changer throughout shifts
  • Assist in manager duties
  • Kept up with store cleanliness and upkeep
  • Delivered orders in a prompt and orderly fashion
  • Ensured customer satisfaction
  • Stocked store goods and materials
  • Watched over employees
  • Made sure the products were up to company standards
  • Took on new challenges daily
  • Worked in a team based environment
  • Trained in all store positions

Education

Rolla High School
Rolla, MO
01-2011

Skills

  • Team management
  • Employee training
  • Regulatory compliance
  • Vendor management
  • Inventory control
  • Customer service
  • Sales strategy
  • Task delegation
  • Customer relations
  • Team leadership
  • Cost control
  • Training and development
  • Marketing
  • Clear communication
  • Pricing strategy
  • Problem-solving abilities
  • Quality control
  • Technical proficiency
  • Scheduling and coordinating
  • Continuous improvement
  • Time management
  • Revenue growth
  • Product management
  • Communication skills
  • Common Sense

Affiliations

  • Up and coming family man
  • Supportive husband
  • Treating each day as a new experience in life
  • Making the best of any situation in life

Accomplishments

  • Worked my way from employee to management at all jobs
  • Assisted owners and management to increase sales and recognition of business

References

References available upon request.

Timeline

Manager

PuffNPlay
06.2022 - Current

General Manager

Zen Garden
12.2019 - 05.2022

Barista and Cashier

FIRST CLASS CONCESSIONS
06.2017 - 07.2019

Executive Personal Assistant

NTHC Travels
03.2017 - 05.2017

Manager

Chicken Salad Chick
06.2014 - 02.2017

Crew Leader

Sonic Drive-In
04.2010 - 10.2013

Rolla High School

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