Zachary Anderson
Miami Valley Gaming
South Lebanon,Ohio
2027
years of professional experience
Work History
Lead Gaming Attendant
1 Year 7 Months- Help coordinate breaks, schedules and area assignments to maximize team productivity.
- Process and verify positive intercepts, unclaimed jackpots, foreign jackpots and more while ensuring accurate documentation, correct payouts, adherence to rules and regulations, and good customer service.
- Coordinate with coworkers and surveillance and verify payouts of $10,000 and above.
- Investigate and resolve guest disputes while troubleshooting machine malfunctions to maintain high levels of customer satisfaction.
- Address and resolve guest complaints to ensure a positive experience.
- Support management and coworkers however needed.
Gaming Attendant
- Processed over $12 million in jackpot payouts.
- Delivered prompt and friendly service to guests, consistently providing a positive experience.
- Utilized expertise in VLTs to diagnose and resolve issues promptly.
Gaming Technician
1 Year- Developed expertise in VLTs through regular maintenance, troubleshooting, and machine installation.
- Coordinated with team members to resolve machine malfunctions and streamline project execution.
Security Officer
- Verified identification and inspected bags for entry compliance.
- Observed gaming floor activities and provided assistance to guests however needed.
- Supported management at dispatch with coordinating breaks, schedules, and posts.
Assistant Manager
1 Year- Oversaw store operations and supported team members during shifts. Managed inventory, organized seasonal displays, and assisted in store tasks. Conducted interviews, created scheduling plans, and operated cash registers. Supported financial operations including deposits and cash handling. Assisted in opening and closing procedures and provided help to coworkers and management as needed.
Education
- Software Development
I studied Software Development at Sinclair. Learned about coding, programming, operating systems and more.
I graduated from Little Miami High School in 2015
Skills
Customer Service
Management
Money Handling
VLTs
Problem Solving
Communication
Timeline
Lead Gaming Attendant
Miami Valley Gaming
01.2025 - CurrentRead More
Gaming Technician
Miami Valley Gaming
01.2021 - 01.2022Read More
Assistant Manager
Dollar Tree
01.2020 - 01.2021Read More
Little Miami Highschool
Read More
Gaming Attendant
Miami Valley Gaming
2021 - 2025Read More
Security Officer
Miami Valley Gaming
2021 - 2021Read More
Sinclair Community College
from Software Development
Read More