Zachary Andrew Welch
Iowa City,Iowa
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
13
13
years of professional experience
Work History
Assistant Food Service Manager
Hy-Vee
10.2024 - Current
- Increased overall efficiency by implementing standardized operating procedures for all food production tasks in the kitchen area.
- Streamlined food preparation processes for increased efficiency and reduced waste.
- Improved customer satisfaction by addressing and resolving complaints promptly and professionally.
- Displayed proper food handling and equipment technique when assisting in kitchen.
- Implemented cost-saving measures through effective portion control and minimizing food waste.
- Observed staff confirm safety and quality standards.
- Spearheaded catering services for special events, ensuring timely delivery of food orders that met client specifications flawlessly.
- Helped Food Service Manager train cafeteria staff in food preparation, line process and health regulations.
- Maintained safety standards throughout the workplace by enforcing strict adherence to OSHA regulations among all employees.
- Practiced safe work habits and encouraged staff to do same.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Food Service Manager
Hy-Vee
08.2023 - 10.2024
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Tracked food production levels, meal counts, and supply costs.
- Ensured high standards of cleanliness and sanitation with regular inspections and staff training.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Assistant Food Service Manager
Hy-Vee
08.2021 - 08.2023
- Planned staffing levels and schedules to maintain food service operational standards.
- Directed kitchen team in smooth food preparation according to recipe and quality guidelines.
- Maintained profit and loss goals with skilled management of food, labor and overhead costs.
- Oversaw inventory ordering, storage and rotation for optimal use.
- Trained and supervised staff members, providing guidance and performance feedback.
- Addressed customer inquiries and concerns, maintaining positive relationships.
- Planned and coordinated food service for meetings and catered events.
Server/Bartender
Iowa River Power Restaurant
08.2012 - 08.2021
- Backed up servers with any need, including pre-bussing tables and retrieving items from kitchen.
- Kept customer and worker stations well-stocked with supplies, including utensils, napkins and drink materials.
- Answered guests' inquiries about menu items and ingredients used.
- Communicated food orders to kitchen and specified special requests of customers regarding ingredients and food preparation techniques.
- Took orders from customers and punched them into Point of Sale (POS) System.
- Set up tables for special events and large groups, including adding clean linens and the desired utensils and glasses at each seat.
- Required minimal oversight to complete job tasks, meeting all deadlines and goals.
- Volunteered for and tackled new assignments and tasks to ease staff member burden.
Education
High School Diploma -
Iowa City High
05.2008
Skills
- Time management
- Customer service excellence
- Customer service
- Sanitation standards
- Inventory management
- Scheduling staff
- Food preparation
- Food safety compliance
- Waste reduction
- Health inspections
Timeline
Assistant Food Service Manager
Hy-Vee
10.2024 - Current
Food Service Manager
Hy-Vee
08.2023 - 10.2024
Assistant Food Service Manager
Hy-Vee
08.2021 - 08.2023
Server/Bartender
Iowa River Power Restaurant
08.2012 - 08.2021
High School Diploma -
Iowa City High
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