Zachary Antonik
Woodbridge,VA
Summary
Dynamic Parts Counter Sales Person with a proven track record at Auto Zone Auto Parts, excelling in customer relationship building and parts identification. Enhanced customer satisfaction through expert product knowledge and effective problem-solving, achieving a notable increase in repeat business. Skilled in cash handling and adept at upselling strategies to drive sales growth.
I have been in my high schools Automotive Technology class for 3 years and on my schools engine team. We have competitions that are timed to see how fast we can take an engine apart and put back together. We also perform at car shows. I also have my ASE certification in basic mechanics. I don't have a lot of experience with cars other than basic engine maintenance, changing brakes and oil changes. I would like to further my knowledge in the Automotive field.
Overview
1
1
year of professional experience
Work History
Parts Counter Sales Person
Auto Zone Auto Parts
06.2024 - Current
- Assisted customers in identifying and locating auto parts, enhancing overall service experience.
- Processed customer orders accurately, ensuring timely fulfillment and satisfaction.
- Provided product knowledge and recommendations to customers, increasing sales conversions.
- Utilized point-of-sale systems for efficient transactions and record-keeping.
- Collaborated with team members to optimize workflow during peak hours, improving service speed.
- Resolved customer inquiries and complaints effectively, fostering positive relationships.
- Supported warehouse staff in organizing shipments of incoming stock, maintaining a clean work environment for efficient operations.
- Processed transactions accurately, ensuring proper payment methods were used and receipts were issued accordingly.
- Built strong relationships with customers, leading to increased repeat business and positive word-of-mouth referrals.
- Assisted customers with diagnosing problems for [Type] equipment and purchasing necessary replacements.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Ordered parts for customers, repair shops and [Type] department for use in [Type] and [Type] equipment.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Provided technical support for customers seeking guidance on part installation or troubleshooting issues.
- Increased customer satisfaction by providing knowledgeable assistance and efficient service at the parts counter.
- Managed returns and exchanges effectively, resolving customer issues promptly and professionally.
- Developed rapport with regular clients through personalized service, remembering preferences and offering tailored recommendations over time.
- Assisted customers in finding appropriate parts promptly.
- Organized parts storage and stocked inventory according to established guidelines.
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Ordered parts from various distributors to fulfill demands.
- Stocked and managed stock of parts.
- Researched vehicles and parts via physical catalogs and electronic means.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Maintained clean and neat parts counter and sales floor.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Adhered to company guidelines for performance and compliance.
- Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
- Examined returned parts for defects and exchanged defective parts or refunded money.
- Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
- Achieved exceptional reputation for quality parts and service by proactively identifying defects and returning rejected items to suppliers.
Education
No Degree - Automotive
C. D. Hylton High School
05-2026
Skills
- Customer relationship building
- Goal-oriented mindset
- Strong negotiation
- Product knowledge expertise
- Upselling strategies
- Industry awareness
- Parts identification
- Cash handling experience
- Ordering parts
- Customer service
- Problem-solving skills
- Improving customer satisfaction
- Team collaboration
- Verbal and written communication
- Clean driving record
- Email communication
- Parts installation
- Goal setting
- Order fulfillment
- Suggestive selling
- Customer education
- Product demonstration
- Returns processing
- Returns management
- Parts recommendation
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking ability
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Effective communication
Timeline
Parts Counter Sales Person
Auto Zone Auto Parts
06.2024 - Current
No Degree - Automotive
C. D. Hylton High School
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