Zachary Argo
Chippewa Falls,WI
Summary
Seasoned Residential Program Manager from Clearwater Assisted Living, adept in multitasking and adaptability, showcases a proven track record in enhancing operational efficiency and fostering collaborative partnerships. Excelled in staff training and behavioral management, achieving significant improvements in resident service quality. Demonstrates a strong commitment to mental health awareness and conflict de-escalation, ensuring a safe and supportive environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Residential Program Manager
Clearwater Assisted Living
Eau Claire
09.2023 - Current
- Managed budgeting process related to residential programming activities including tracking expenditures against allocated funds
- Developed collaborative partnerships with local MCO's and county agencies to provide placement opportunities for prospective residents
- Developed and implemented residential program policies and procedures to ensure compliance with state regulations
- Implemented effective strategies for resolving conflicts between residents or between staff members
- Collaborated closely with other community organizations and agencies to coordinate services for clients in need of additional support
- Conducted regular meetings with case managers to review client progress towards goals established in service plans
- Monitored the quality of services provided by staff members to ensure adherence to organizational standards
- Provided direct supervision of staff, including hiring, training, scheduling, performance evaluations, and disciplinary action
- Attended conferences and workshops related to residential programming initiatives in order to stay abreast of best practices in the field
- Maintained accurate records on client files according to agency guidelines and confidentiality requirements
- Facilitated trainings on topics relevant to residential programming such as conflict resolution techniques or trauma informed care practices
- Established positive relationships with clients by providing crisis intervention services in a respectful manner
- Ensured that all residents were provided with necessary resources to meet their individual needs
- Directed and participated in recreational activities for residents
- Communicated with other staff to resolve problems with individual students
- Developed program plans for individuals and assisted in plan development
- Administered, coordinated, and recommended disciplinary and corrective actions
- Determined need for facility maintenance and repair and notified appropriate personnel
- Provided transportation and companionship for leisure trips and medical appointments
- Conferred with medical personnel to better understand and accommodate individual resident needs
- Collaborated with counselors to develop counseling programs that address needs of individual students
- Provided education and training to new-hire DSPs and supervisors
CSL Supervisor
Clearwater Assisted Living
Eau Claire, WI
02.2023 - 09.2023
- Trained new employees on company policies, procedures and work ethics
- Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards
- Delegated tasks to team members according to individual strengths
- Worked closely with upper management to develop strategies for improving operational efficiency within the department
- Oversaw the training of new employees on job responsibilities and expectations
- Ensured that safety protocols were followed at all times by all staff members
- Motivated employees to reach highest professional potential
- Communicated employee, client and workplace needs to managers
- Assessed staff performance on a regular basis, providing feedback and coaching as necessary to improve results
- Assisted in providing patient care, including administering medications, treatments and performing diagnostic tests
- Managed time efficiently while balancing multiple priorities simultaneously
- Maintained accurate records for each patient encounter according to established standards
- Utilized critical thinking skills to assess patients' needs and develop individualized plans of care
- Exercised sound judgment when making decisions regarding patient safety and well-being
- Ensured disposal of medical waste through the proper protocol
- Assessed and evaluated patient physical, mental, and emotional status to assist with care needs
- Fostered an environment conducive to open communication between patients and healthcare providers
- Demonstrated knowledge of medical terminology, anatomy and physiology in the delivery of medical care
- Provided direct patient care to a diverse population with varying levels of health literacy
- Reported symptoms, condition changes and vital signs to Program Manager as needed
- Developed strong relationships with patients through compassionate communication techniques
House Manager
Stable Living
Eau Claire, WI
04.2021 - 02.2023
- Utilized time-management techniques to prioritize tasks efficiently without sacrificing quality or accuracy
- Demonstrated strong organizational skills to ensure smooth running of the household, including scheduling, budgeting, and coordinating events
- Oversaw day-to-day home operations in compliance with regulations and company standards
- Implemented care plans for residents and ensured they were carried out in accordance with state DHS standards
- Trained new staff at the home toward a person-centered approach to care management
- Demonstrated ability to identify areas for improvement within the organization and develop strategies for implementation
- Transported clients to appointments, classes, or social activities with facility vehicle
- Ensured all amenities were available and in working order
- Administered medications and treatments to residents as prescribed by doctor
- Instructed staff in work policies and procedures and use of DME of equipment
- Planned and prepared employee work schedules
Chemical Services Coordinator
TDK Technologies
Eau Claire, WI
01.2019 - 02.2020
- Maintained a chemical storage center that is monitored daily by Department of Homeland Security
- Communicated effectively with internal staff members as well as external vendors to resolve issues quickly and efficiently
- Worked with supervisors or project managers to develop schedules, monitor deadlines and coordinate resources
- Managed flow of paperwork within organization by storing, retrieving and organizing records
- Used computer software and systems to enter data and review and draft documents
- Ensured proper chemicals were delivered to production floor and that chemicals were within production parameters
- Maintained and accounted all chemicals stored in the facility
- Operated forklift to deliver chemicals to production areas
- Utilized problem solving skills to troubleshoot complex situations involving multiple parties
Education
EMT-B -
CVTC
Eau Claire12.2022
HSED -
DMACC
Newton, IA06.2013
Skills
- Multitasking
- Adaptability and flexibility
- Reliability
- Mental health awareness
- Conflict de-escalation
- Self motivation
- Verbal and written communication
- Problem-solving aptitude
- Safety protocols
- Behavioral management
- Staff training
- Continuous improvement
- Public speaking
- Microsoft Excel proficiency
- MS office
- Organization and time management
- Friendly, positive attitude
- Calm under pressure
Certification
- Wisconsin EMT-B
- ALEA
- HIPAA Certification
References
- Shelton Hazuga, Regional Manager, Stable Living/Clearwater, (715) 225-6237, shelton.h@clearwaterassistedliving.com, Colleague At Stable Living
- Edward Lahti, Chemical Services Senior Coordinator, TDK Technologies, (715) 828-1356, edwardlahti@gmail.com, Direct Supervisor At TDK
Awards
- Positive Impact Award, Clearwater Assisted Living, Individual Award
- Best In-Home Healthcare, Volume One, Award received two years in a row
Timeline
Residential Program Manager
Clearwater Assisted Living
09.2023 - Current
CSL Supervisor
Clearwater Assisted Living
02.2023 - 09.2023
House Manager
Stable Living
04.2021 - 02.2023
Chemical Services Coordinator
TDK Technologies
01.2019 - 02.2020
EMT-B -
CVTC
HSED -
DMACC
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