Zachary Arzola
Broomfield,CO
Summary
Senior HVAC service technician with 5 years of experience in maintenance, service, and customer relations. Adept at mentoring junior technicians and capable of complex diagnostic on all systems while focusing on delivering effecient solutions
Overview
6
6
years of professional experience
1
1
Certification
Work History
HVAC Senior Service Technician
Welzig Heating, Cooling, Plumbing, and Electric
06.2022 - Current
- Educate Clients on repairs or replacement of systems
- Diagnostics of residential and comercial Hydronic Systems
- Lead technical operations and mentor service teams while implementing advanced diagnostic protocols for complex HVAC Systems
HVAC Service Manager
Welzig Heating, Cooling, Plumbing, and Electric
01.2024 - 12.2024
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised service department
- Analyzed service metrics, adjusted dispatch board, and helped grow the department
- Transition back into a Senior service tech role to focus on a more sales and technical driven field
HVAC Service Technician
Welzig Heating, Cooling, Plumbing, and Electric
05.2021 - 06.2022
- Diagnosed and repaired residential and commercial hvac systems
- Helped build and maintain customer relations with new and existing clients
- Documented system findings via ServiceTitan
Maintenance Technician
Welzig Heating, Coling, Plumbing, and Electric
08.2020 - 05.2021
- Preformed in-depth maintenances on residential and commercial hvac systems
- Learned communication skills to thoroughly educate clients on potential system failures and upgrades
- Learned basics of residential and commercial HVAC systems
Aprentice
Airpro
08.2019 - 08.2020
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
- Learned proper and safe use and maintenance of power tools, hand tools and safety equipment.
Education
High School Diploma -
Skyline High School
Longmont, CO05-2018
Skills
- HVAC diagnostics
- System repairs
- Customer education
- Team leadership
- Problem solving
- HVAC systems
- Critical thinking
- Technical support
Certification
Universal EPA 608 Certification
Nate Certification Gas Heating
Timeline
HVAC Service Manager
Welzig Heating, Cooling, Plumbing, and Electric
01.2024 - 12.2024
HVAC Senior Service Technician
Welzig Heating, Cooling, Plumbing, and Electric
06.2022 - Current
HVAC Service Technician
Welzig Heating, Cooling, Plumbing, and Electric
05.2021 - 06.2022
Maintenance Technician
Welzig Heating, Coling, Plumbing, and Electric
08.2020 - 05.2021
Aprentice
Airpro
08.2019 - 08.2020
High School Diploma -
Skyline High School
Similar Profiles
Kyle HarrisKyle Harris
HVAC Technician at Anthony Plumbing, Heating, Cooling, and ElectricHVAC Technician at Anthony Plumbing, Heating, Cooling, and Electric
Clint RaabeClint Raabe
Electrical and Generators Manager at Burkhardt Heating, Cooling, Plumbing, and ElectricElectrical and Generators Manager at Burkhardt Heating, Cooling, Plumbing, and Electric
Luke SumnerLuke Sumner
Electrical Apprentice at Hoover Electric, Plumbing, Heating and CoolingElectrical Apprentice at Hoover Electric, Plumbing, Heating and Cooling