Zachary Arzola
Broomfield,CO
Summary
Senior HVAC service technician with 5 years of experience in maintenance, service, and customer relations. Adept at mentoring junior technicians and capable of complex diagnostic on all systems while focusing on delivering effecient solutions
Overview
6
6
years of professional experience
1
1
Certification
Work History
HVAC Senior Service Technician
Welzig Heating, Cooling, Plumbing, and Electric
06.2022 - Current
- Educate Clients on repairs or replacement of systems
- Diagnostics of residential and comercial Hydronic Systems
- Lead technical operations and mentor service teams while implementing advanced diagnostic protocols for complex HVAC Systems
HVAC Service Manager
Welzig Heating, Cooling, Plumbing, and Electric
01.2024 - 12.2024
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised service department
- Analyzed service metrics, adjusted dispatch board, and helped grow the department
- Transition back into a Senior service tech role to focus on a more sales and technical driven field
HVAC Service Technician
Welzig Heating, Cooling, Plumbing, and Electric
05.2021 - 06.2022
- Diagnosed and repaired residential and commercial hvac systems
- Helped build and maintain customer relations with new and existing clients
- Documented system findings via ServiceTitan
Maintenance Technician
Welzig Heating, Coling, Plumbing, and Electric
08.2020 - 05.2021
- Preformed in-depth maintenances on residential and commercial hvac systems
- Learned communication skills to thoroughly educate clients on potential system failures and upgrades
- Learned basics of residential and commercial HVAC systems
Aprentice
Airpro
08.2019 - 08.2020
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
- Learned proper and safe use and maintenance of power tools, hand tools and safety equipment.
Education
High School Diploma -
Skyline High School
Longmont, CO05-2018
Skills
- HVAC diagnostics
- System repairs
- Customer education
- Team leadership
- Problem solving
- HVAC systems
- Critical thinking
- Technical support
Certification
Universal EPA 608 Certification
Nate Certification Gas Heating
Timeline
HVAC Service Manager
Welzig Heating, Cooling, Plumbing, and Electric
01.2024 - 12.2024
HVAC Senior Service Technician
Welzig Heating, Cooling, Plumbing, and Electric
06.2022 - Current
HVAC Service Technician
Welzig Heating, Cooling, Plumbing, and Electric
05.2021 - 06.2022
Maintenance Technician
Welzig Heating, Coling, Plumbing, and Electric
08.2020 - 05.2021
Aprentice
Airpro
08.2019 - 08.2020
High School Diploma -
Skyline High School
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