Zachary Au
Honolulu,HI
Summary
Dynamic professional with a proven track record at Pearl Harbor Naval Shipyard & IMF, excelling in precision measuring and team collaboration. Known for exceptional customer support and achieving performance targets, embodying a blend of technical proficiency and interpersonal skills. Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Plastic Fabricator Helper
Pearl Harbor Naval Shipyard & IMF
06.2023 - Current
- Enhanced product quality with meticulous inspection and adherence to industry standards.
- Maintained a safe work environment, adhering to safety protocols and conducting regular equipment maintenance checks.
- Collaborated within a team, providing input on material selection and manufacturing techniques for optimal results.
- Implemented quality control measures, significantly reducing the number of rejected products due to defects or errors in fabrication process.
Space Systems Operator
Hawaii Air National Guard
05.2021 - Current
- Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
- Operated technical and mechanical equipment and adjusted machine settings according to work cycles.
- Consistently met or exceeded performance targets while maintaining strict adherence to health, safety, and environmental regulations.
- Assisted with equipment startups and machine installation tasks.
Bindery Operator
Edward Enterprises
03.2017 - 05.2023
- Prepared finished books for shipping by wrapping or packing books and stacking boxes on pallets.
- Lubricated, cleaned and performed minor repairs to machine parts to keep machines in working condition.
- Used cutting and trimming machines to trim edges of books to appropriate size.
- Inserted illustrated pages, extra sheets and collated sets into catalogs, periodicals, directories and other printed products.
- Checked all finished products to detect and correct uneven paper edges and dimensional errors.
- Managed inventory levels effectively to ensure necessary resources were available for each project''s needs.
Customer Service Associate
Lowes Home Improvement
01.2016 - 02.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Cashier
Don Quijote Waipahu
01.2012 - 01.2016
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Education
No Degree - Space Technology
Enlisted Undergraduate Space Training
Vandenberg Space Force Base09.2022
No Degree - Liberal Arts And General Studies
Leeward Community College
Pearl City, HISkills
- Shipping and receiving
- Machine Maintenance
- Precision measuring
- OSHA Compliance
- Hand and power tools
- Satellite Operations
- Space Environment Analysis
- RF Communications
- Adaptability and Flexibility
- Customer Support
- Team Collaboration
- Complex Problem-Solving
Timeline
Plastic Fabricator Helper
Pearl Harbor Naval Shipyard & IMF
06.2023 - Current
Space Systems Operator
Hawaii Air National Guard
05.2021 - Current
Bindery Operator
Edward Enterprises
03.2017 - 05.2023
Customer Service Associate
Lowes Home Improvement
01.2016 - 02.2017
Cashier
Don Quijote Waipahu
01.2012 - 01.2016
No Degree - Space Technology
Enlisted Undergraduate Space Training
No Degree - Liberal Arts And General Studies
Leeward Community College
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