Zachary Bailey
College Station,Texas
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
18
18
years of professional experience
Work History
Acting General Manager
Office Depot
11.2023 - Current
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Managed store organization, maintenance, and purchasing functions.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Operations Manager
Office Depot
07.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Analyzed and reported on key performance metrics to senior management.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Trained and guided team members to maintain high productivity and performance metrics.
Solutions Advisor
Office Depot
03.2022 - 07.2023
- Developed and maintained knowledge of current sales and promotions.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Trained, coached, and mentored new sales associates for maximum performance.
- Handled cash register operations and customer transactions to process payments.
- Greeted customers and provided product advice to increase sales.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
Delivery Driver
Domino's
01.2020 - 05.2020
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
Sales Associate
GameXchange
05.2019 - 11.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Guest Service Manager
Hastings Entertainment
01.2006 - 10.2010
- Solved customer challenges by offering relevant products and services.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
Bachelor of Arts in English -
Sam Houston State University
Huntsville, Texas01.2005
Skills
- Teamwork and Collaboration
- Multitasking Abilities
- Critical Thinking
- Dependable and Responsible
- Organizational Skills
- Calm Under Pressure
Timeline
Acting General Manager
Office Depot
11.2023 - Current
Operations Manager
Office Depot
07.2023 - Current
Solutions Advisor
Office Depot
03.2022 - 07.2023
Delivery Driver
Domino's
01.2020 - 05.2020
Sales Associate
GameXchange
05.2019 - 11.2019
Guest Service Manager
Hastings Entertainment
01.2006 - 10.2010
Bachelor of Arts in English -
Sam Houston State University
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