Zachary Baker
Kansas City,KS
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Creative Business Owner with exceptional background spent in the residential construction industry. From new construction to remodeling. I've been a proven leader with engaging demeanor and success working in most demanding environments. Bring 8 years of valuable expertise to forward company objectives. Talented in training and mentoring successful teams to complete any project.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Business Owner
Baker And Brothers Contracting LLC
12.2022 - Current
- Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Developed strategic partnerships with suppliers, negotiating favorable terms to control costs and improve product offerings.
- Optimized operational efficiency by streamlining processes and implementing time-saving technologies.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Reduced overhead costs by renegotiating contracts with vendors or suppliers while maintaining product quality standards.
- Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained new employees on proper protocols and customer service standards.
Manager
Sozo Property Solutions
06.2022 - 12.2022
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Met project deadlines without sacrificing build quality or workplace safety.
- Identified plans and resources required to meet project goals and objectives.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Coordinated material procurement and required services for projects within budget requirements.
- Managed projects from procurement to commission.
- Monitored project progress, identified risks and took corrective action as needed.
- Maintained open communication by presenting regular updates on project status to customers.
- Reported regularly to managers on project budget, progress and technical problems.
Builder
Arise Homes
09.2021 - 06.2022
- Enhanced project efficiency by implementing streamlined construction processes and effective communication strategies.
- Improved workplace safety by conducting regular site inspections and enforcing strict adherence to safety protocols.
- Collaborated with architects and engineers to develop innovative solutions for complex building challenges.
- Managed subcontractor relationships effectively, ensuring timely completion of tasks and seamless integration into project timelines.
- Demonstrated strong leadership skills by overseeing teams of skilled laborers and tradespeople across multiple projects simultaneously.
- Streamlined scheduling processes to ensure optimal use of resources, minimizing downtime between projects and maximizing team efficiency.
- Solved complex construction issues promptly with creative problem-solving abilities, preventing costly delays or compromises in quality.
- Maintained professional relationships with clients throughout the duration of each project, keeping them informed on progress updates and addressing any concerns as needed.
- Exceeded industry standards in terms of quality control measures by consistently monitoring materials used during construction.
- Mitigated potential risks associated with construction sites through proactive identification of hazards.
- Ensured all necessary permits were obtained prior to starting work on each project in adherence to building codes and regulations.
- Achieved high levels of workmanship on every project by monitoring progress closely, providing guidance where necessary, and ensuring best practices were followed.
- Used personal expertise and craftsmanship to complete residential new home construction.
- Interpreted blueprints accurately, building structures to exact specifications.
- Trained new staff on proper building techniques, site regulations and safety protocols.
- Inspected work sites to assess construction quality and productivity against project plans.
- Coordinated subcontractors to complete work within quality and timeframe targets.
- Met with designers and engineers to address conflicts and reach appropriate solutions.
- Loaded and unloaded materials onto trucks and trailers.
Lead Installer
Top Notch Heating & Cooling
03.2018 - 09.2021
- Improved customer satisfaction by providing efficient and accurate installations.
- Enhanced team collaboration with effective communication of project goals and requirements.
- Streamlined installation processes for increased productivity and faster project completion.
- Reduced installation errors, implementing thorough quality control measures.
- Provided on-site supervision, ensuring proper adherence to safety regulations and protocols.
- Mentored junior installers, fostering a positive learning environment for skill development.
- Collaborated with sales teams to provide accurate estimates and timelines for potential clients.
- Conducted post-installation inspections, guaranteeing customer satisfaction and addressing any concerns promptly.
- Resolved technical issues efficiently, utilizing extensive knowledge of product specifications and performance capabilities.
- Maintained detailed records of completed installations, ensuring seamless handover to service departments for ongoing maintenance support.
- Participated in industry training programs, staying updated on the latest technologies and best practices in the field of installations.
- Established strong relationships with clients through excellent communication skills and professionalism throughout the entire installation process.
- Implemented time-saving strategies during installations without compromising quality or safety standards.
- Loaded and unloaded building materials used for construction.
- Performed routine preventive maintenance on air circulation, plumbing, and electrical building systems.
- Developed and executed layout and installation of electrical wiring and fixtures based on job terms and city regulations.
- Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.
- Inspected installations to check for functionality and maintain customer satisfaction.
- Installed complete systems at new residential and business construction sites.
- Developed and maintained professional relationships with customers and vendors to promote loyalty and referrals.
- Completed troubleshooting of malfunctions and diagnosed issues.
- Supported customer satisfaction, providing detailed instructions and demonstrations on proper system operation.
- Worked with diverse types of weather and ground conditions.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Tested systems, noting issues and completing preventive maintenance.
Painter
Robertson Painting
03.2015 - 03.2018
- Enhanced the appearance of residential and commercial spaces by skillfully applying paint, and other finishes.
- Prepared surfaces for painting by cleaning, sanding, and repairing defects to ensure smooth results.
- Applied specialized techniques such as faux finishing to create unique visual effects in various spaces.
- Painted surfaces using brushes, spray guns, and paint rollers.
- Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
- Prepared trim, walls and ceilings for painting by cleaning, smoothing, and priming.
- Painted indoor areas such as hallways, bathrooms, and lobbies.
- Climbed scaffolding, staging, ladders, and planks to reach work area surfaces and observed safety protocols to prevent falls.
- Applied putty, wood filler, spackling, and caulks to prep uneven surfaces and fill in holes.
- Operated power sprayers and hand tools to prepare and paint large areas.
- Protected surfaces from damage and spills by using drop cloths prior to and during painting.
- Repaired wall holes and scrapes.
- Applied primer, paints, varnishes and lacquers to walls and surfaces using traditional and sprayer methods.
- Taped off areas to prevent overspray and other accidents.
- Patched cracks, holes and other imperfections in walls and other surfaces.
- Prepared surfaces for painting or staining by removing old paint and applying primers.
- Primed and sealed surfaces to best support paint coats.
- Used airless sprayers, rollers, brushes and other painting tools to accomplish job tasks.
- Reached high ceilings and walls with scaffolding and ladders.
Education
High School Diploma -
Woodside High School
Newport News, VA05.2011
Skills
- Quality Assurance
- Project Management
- Employee Training
- Strategic Planning
- Customer Service
- Customer Relations
- Work Planning and Prioritization
- Attention to Detail
- Relationship Building
- Strategic Decision-Making
- Issue Resolution
- Driven and Determined
Certification
Universal EPA certification
Timeline
Business Owner
Baker And Brothers Contracting LLC
12.2022 - Current
Manager
Sozo Property Solutions
06.2022 - 12.2022
Builder
Arise Homes
09.2021 - 06.2022
Lead Installer
Top Notch Heating & Cooling
03.2018 - 09.2021
Painter
Robertson Painting
03.2015 - 03.2018
High School Diploma -
Woodside High School
Universal EPA certification
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