Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zachary Baltz

Surprise,AZ

Summary

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.

Overview

5
5
years of professional experience

Work History

Shift Leader

Jack In The Box
03.2023 - 07.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.

Assistant Manager

IHOP
02.2022 - 08.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.

General Laborer

Allied Forces Temporary Services
12.2018 - 02.2022
  • Notified supervisors of defective equipment or material.
  • Collaborated with team members to carry out efficient work with optimal safety and achieve timetables.
  • Performed general housekeeping and cleaning tasks.
  • Mentored new employees by providing guidance on safety and proper techniques.

Education

Bachelor of Science - Nursing

Grand Canyon University
Phoenix, AZ

GED -

Poston Butte High School
Florence, AZ
10.2020

Skills

  • Issue Resolution
  • Performance Tracking and Evaluations
  • Rule Enforcement
  • Station Preparation
  • Cash Sales Counts
  • Shift Scheduling
  • Quality Standards
  • Employee Coaching and Mentoring
  • Staff Supervision
  • Loss Prevention Strategies
  • Conflict Resolution
  • Shift Paperwork Completion

Timeline

Shift Leader

Jack In The Box
03.2023 - 07.2023

Assistant Manager

IHOP
02.2022 - 08.2022

General Laborer

Allied Forces Temporary Services
12.2018 - 02.2022

Bachelor of Science - Nursing

Grand Canyon University

GED -

Poston Butte High School

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Zachary Baltz