Zachary Barmore
Randallstown,MD
Summary
Dependable and energetic individual with professional/academic experience in computer science, math, psychology, and social work. Strong customer service, communication, and leadership skills. Trained in ministry fellowships, event planning, case management, and IT support. Dedicated and reliable worker passionate about achieving goals and making meaningful contributions to business success and environmental change.
Overview
12
12
years of professional experience
Work History
Hybrid Specialist
Turnaround Tuesday
Baltimore , MD
2023.11 - 2024.09
- Assisted in developing strategies to increase client job retention rates (around 87%).
- Provided services including intake, assessment, crisis intervention, advocacy, referral, and monitoring of families.
- Developed and implemented job search strategies and techniques to assist clients in finding employment opportunities.
- Conducted assessments of client's skills, abilities, interests and experience to determine their suitability for particular job roles.
- Developed and implemented lesson plans based on curriculum objectives.
- Delivered comprehensive training named in a mandatory 30-hour job development program named "Essential Skills" across a 2-week period.
- Created over 150+ targeted resumes customized to match client's job objectives.
- Conducted outreach to local employers and organizations to identify job openings and other employment opportunities.
- Provided personalized career guidance and support services to clients, including resume writing, interviewing skills, job search strategies.
- Conducted pre-interviews with candidates, evaluated qualifications, and provided feedback.
- Demonstrated proficiency in utilizing Apricot OS to ensure up-to-date client information.
- Aided in cultivating and hiring event at the end of the essential skills classed.
- Provided technical support to a variety of computer software and hardware issues reported by associates.
- Installed, configured, tested, and maintained operating systems, application software, and system management tools.
- Performed troubleshooting to diagnose and resolve complex technical problems.
Case Manager
Turnaround Tuesday
Baltimore , MD
2021.11 - 2023.11
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Implemented Apricot OS for effective record keeping and streamlined workflow.
- Adhered to ethical principles and standards to protect clients' confidential information (HIPPA).
- Provided crisis intervention support for clients in emergency situations (providing services that quickly aid with mental health breakdown and other various situations).
- Conducted home visits to assess the safety of living environments for clients. In addition, hand delivery of resources (food, resumes, important documentation and etc).
- Developed individualized care plans with input from clients and their families to help achieve self-actualization and learn to thrive individually.
- Collaborated with medical professionals to coordinate treatment plans for clients (IE: recovery homes, therapist and etc.)
- Consistently oversaw and managed an influx of over 200-300 active cases on a yearly basis, providing aid to those who required assistance.
- Facilitated intake/assessment process for 500+ new clients aiming to secure employment and receive assistance.
- Maintained accurate case records and documentation according to agency guidelines.
- Compiled reports on cases and submitted them to supervisors as required.
- Attended court hearings as a representative of the organization when needed.
- Counseled clients on available resources within the community that could help meet their needs.
- Participated in interdisciplinary team meetings to discuss treatment options.
- Educated clients about mental health conditions, medications and self-care techniques.
- Supported family members by providing information on local support groups.
- Coordinated transportation services for clients who lacked access to reliable transportation.
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
- Acted as an advocate for vulnerable populations by advocating for policy changes at the state level through B.UI.L.D (Baltimoreans United in Leadership Development).
Generalist
Pier 1 Imports
Pikesville , MD
2017.07 - 2020.03
- Developed and implemented a training program for new employees to ensure effective onboarding and productivity.
- Unloaded trucks, checked in merchandise, stocked shelves with newly arrived items, and moved existing stock around as necessary.
- Organized merchandise and stockroom shelves to ensure a neat and orderly display.
- Inspected incoming shipments of product for accuracy and quality, reporting any discrepancies or damages to supervisors immediately.
- Processed returns, exchanges, and transfers in accordance with company policy.
- Performed inventory cycle counts as needed to maintain accurate records of quantity on hand.
- Gave prompt assistance to customers inquiring about the products and services available at the store.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Managed customer transactions by issuing receipts, refunds, and credits.
- Developed and implemented display plans to maximize product visibility.
- Created eye-catching displays that highlighted key features of the products.
Pastors assistant/ Front receptionist/Director of Youth ministry
Christian Liberty Church
Baltimore , MD
2016.08 - 2017.07
- Planned and coordinated worship services and special events.
- Provided administrative support to the Pastor, including scheduling meetings and managing correspondence.
- Maintained church records, such as membership rosters and financial documents.
- Prepared weekly bulletins for Sunday services.
- Managed church website content updates and social media accounts.
- Developed marketing materials for outreach initiatives.
- Organized fundraising activities to support the church's mission.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for congregation members and visitors.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
Stock/ Sales associate/Cashier
Victoria’s Secret
Baltimore , MD
2015.08 - 2016.08
- Supported in organizing the store to meet event requirements and maintain high standards during peak periods
- Assisted with operational needs at different store sites through travel
- Ensured proper stock replenishment resulting in minimal loss due to overstocking
- Maintained accuracy in calculating and processing sales transactions.
- The generation of customer loyalty was achieved by actively contributing to the growth of both company and customer credit.
- Provided superior customer service through phone interactions by directing customers to appropriate departments.
- Sold product while building bonds with customers to ensure their return to the location.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
Stock/Cashier
Victoria’s Secret
Owings Mills , MD
2014.09 - 2015.08
- Supported in organizing the store to meet event requirements and maintain high standards during peak periods
- Assisted with operational needs at different store sites through travel
- Ensured proper stock replenishment resulting in minimal loss due to overstocking
- Maintained accuracy in calculating and processing sales transactions.
- The generation of customer loyalty was achieved by actively contributing to the growth of both company and customer credit.
- Provided superior customer service through phone interactions by directing customers to appropriate departments.
- Sold product while building bonds with customers to ensure their return to the location.
Stock Associate
Victoria’s Secret
Columbia , MD
2012.06 - 2014.09
- Supported in organizing the store to meet event requirements and maintain high standards during peak periods
- Assisted with operational needs at different store sites through travel
- Ensured proper stock replenishment resulting in minimal loss due to overstocking
- Maintained accuracy in calculating and processing sales transactions.
- The generation of customer loyalty was achieved by actively contributing to the growth of both company and customer credit.
- Provided superior customer service through phone interactions by directing customers to appropriate departments.
- Sold product while building bonds with customers to ensure their return to the location.
Education
BSW - Social Work
Morgan State University
Baltimore, MD05.2020
AA - Psychology
Community College of Baltimore County (CCBC)
Catonsville, MD08.2015
Bachelor’s degree - Psychology
Albright College
Reading, PA05.2014
High School Diploma -
Randallstown High School
Randallstown, MD05.2011
Skills
- Resource Allocation
- Emergency Response
- Root Cause Analysis
- Client Relations
- Quality Assurance
- System installations
- Leadership
- Continuous integration
- Case Management
- Discharge Planning
- Community Outreach
- Intervention Plans
- Debugging
- Software configuration
Volunteer Experience
- Youth mentor, 2008, Present
- Consistent volunteer at Our Daily Bread, Baltimore, MD
- Consistent volunteer experience at soup kitchens
- Youth camp volunteer
Languages
Spanish
Limited
References
References available upon request.
Timeline
Hybrid Specialist
Turnaround Tuesday
2023.11 - 2024.09
Case Manager
Turnaround Tuesday
2021.11 - 2023.11
Generalist
Pier 1 Imports
2017.07 - 2020.03
Pastors assistant/ Front receptionist/Director of Youth ministry
Christian Liberty Church
2016.08 - 2017.07
Stock/ Sales associate/Cashier
Victoria’s Secret
2015.08 - 2016.08
Stock/Cashier
Victoria’s Secret
2014.09 - 2015.08
Stock Associate
Victoria’s Secret
2012.06 - 2014.09
BSW - Social Work
Morgan State University
AA - Psychology
Community College of Baltimore County (CCBC)
Bachelor’s degree - Psychology
Albright College
High School Diploma -
Randallstown High School
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