Summary
Work History
Education
Skills
Timeline
Generic

Zachary Baros

ALBUQUERQUE,NM

Summary

Dynamic customer service professional with a proven track record at Circle K, excelling in cash handling and conflict resolution. Recognized for enhancing customer satisfaction through empathetic interactions and efficient transaction processing, contributing to a significant decrease in queue times. Committed to fostering loyalty and delivering exceptional service experiences.

Work History

Cashier

Circle K
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Enhanced shopping experience, provided product information and location assistance.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Contributed to significant decrease in queue times by streamlining checkout process.

Hot Line Cook

Freddy's Frozen Custard & Steakburgers
  • Assisted in menu development, offering creative input and suggestions for new dishes based on seasonal ingredients.
  • Participated in ongoing professional development opportunities to expand culinary knowledge and stay current with industry trends.
  • Showcased strong multitasking abilities while preparing multiple dishes concurrently.
  • Diligently followed standardized recipes while also adding personal flair to signature dishes.
  • Enhanced kitchen efficiency by streamlining food preparation processes and adhering to established schedules.
  • Managed multiple tasks simultaneously under pressure, maintaining poise and professionalism during busy times.
  • Coordinated with front-of-house staff to facilitate seamless communication between the kitchen and dining areas for smooth operations during service hours.
  • Collaborated with fellow kitchen staff to ensure timely completion of orders during peak service hours.
  • Mentored junior cooks in proper cooking techniques and kitchen protocols, fostering a team-oriented atmosphere.
  • Ensured proper food storage procedures were followed to maintain freshness and prevent spoilage.
  • Addressed customer concerns promptly and professionally, working towards resolution when necessary.
  • Improved customer satisfaction by consistently delivering high-quality dishes that met or exceeded expectations.
  • Contributed to the development of daily specials, drawing inspiration from available ingredients and current culinary trends.
  • Expedited orders swiftly without sacrificing quality or presentation standards.
  • Utilized effective time management skills to complete tasks within designated deadlines.
  • Reduced food waste through proper portion control measures and accurate inventory management.
  • Operated various kitchen equipment safely and efficiently, ensuring optimal performance at all times.
  • Adhered to established recipes while demonstrating creativity in plating presentations for enhanced visual appeal.
  • Operated and maintained grills, fryers and other cooking equipment.
  • Checked freshness and quality of ingredients.
  • Restocked stations and supplies during slower periods between rushes.
  • Monitored food temperatures for proper cooking and safe consumption.
  • Performed daily food preparation tasks by chopping, slicing and dicing various food and ingredients.
  • Prepared meals according to customer specifications.
  • Adhered to strict food safety regulations and hygiene standards.
  • Trained new team members on kitchen operations and safety protocols.
  • Worked closely with other kitchen staff to facilitate timely completion of orders.
  • Verified accurate portioning of food items and garnishes.
  • Followed recipes and cooking techniques for consistent results.
  • Developed deep understanding of menu items and ingredients.
  • Utilized problem-solving skills to address customer complaints.
  • Washed, peeled and seeded fruits and vegetables to prepare for consumption.
  • Modified recipes according to dietary requirements.
  • Created innovative recipes to increase customer satisfaction.
  • Used cost-saving measures to maximize profits.

CSR

Dickies BBQ
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
  • Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
  • Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
  • Collaborated with management to develop strategies for enhancing overall customer experience.
  • Provided comprehensive training for new team members, resulting in faster onboarding and better overall performance.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded proactively and positively to rapid change.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Promptly responded to inquiries and requests from prospective customers.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Trained new personnel regarding company operations, policies and services.
  • Cross-trained and backed up other customer service managers.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Managed timely and effective replacement of damaged or missing products.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Identified and resolved discrepancies and errors in customer accounts.

CSR

Family Dollar
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
  • Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
  • Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
  • Collaborated with management to develop strategies for enhancing overall customer experience.
  • Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded proactively and positively to rapid change.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Promptly responded to inquiries and requests from prospective customers.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Implemented and developed customer service training processes.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Sought ways to improve processes and services provided.
  • Managed timely and effective replacement of damaged or missing products.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Investigated and resolved accounting, service and delivery concerns.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Identified and resolved discrepancies and errors in customer accounts.

Merchandiser

Premier Distributing
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
  • Verified products appeared at correct locations in proper quantities.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
  • Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
  • Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
  • Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
  • Reduced out-of-stock instances by conducting regular audits, adjusting inventory counts, and communicating discrepancies to management.
  • Collaborated with store management to develop promotional plans and execute timely merchandise resets.
  • Streamlined merchandise presentation through consistent application of planograms and adherence to company guidelines.
  • Increased brand visibility by designing eye-catching window displays that highlighted new products and seasonal trends.
  • Ensured optimal stock levels to meet customer demand, conducting regular inventory assessments.
  • Engaged with customers to gather feedback on product selection and store layout, incorporating insights into merchandising decisions.
  • Coordinated with store management to identify and capitalize on cross-merchandising opportunities.
  • Enhanced customer shopping experience with meticulous attention to product placement and accessibility.
  • Achieved significant reduction in overstock through precise demand forecasting.
  • Increased customer engagement by providing knowledgeable product recommendations.
  • Boosted sales through effective collaboration with marketing team on promotional displays.
  • Implemented sustainability practices in merchandise handling, contributing to company's green initiatives.
  • Customized store layouts to maximize foot traffic and product exposure, enhancing sales potential.
  • Streamlined restocking process, reducing time from shipment arrival to floor display.
  • Developed and implemented seasonal merchandise plans, aligning inventory with consumer trends.
  • Coordinated seasonal clearance sales, effectively managing inventory levels and maximizing revenue opportunities.
  • Improved product visibility by strategically organizing merchandise on showroom floors.
  • Optimized visual merchandising to create compelling product presentations that attracted and retained customers.
  • Monitored and replenished display inventory and restructured according to available stock.
  • Collaborated with store managers to determine best placement for merchandise displays.
  • Organized store merchandise racks by size, style, and color.
  • Arranged consistent shelves, bins, and racks at Number locations by following established planograms.
  • Created visual displays to highlight new and featured products.
  • Promoted seasonal products and trends to move stock and prepare for incoming inventory.
  • Enhanced overall store appearance by applying careful consideration to product and display locations.
  • Developed merchandising strategy to efficiently move overstock.
  • Created interior displays to promote products in alignment with corporate sales objectives.
  • Proposed new ideas and concepts to enhance merchandise displays.
  • Developed themes, props and lighting for merchandise displays.
  • Incorporated new design techniques to create innovative and eye-catching displays.
  • Developed visual merchandising plans and strategies to promote store offerings.

Busser

Murphys Mulbarn
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.
  • Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
  • Reduced wait times for tables by quickly clearing and resetting them after guests departed.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
  • Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
  • Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
  • Assisted servers in providing efficient service for improved guest experiences.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
  • Supported team members with additional tasks, promoting a positive work environment.
  • Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.
  • Worked well in diverse team settings by partnering with others to complete tasks.
  • Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
  • Demonstrated attention to detail when setting tables according to restaurant standards.
  • Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
  • Delivered exceptional service by remaining attentive to guests'' needs without being intrusive.
  • Displayed excellent time management skills while balancing multiple tasks simultaneously.
  • Elevated guest experience through consistent table maintenance, including crumb sweeping and resetting silverware as needed.
  • Contributed to increased customer satisfaction by promptly addressing any concerns or requests.
  • Provided support during special events, ensuring seamless operations despite increased demands.
  • Coordinated with host staff on table availability, facilitating timely seating arrangements for guests.
  • Respected guest privacy by discreetly clearing dishes without interrupting conversations.
  • Ensured timely food delivery by promptly bringing out dishes from the kitchen.
  • Streamlined communication between kitchen and serving staff to enhance overall efficiency during busy periods.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Improved waste management practices by effectively sorting and disposing of trash and recycling materials.
  • Improved team efficiency with proactive assistance in dishwashing and kitchen prep tasks.
  • Improved restaurant ambiance, regularly polishing glassware and silverware to high shine.
  • Maintained welcoming restaurant atmosphere, contributing to positive customer experiences by keeping dining area neat.
  • Enhanced customer service by quickly providing clean and well-organized tables ready for new guests.
  • Contributed to safety and cleanliness, meticulously sanitizing tables and chairs according to health guidelines.
  • Contributed to special events setup, efficiently arranging tables and decor according to event specifications.
  • Collaborated with kitchen team to expedite food orders, ensuring hot and fresh meals were served.
  • Supported waitstaff in delivering prompt service, helping to manage customer queries and requests efficiently.
  • Enhanced dining area cleanliness and customer satisfaction by swiftly clearing and resetting tables.
  • Facilitated positive dining experience, greeting guests warmly and assisting with seating arrangements when necessary.
  • Ensured timely availability of clean dishes for kitchen staff to maintain uninterrupted service.
  • Contributed to restaurant's reputation for cleanliness, diligently sweeping and mopping floors daily.
  • Supported team-oriented environment, assisting colleagues during high-volume periods to maintain service standards.
  • Facilitated smooth dining experience, promptly addressing spills and hazards to prevent accidents.
  • Enhanced operational efficiency, participating in weekly team meetings to discuss improvements in service procedures.
  • Streamlined closing procedures, enabling restaurant to close on time by efficiently cleaning and organizing dining area.
  • Reduced wait times for seating, efficiently managing flow of guests during peak hours.
  • Maintained well-stocked and organized busser station, ensuring quick access to cleaning supplies and tableware.
  • Assisted with bussing tables and cleaning up spills.
  • Arranged tables and chairs for special occasions and events.
  • Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
  • Provided attentive service and proactively assessed guest needs.
  • Monitored dining room inventory and replenished as necessary.
  • Greeted customers and provided menus upon arrival to dining room.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Addressed customer complaints and inquiries to verify satisfaction.
  • Established rapport with customers by providing friendly and attentive service.
  • Assisted wait staff with timely food delivery and guest requests.
  • Collaborated with other dining room and bar staff to facilitate efficient service.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Assisted customers with carry-out service.
  • Operated dishwashers and other kitchen equipment according to safety guidelines.
  • Monitored dining room and bar areas for signs of overcrowding.
  • Set up advertising signs and displays on shelves, counters and tables.
  • Offered product samples, answered questions and helped customers find items.

Education

Los Puentes Highschool
Albuquerque, NM

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration
  • Customer service excellence
  • Money handling
  • Reliability and punctuality
  • Cash handling and management
  • Customer relations
  • Cash register operation
  • Order taking
  • Professionalism and courtesy
  • Cash management
  • Cash register systems
  • Cash handling expertise
  • Payment processing
  • Product restocking
  • Conflict resolution
  • Product knowledge
  • Refunds and exchanges
  • Issue resolution
  • Complex Problem-solving
  • Merchandise restocking
  • Cash drawer balancing
  • Payment collection
  • POS systems
  • Staff training
  • Refund handling
  • Guest inquiries
  • ID verification
  • Attention to detail
  • Inventory management
  • Inventory control
  • Order packaging
  • Retail merchandising
  • Product recommendations
  • Drawer balancing
  • Returns processing
  • Point of sale operation
  • Purchase assistance
  • Point-of-sale system operation
  • Order verification
  • Reports and documents
  • Point of sale proficiency
  • Fraud prevention awareness
  • Loss prevention
  • Loyalty program promotion
  • Staff mentoring
  • Liquor regulations and compliance
  • Report preparation
  • Expense tracking
  • Liquor law compliance
  • Spirit, wine, and beer expertise
  • Multitasking and organization
  • Organizational growth
  • Clear communication
  • Empathy and patience
  • Inventory restocking
  • Training and onboarding
  • Complaint resolution
  • Basic math
  • Visual merchandising
  • Sales transactions
  • Promotions and discounts
  • Online orders preparation
  • Hospitality and accommodation
  • Ordering and stocking
  • Exchanges processing
  • Transaction handling
  • Gift card handling
  • Receipt handling
  • Credit and cash transactions
  • Merchandise exchange
  • Problem-solving
  • Honest and dependable

Timeline

Cashier

Circle K

Hot Line Cook

Freddy's Frozen Custard & Steakburgers

CSR

Dickies BBQ

CSR

Family Dollar

Merchandiser

Premier Distributing

Busser

Murphys Mulbarn

Los Puentes Highschool

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Zachary Baros