Zachary Basham

Data Management- Maintained real-time facility records and slip-occupancy data using Excel tracking, ensuring 100% accuracy in billing and vessel location.

Customer Relations- Contact point for members and guests, resolving complex service issues and coordinating arrival/departure logistics for transient vessels. Up to 102 feet

Heavy Equipment Operation- Safely operated an industrial marine forklift to haul, launch, and stack high value vessels, maintaining a zero incident safety report.

Front of House & Customer Strategy- Orchestrated a team of 12+ people and maintained the Chick-fil-A's "Second Mile Service" standards during peak hours. Helped ensure the guest experience met Chick-fil-A standards. Resolved complex guest escalations with a focus on brand loyalty, utilizing deescalation techniques.

Leadership & Talent Development- Developed and facilitated an Emotional Intelligence (EQ) workshop for leadership members. This presentation was aimed to inform the leadership team, focusing on self-regulation, empathy in service, and conflict resolution. "It's not what you ask, it's how you ask."

Logistics & Inventory Management- Managed daily supply chain logistics, including inventory auditing, specialized ordering, and waste reduction tracking to maintain optimal stock levels. Executed financial oversight, including drawer audits, end of day reporting, and cash management for shifts generating 10,000-30,000 in revenue