Zachary Beaver
Lyman,SC
Summary
Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. Six years of progressive IT experience.
Overview
7
7
years of professional experience
Work History
IT Systems Administrator II
Ob Hospitalist Group
Greenville, SC
01.2023 - Current
- Analyze, design, and implement endpoint hardware and software solutions to meet changing needs
- Develop, document, administer, and maintain PC/laptop/tablet setup, update, and retirement processes
- Administer and troubleshoot all cloud-based systems
- Manage and support cloud-based phone system
- Provide guidance and technical training to hundreds of users
- Maintain support and user documentation
Technical Support Specialist
Digital Pharmacist
Boiling Springs, SC
06.2022 - 12.2022
- Install, test, troubleshoot, and support Vow assets, products, and services
- Coordinate with vendors which include but are not limited to ISP, Rx software, IT companies, etc., for configuration and installation of equipment, services, and software integrations
- Evaluate hardware and/or software issues to determine necessary actions
- Use Linux CLI to check logs, SSH and Telnet into remote servers and other devices, and adapt device configurations to suit customer needs
- Install, troubleshoot, and configure network devices to customer specifications
- Support Windows, Mac, and Linux computers to maintain connectivity to Vow products and services
IT Support Specialist II
Cushman & Wakefield
St. Louis, MO
01.2022 - 06.2022
- Using active directory and Microsoft Azure to organize and maintain workstations and user accounts throughout the organization
- Using Remote Desktop software to migrate personal and company data from one computer to another
- Troubleshooting application issues upon installation
- Using Service Now to organize and resolve incidents and tasks
- Maintain proper documentation of cases and progress of projects
- Communication both written and verbal with clients from all over North America
- Prioritization of cases based upon individual clients and impact on business functions.
Front Desk Representative
Midas Hospitality
12.2016 - 02.2022
- Greet hotel guests
- Check-in arrivals
- Ensure customer satisfaction
- Meeting and maintaining brand standards across the entire facility
IT Assistant
Missouri District UPCI
Wentzville, MO
09.2021 - 01.2022
- Troubleshooting networking equipment
- Addressing technology bottlenecks to increase efficiency in daily workflows
- Communicating with team members and addressing technology concerns promptly
IT Support Technician
Keefe Group
St. Louis, MO
09.2019 - 01.2021
- Remotely troubleshoot Windows and Cisco devices
- Install and troubleshoot proprietary computer software, while adhering to hundreds of different company network policies
- Field a high volume of calls and emails from customers across North America and create detailed tickets based on the described issues
- Troubleshooting both Windows PC and Server database issues
- Collaboration with multiple teams using the proper tiered chain of communication
- Prioritization of cases based on customer and impact on business functions.
IT Intern
Midas Hospitality
06.2018 - 08.2018
- Maintained inventory database for equipment
- Facilitated basic helpdesk responsibilities
- Documentation of procedures and projects being completed.
Education
Human Services
Urshan College
Wentzville, MOCCENT -
North County Technical High School
Florissant, MO05.2019
High School Diploma -
North County Technical High School
Florissant, MO05.2019
Skills
- Azure (4 years)
- Troubleshooting (6 years)
- Google Workspace (6 years)
- Customer service (6 years)
- Active Directory (5 years)
- Salesforce (5 years)
- IT support (6 years)
Timeline
IT Systems Administrator II
Ob Hospitalist Group
01.2023 - Current
Technical Support Specialist
Digital Pharmacist
06.2022 - 12.2022
IT Support Specialist II
Cushman & Wakefield
01.2022 - 06.2022
IT Assistant
Missouri District UPCI
09.2021 - 01.2022
IT Support Technician
Keefe Group
09.2019 - 01.2021
IT Intern
Midas Hospitality
06.2018 - 08.2018
Front Desk Representative
Midas Hospitality
12.2016 - 02.2022
Human Services
Urshan College
CCENT -
North County Technical High School
High School Diploma -
North County Technical High School
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