Zachary Beck
Decatur,IL
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Pleasant Air Heating And Cooling
Clearwater, FL
11.2020 - Current
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries via phone, email, and chat.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
Central A&M High School
Skills
- Scheduling
- Appointment Scheduling
- Inbound and Outbound Calling
- Product Knowledge
- Information Security
- Complaint resolution
- Cargo Handling
- Vehicle Maintenance
- Supply Restocking
- Safety Compliance
- Maintenance
- Quality Assurance
- Housekeeping
- Customer Service
- Cleaning and sanitizing
- Complex Problem-Solving
Timeline
Customer Service Representative
Pleasant Air Heating And Cooling
11.2020 - Current
Central A&M High School
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