Zachary Becker
Hesperia,CA
Summary
Proven leader in operational excellence and team development, notably at XPO Logistics. Skilled in budget administration and compliance management, ensuring quality assurance and safety oversight. Demonstrates exceptional customer relationship development, driving significant improvements in customer service and satisfaction.
Overview
3
3
years of professional experience
Work History
Operations Supervisor
XPO Logistics
10.2023 - Current
- Encouraged and promoted ideas aligned to business needs and benefits.
- Motivated and trained employees to maximize team productivity.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Analyzed department metrics and performance and reported findings to management.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Managed internal operational standards and productivity targets.
- Documented transactions, orders and expenditures to gather sales data and forecast financial needs.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Compiled training materials for new employees and tracked skill development.
- Tracked company equipment, tools and technology to manage inventory.
- Completed weekly payroll for 20+ employees.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
Central Dispatcher
XPO Logistics
05.2022 - 10.2023
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Generated reports to track deliveries and maintain proper records and documentation.
- Minimized cost of operations by optimizing routes for drivers to align with budget.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Monitored flow of paperwork and directed information to appropriate departments.
- Answered phone calls and responded to customer emails.
- Utilized customer feedback to improve customer service.
Warehouse Shipper
DB Building Fasteners
03.2021 - 05.2022
- Monitored stock levels of products and materials and notified management of needs.
- Upheld company standards for quality, performance and accuracy across outbound operations.
- Developed and maintained good working relationships with fellow employees, delivery drivers and vendors.
- Followed good housekeeping practices to keep dock, staging area and storage spaces clean and safe.
- Checked and rechecked orders before packaging and shipping items.
- Worked professionally with team members and across departments to meet demands of high-volume environment.
- Followed safe handling processes for different types of loads and materials.
- Entered information into warehouse management system using handheld scanners and computer terminals.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
Education
General Studies
Victor Valley College
Victorville, CASkills
- Project Management
- Performance monitoring
- Budget Administration
- Compliance Management
- Safety oversight
- Staff Supervision
- Quality Assurance
- Financial Administration
- Customer Relations
- Customer relationship development
- Team Training
- Employee Development
- Scheduling Coordination
Timeline
Operations Supervisor
XPO Logistics
10.2023 - Current
Central Dispatcher
XPO Logistics
05.2022 - 10.2023
Warehouse Shipper
DB Building Fasteners
03.2021 - 05.2022
General Studies
Victor Valley College
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