Zachary Bell
Groveland,FL
Summary
My objective is to grow and have longevity within the company I represent. I plan to be an asset, meet any deadlines and stay organized. I’m a skilled Reservations & Chat Specialist with a 9 year background in inbound and outbound customer service calls and technical support roles. I possess strong problem-solving abilities, excellent written communication skills, and demonstrates proficiency in handling high-volume chat inquiries. I have a profound understanding of customer relationship management systems, which has led to improved customer satisfaction rates and efficiency in previous roles. With strengths in multitasking, time management, empathy, and always strive for fast resolution times and positive client interactions.
Overview
4
4
years of post-secondary education
10
10
years of professional experience
Work History
Loan Matching Specialist & Insurance Broker
QuinStreet
Orlando, FL
04.2026 - Current
- Managed customer inquiries through various channels to enhance service quality.
- Gathered information through a questionnaire to match consumers with companies that can either help settle their debt or repair their credit for better loan opportunities.
- Made follow up emails or calls to verify how our consumers experience went with various partners.
- Obtained information from guests to help them find auto insurance that best fits their needs.
Reservation Sales & Chat Specialist
Westgate Corporate Office
Ocoee, Florida
10.2017 - 04.2026
- Responsible for incoming and outgoing phone calls, as well as multiple incoming chats.
- I would answer questions regarding resort amenities, unit descriptions, location, travel directions, along with payment processing, notations, special request and reservation confirmations.
- I’m reliable on booking reservations, empathizing with guests and being knowledgeable on all Westgate properties.
- I’m a fast and efficient typewriter, with great organization and listening skills.
Direct TV outside Sales
Five-9
Houston, TX
09.2017 - 10.2017
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Greeted Guests in stores and explained them the benefits of converting to Direct TV.
Server/Waiter
Pappasitos Cantina
Houston, TX
10.2016 - 09.2017
- I would greet guests in a pleasant courteous manner, as well as communicate wait times.
- I maintained knowledge of current menu items, garnishes, ingredients, and preparation methods, in an effort to assist guests with making menu choices.
- I appropriately suggested additional food items to customers, which increased restaurant sales.
- I accurately recorded orders and collaborated with team members to serve food and beverages at exceeded guests expectations.
Education
Recording Arts & Show Production -
F.I.R.S.T Institute
Orlando, FL 01.2017 - 12.2018
Business and Communications -
Valencia/Lake Sumter
Orlando, FL 08.2013 - 12.2015
Skills
- Quick Learner
- Team oriented
- Customer Service
- Reservation Sales
- Outside Sales
- Fast and efficient type writer
- Great organization skills
- Great communicator
- Positive attitude at all times
- Problem Solver
- Payment processing
- Issuing emails
- Handling escalations
Activities
- Recently became interested in Real Estate with a desire to own multiple properties.
- Enjoy hands-on computer work and self-teaching coding.
Timeline
Loan Matching Specialist & Insurance Broker
QuinStreet
04.2026 - Current
Reservation Sales & Chat Specialist
Westgate Corporate Office
10.2017 - 04.2026
Direct TV outside Sales
Five-9
09.2017 - 10.2017
Recording Arts & Show Production -
F.I.R.S.T Institute
01.2017 - 12.2018
Server/Waiter
Pappasitos Cantina
10.2016 - 09.2017
Business and Communications -
Valencia/Lake Sumter
08.2013 - 12.2015