Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Zachary Berry

Bell Buckle,State

Summary

Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Banquet Manager

Tru By Hilton
03.2023 - 03.2024
  • Enhanced banquet operations by streamlining communication between kitchen and service staff.
  • Increased guest satisfaction by anticipating needs and providing exceptional service during events.
  • Developed comprehensive training programs for staff to improve service quality and efficiency.
  • Coordinated with vendors to provide seamless event experiences, from setup to teardown.
  • Trained new hires on company policies, procedures, and service standards, fostering a cohesive team environment.
  • Elevated overall banquet experience by incorporating unique table settings, lighting schemes, and room layouts as per client preferences.
  • Streamlined invoicing process through diligent record-keeping which resulted in reduced billing errors and increased client satisfaction.
  • Implemented innovative marketing strategies to attract new clients and increase event bookings.

Assistant General Manager

Hampton By Hilton
08.2021 - 03.2023
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
  • Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
  • Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
  • Analyzed sales data to identify trends and opportunities for menu expansion or modification based on customer preferences.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
  • Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for tax purposes or audits.
  • Collaborated with other department managers on cross-functional projects, fostering a cooperative atmosphere that drove overall organizational success.
  • Implemented staff training programs that improved service quality and increased customer loyalty.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.

Server

Huddle House
02.2019 - 08.2021
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.

Education

GED -

Brown County High School
Nashville, IN
01.2009

Skills

  • Team Management
  • Cost Control
  • Dietary restriction planning
  • Staff Training
  • Hotel Management
  • Customer Service
  • Relationship Building
  • Time Management
  • Room Inspections
  • Reception oversight

Languages

Spanish
Limited Working

References

Annette Dinkler - (909) 646-2928 - professional 2 years- Regional Manager for Platinum Inc.


Dimpal Patel - (615) 405-5181 - Professional 3 years - Owner of Platinum Inc. 


Jessica Rodriguez- (850) 499-0894- professional 3 years - owner of Attract staffing.



Timeline

Banquet Manager

Tru By Hilton
03.2023 - 03.2024

Assistant General Manager

Hampton By Hilton
08.2021 - 03.2023

Server

Huddle House
02.2019 - 08.2021

GED -

Brown County High School
Zachary Berry