Zachary Black
Willard,MO
Summary
Technology support professional building toward Senior IT Technician responsibilities through network troubleshooting, hardware installation, and mobile device support. Keeps office systems running by correcting access issues, completing 10+ installations per month, maintaining server-room equipment, and closing 5+ priority support tickets per week across local and cloud-based environments. Brings calm execution under tight deadlines and steady coordination with users during outages while handling Microsoft 365 administration.
Overview
12
12
years of professional experience
Work History
Senior Network Technician
Ckc Data Solutions
Springfield, Mo
01.2025 - Current
- Troubleshoot network connectivity issues for desktops, printers, and wireless devices in daily support queues.
- Install and configure endpoint hardware and operating systems for new and replacement devices.
- Administer Microsoft 365 accounts and permissions while supporting routine user access changes.
- Monitor server room conditions and report equipment issues before they affect service availability.
- Provide remote support for users needing application access, connectivity, and basic troubleshooting.
- Support local area network maintenance by testing connections, ports, and device handoffs.
- Track IT asset inventory and update records for deployed, repaired, and retired equipment.
- Install approved applications and confirm they launch correctly on assigned workstations.
- Respond to helpdesk escalations with clear updates and practical next steps for resolution.
IT Technician
CKC Data Solutions
Springfield, MO
07.2023 - 12.2024
- Maintain 98.8% network uptime through routine server room monitoring and rapid wireless infrastructure checks.
- Monitor server room, wireless network, and other server infrastructure to keep office systems running smoothly.
- Restore access to local networks, cloud storage, and public web services by fixing connectivity faults.
- Diagnose hardware, software, and network issues, including application installation, user account management, and password resets.
Outdoor Associate
Lowes Home Improvment
Oklahoma City, OK
11.2021 - 03.2022
- Recommended products by listening to customer needs and matching purchases to desired use.
- Maintained current knowledge of sales, payment policies, and security standards while processing transactions.
- Stocked merchandise and labeled items clearly to support organized, easy-to-shop displays.
- Built strong customer rapport by delivering reliable service and a consistently positive store experience.
- Supported customer loyalty and retention by creating a positive impression of the business.
Intelligence Analyst
USMC
Various Locations
07.2014 - 10.2020
- Maintain 95% accuracy on intelligence reports for diverse agency customers.
- Produce 5 intelligence products per week to support field operations and mission planning.
- Verify visitor security clearances and SCIF eligibility before granting access.
- Compile multi-source intelligence reports and products tailored to agency customer needs.
- Analyze open-source intelligence to identify emerging threats and operational vulnerabilities.
- Conduct detailed data analysis to uncover patterns and trends across complex datasets.
- Brief upper-level personnel on emerging threats, while motivating others and developing creative solutions to complex problems.
Education
Associate of Science - Information Technology
Ozark Technical College
Springfield04-2024
Skills
- Application installations
- Hardware installation
- Network troubleshooting
- Wireless networking
- Endpoint troubleshooting
- Microsoft 365 administration
- Active Directory administration
- Endpoint security
- Technical support
- Remote support
- Ticketing systems
- User account management
- Password resets
- Server room monitoring
- Mobile device support
- Local area network support
- Cloud storage support
- Operating system installation
- IT asset inventory management
- Knowledge base documentation
Timeline
Senior Network Technician
Ckc Data Solutions
01.2025 - Current
IT Technician
CKC Data Solutions
07.2023 - 12.2024
Outdoor Associate
Lowes Home Improvment
11.2021 - 03.2022
Intelligence Analyst
USMC
07.2014 - 10.2020
Associate of Science - Information Technology
Ozark Technical College