Summary
Overview
Work History
Skills
Websites
Certification
Accomplishments
Work Availability
Timeline
Generic

Zachary Boley

Fort Smith,Arkansas

Summary

Flexible professional with experience developing and building IT solutions. Confident DevOps Engineer with exemplary expertise in routine application maintenance tasks, including troubleshooting and testing.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Technical Support Engineer

Checkmk
02.2023 - Current
  • Supported over 500 global customers daily on various tasks related to our System monitoring software
  • Acted as Pre-sales Engineer delivering demos covering various topics of monitoring IT Infrastructure
  • Conducted consulting sessions with current clients on supporting issues not limited to Linux monitoring, Kubernetes monitoring, Network monitoring with SNMP, Netapp monitoring etc
  • First contact on any Kubernetes related issues regarding how to monitor it and its layers
  • Ran live webinars showing potential users how to configure our software and setup a possible demo
  • Trained internal staff as well as clients on technologies that are used such as Linux, Docker, Kubernetes and how to monitor these things with our software'
  • Helped create scripts using Python and Bash to automate certain tasks involving the REST API that the Checkmk software has

Systems Engineer

Racky Systems
08.2012 - Current
  • Automated backup of 20TB+ Data to Google Cloud Storage
  • Automated container image updates that push messages into Telegram and Discord once updated and automatically clean unused images from Cluster
  • Actively upgrade and maintain Data Center equipment such as Dell Rack Mounted units, Juniper Network Switches and Cisco Network PoE switches.
  • Migrated Existing 3 node cluster to Kubernetes cluster built with Kubeadm, Terraform and Debian Linux.
  • Supported system users, educating volunteers on troubleshooting and problem-solving protocols.
  • Designed tailored disaster recovery solutions to maintain uptime.

Technical Support Engineer

Choctaw Nation
06.2022 - 02.2023
  • Resolve user workstation issues to ensure that production line is not interrupted
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Met with team personnel to share details of discovered issues and recurrent client complaints.
  • Supported 30+ Windows machines on Assembly Line
  • Assist maintenance team with Network and Software support on user workstations
  • Assist Help Desk team in resolving issues related to Pharmacy Medication Refill center
  • Served as primary point of contact for support relating to owned solutions and products.

IT Support

Ethos Group
12.2021 - 06.2022
  • Support both F&I Managers and internal Ethos Representatives in correcting any monthly payment mistakes in proprietary menu
  • Use SQL Queries to compare tables against Ethos' API
  • Experience with hybrid work environment
  • Prepared agendas and took notes at meetings to archive proceedings.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.

IT Specialist

City of Fort Smith
05.2019 - 12.2021
  • Provided direct and indirect customer support for communications and computer systems used within all city offices and departments
  • Utilized Hyper V to deploy and maintain Virtual Machines
  • Extending of hard disks when required with either Hyper V UI or through Powershell commands
  • Use Active Directory to manage OUs and Users via RSAT
  • Setup and maintained SAN/NAS devices in Data-center for SQL Cold Storage
  • Ensured continuity of systems and operations by scheduling and performing preventive maintenance as necessary to minimize interruptions
  • Assist in collection, reporting and analysis of statistical information related to service requests
  • Setup and Maintained Linux based ticketing system.
  • Configured hardware, devices and software to set up work stations for employees.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Translated complex technical issues into digestible language for non-technical users.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Monitored systems in operation and quickly troubleshot errors.

Computer Repair Technician

Gadget Grave
04.2017 - 02.2019
  • Diagnosed both customer and store systems and effectively find solutions for both
  • Provided patient and responsive support to customers, both in-person and by phone
  • Engaged customers by providing plain-language and practical explanations about how computers work and ways to secure computers from viruses and threats
  • Researched and identified problems with computers and advised staff and clients on plans of action.
  • Refurbished over 200 PC systems and peripherals such as monitors, networking equipment, printers and more.
  • Tested and installed motherboards, processors and graphics cards on desktops and laptops for both Clients and Corporate Staff
  • Disassembled computers to perform diagnostics and check for repair needs

Skills

  • Apache
  • Red Hat Enterprise Linux
  • Wordpress
  • Kubernetes
  • Terraform
  • Active Directory
  • Windows Server
  • Software Debugging
  • DevOps
  • Data recovery
  • Virtualization
  • Network Engineering
  • Root cause analysis
  • TCP/IP
  • Bash
  • Linux
  • Python
  • Debian
  • Ubuntu
  • Checkmk

Certification

  • AWS Certified Cloud Practitioner - 04/2022
  • LPI Linux Essentials - 02/2022

Accomplishments

  • Automated deployment of over 20 SSL Certificate deployments/renewals using ingress-nginx and Traefik
  • Wrote Python bot to accept input from Discord Channels to allow Start/Stop/Restart of Linux System services and fetching of logs using Discords API Via python
  • Automated SQLite and MySQL database backups using Bash and Cronjobs
  • Used Terraform to make API calls to Gandi.net to change/update DNS A name records while deploying Kubernetes resources
  • Run remote Kubernetes cluster built from Kubeadm while allowing users access with technologies such as Teleport and Portainer
  • Setup automated monitoring with historical data using Checkmk

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Technical Support Engineer

Checkmk
02.2023 - Current

Technical Support Engineer

Choctaw Nation
06.2022 - 02.2023

IT Support

Ethos Group
12.2021 - 06.2022

IT Specialist

City of Fort Smith
05.2019 - 12.2021

Computer Repair Technician

Gadget Grave
04.2017 - 02.2019

Systems Engineer

Racky Systems
08.2012 - Current

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Zachary Boley