Zachary Boni
Summary
Versatile worker and student with strong critical thinking skills and an ability to learn quickly. Experienced in assisting and communicating with diverse groups of people. Professional and personal experience with various software and hardware technologies
Overview
3
3
years of professional experience
Work History
IT Help Desk
Ohio Northern University
Ada, OH
02.2022 - 12.2023
- Utilized strong communication, technical knowledge, and problem-solving skills to assist clients with various issues including software setup, data backup and recovery, network connectivity, and diagnosing hardware issues
- Supported university students and employees in fast-paced environment by efficiently responding to emails, phone calls, and walk-ins
- Utilized Slack and Jira for communication and handling tickets
Resident Assistant
Johns Hopkins
Carlisle, PA
06.2025 - 08.2025
- Ensured the safety and success of students for JHU's prestigious CTY program
- Led and assisted activities such as poetry reading, creative writing, and sporting events
Education
Bachelor of Arts - Philosophy & English Literature Minor
University of Pittsburgh
Pittsburgh, PA04-2026
Computer Engineering -
Ohio Northern University
Ada, OH12-2023
Skills
- Microsoft 365
- Technical troubleshooting
- Typing speed and accuracy
- Active listening
- Problem solving
- Critical thinking
- Team-oriented
- Experienced reader and writer
Activities
- Ethics Bowl, Treasurer
- Esports, Captain
- All Hands and Hearts, Volunteer
Timeline
Resident Assistant
Johns Hopkins
06.2025 - 08.2025
IT Help Desk
Ohio Northern University
02.2022 - 12.2023
Bachelor of Arts - Philosophy & English Literature Minor
University of Pittsburgh
Computer Engineering -
Ohio Northern University